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post #2 of Old 07-23-2015, 11:59 PM
ColdH2O
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Location: Oregon
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We are really impressed by the improvements in the Lincoln company in general, and by our MKC in particular. But there's a lot of room for further improvement.

We wonder why that the build and price part of the Lincoln web site is still stuck on the 2015 MKC model despite being deep into the 2016 model year? Likewise, we have the same question on the 2016 MKX - where's the build and price site? If you want to bring in more buyers, you need to put the vehicles in front of potential buyers. We don't see this same lag in rollout of vehicles on the web with parent Ford.

We are members of a similar web site to this one for owners of Ford trucks (ford-trucks.com). On that site, Ford has customer service representatives that log in and handle questions of truck owners, and more importantly, provide vital assistance to owners when they have problems with their trucks. I see no presence on this site by Lincoln customer service representatives to field questions from MKC owners.

2015 Lincoln MKC 2.3 L Reserve Tuxedo Black Metallic THX Sound 20-inch Wheels. Build Date 8.26.14
2011 Ford F-350 Lariat SC 6.7 L PSD 4x4 Golden Bronze Metallic
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