What good is the factory warranty?
So a few months ago, I noticed a weird thing with front passenger seat. On the side by the center console, below the leather, the fabric material had a "pucker" in it and was loose -- looked like it was disattached from the seat cover just a bit, maybe 2 inches. when I next brought it in for service, I asked the dealer to check it.
they did. took and sent photos to ford to get a repair authorized. unfortunately in diagnosing this, the dealer service dept actually expanded the area with the cloth not attached to seat bottom; it's now like 6-7 inches.
today we learned that Ford is declining to fix! not sure the reasoning. this is a 2019 MKC with around 10k miles, not yet a year old.
this is not something the end user could have caused -- it's down in that space between console and seat bottom.
I just don't understand why they'd push back on this at all.
has anyone had similar experiences w/ Lincoln?
I'm open any/all advice, strategies, etc.
2019 MKC Reserve Rhapsody Blue