Embedded Modem Replacement - Lincoln MKC Forum
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post #1 of 181 Old 01-27-2016, 10:06 PM Thread Starter
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Embedded Modem Replacement

Today, I tried to start my car thru the App again with no success. So, I started to mess more around with the App, and I found a message from Lincoln to schedule with a dealer a replacement of the modem with manufacturer part# 15N04. Has anyone gotten this as well?
I've checked my modem in the SYNC system, and I do have one of those "NE" modem.

Last edited by psychoart; 01-27-2016 at 10:09 PM.
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post #2 of 181 Old 01-27-2016, 11:05 PM
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I just checked at owner.lincoln.com and I have the same message from Lincoln.....field service action number 15N04.

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post #3 of 181 Old 01-28-2016, 01:30 AM
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Seeing a notice on my app as well. Hopefully, this is the action the Ford In-Vehicle Tech team told me a few weeks ago was forthcoming. As I recall, they said they need to replace the older 2G modems in the affected vehicles with more updated models. The older modems are designated with an "NE" in the System Info on the center console MLT screen.

2015 MKC 2.3 AWD Reserve
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post #4 of 181 Old 01-28-2016, 06:37 AM
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My modem is one of the affected ones as it starts with 'NE'. I hope the replacement resolves the problem.
2015 MSM likes this.

2015 MKC
2.3L AWD
White Platinum Met Tri-Coat/White Sand Prem Lthr
Equip. Group 102A Reserve
Climate package
Technology package
20" aluminum wheels
Build 12/2014
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post #5 of 181 Old 01-28-2016, 07:11 AM
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Originally Posted by psychoart View Post
Today, I tried to start my car thru the App again with no success. So, I started to mess more around with the App, and I found a message from Lincoln to schedule with a dealer a replacement of the modem with manufacturer part# 15N04. Has anyone gotten this as well?
I've checked my modem in the SYNC system, and I do have one of those "NE" modem.
My app gave me the same notice. I have never had a problem with mine so may push it off until my regular maintenance in April or May.
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post #6 of 181 Old 01-28-2016, 07:34 AM
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Sounds like this was a general message sent out to all MKC owners using the phone app...nice touch!
smart way to get an update out to the masses....going to see if my modem starts with NE as well.

2016 MKC, Reserve. White Platinum Met Tri-coat.
Leather ebony interior.
2.3L GTDI ecoboost.
6-speed select SHIFT auto trans.
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post #7 of 181 Old 01-28-2016, 09:08 AM
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I just called the Ford dealer and according to their information on this bulletin, the dealers are not going to get the TSB from Lincoln until Feb. 1. They told me to call about 10 days later because even though they are supposed to have the info on Feb. 1 they usually don't get it until about 10 days later.

2015 MKC
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White Platinum Met Tri-Coat/White Sand Prem Lthr
Equip. Group 102A Reserve
Climate package
Technology package
20" aluminum wheels
Build 12/2014
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post #8 of 181 Old 01-28-2016, 11:16 AM
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Great info Country Guy....duly noted in my IPhone.... Notes, thanks

2016 MKC, Reserve. White Platinum Met Tri-coat.
Leather ebony interior.
2.3L GTDI ecoboost.
6-speed select SHIFT auto trans.
20" premium painted Alum wheels.
Equipment Group 300A.
Silver rust protection.
Xzilon exterior paint protection.
Weather Tech front and rear liners ....the rest is ALL Lincoln.
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post #9 of 181 Old 01-28-2016, 11:29 AM
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Originally Posted by 5.0 Candy REDCS View Post
Sounds like this was a general message sent out to all MKC owners using the phone app...nice touch!
smart way to get an update out to the masses....going to see if my modem starts with NE as well.
Its probably VIN specific - I did not get a notice for my 2016. Based on your VIN and the build of your vehicle they know what modem you have.

2016 MKC
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post #10 of 181 Old 01-28-2016, 04:06 PM
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The Tech folks called me right after I saw the notice. According to the Rep, the modem replacement is designed to fix the "Low Battery" message, issues with using the app for remote starting/locking/unlocking and the missing Oil Life indicator on the vehicle status page. Will be curious to see if all works out once the swap is made.

2015 MKC 2.3 AWD Reserve
Midnight Sapphire Metallic - White Sands/Espresso interior
THX | Tech Pkg. | Climate Pkg. | 19" Wheels
Build date: June 2014
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