Incoming calls show tele numbers and not names - Lincoln MKC Forum
 
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post #1 of 4 Old 09-14-2019, 05:53 PM Thread Starter
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Incoming calls show tele numbers and not names

Afternoon.
I have a 2017 MKC.
Recently, I had the version of Sync 3 upgraded to the latest version to fix some issues dealing with navigation.
And that seems to have been resolved my issue.

Now however, when I receive a phone call, all I see is the incoming telephone number and not the name of the caller.

Used to be, (before the Sync 3 upgrade) I would see the name of the caller.

Is the issue perhaps my contacts ? (I'm not very smart about these things so if that sounds dumb, well ....)

Anyway I was wondering if I might ask for suggestions as to how I could go about getting the names of the incoming callers to show once again.

Thanks in advance
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post #2 of 4 Old 09-14-2019, 07:17 PM
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If it was working before the update as expected then chances are it is not your phone, but the update that introduced a new 'bug' that will need to be fixed in a future (hopefully) update. You could try all the usual troubleshooting steps: master reset, delete your phone and repair, etc. in the mean time just for kicks, but they may not help - just some things to try.
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post #3 of 4 Old 09-15-2019, 11:45 AM Thread Starter
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Thanks for the reply TourGuide.

Much obliged.

I THINK things are working once again.

I figured I would first try and look at the contacts stored on the MKC.

But, when I tried to do that, I got a message saying that "Automatic contact update was turned off" and then asking if I wanted to turn it on.
Of course I said yes.
Then I got a second message saying that my contacts were being downloaded from my phone to the MKC.
When THAT was all done, I was able to "see" all of my contacts that were now stored on the MKC.

Finally, I asked my wife to call me and "sure enough", her name (instead of her telephone number) appeared on the MKC screen.

So, I'm thinking (I know. There he goes again.), that maybe when the dealership upgraded the SYNC 3 awhile back, the contacts that were on the MKC at the time got deleted and the ability to automatically reload or update them from my phone to the MKC got turned off.

Gosh, that stuff scares me.

Anyway, things appear to be mended now.

Thanks for your reply and take care.
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post #4 of 4 Old 09-15-2019, 11:49 AM
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No problem.

I had that happen on my sync 2 system once when I updated. I don't know why the default setting isn't 'Download contacts to sync' but apparently some phones have issues (or did have them) with that setting.

Anyhow - glad to hear it is working again - enjoy.
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