Not impressed with Lincoln Service - Lincoln MKC Forum
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post #1 of 21 Old 03-31-2016, 03:18 PM Thread Starter
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Not impressed with Lincoln Service

I used to drive a Lexus. These guys treat customers like special. They drive a replacement car to my office to swap for service.
I just booked my first service. I have to drop it off and get to Budget to rent a car. This is not service. To the boys at Lincoln they are used to Ford service and this is supposedly special. Very disappointed.
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post #2 of 21 Old 03-31-2016, 03:23 PM
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My Lincoln only dealer has been very good in terms of sales and service experience.

2016 MKC - August 2015 build
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post #3 of 21 Old 03-31-2016, 03:29 PM
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Some members on here have been very impressed with the service from their Lincoln dealers. chrischan you give you mention as to where you are located? It is a Lincoln only dealership or a Ford/Lincoln dealership?

2015 MKC
2.3L AWD
White Platinum Met Tri-Coat/White Sand Prem Lthr
Equip. Group 102A Reserve
Climate package
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20" aluminum wheels
Build 12/2014
Lease end 06/23/19 - car returned to Lincoln
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post #4 of 21 Old 04-01-2016, 12:02 AM
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Personally, Im happy with my dealer, granted, I do have to drop it off, but I get a clean Lincoln loaner, and if I need for my car to be dropped off, they send it with their driver and we swap cars,mine always returns clean and washed, inside and out...I have no complaints at all!
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2016 MKC, Reserve. White Platinum Met Tri-coat.
Leather ebony interior.
Climate package
Technology package
2.3L GTDI ecoboost.
6-speed select SHIFT auto trans.
20" premium painted Alum wheels.
Equipment Group 300A.
Silver rust protection.
Xzilon exterior paint protection.
Weather Tech front and rear liners ....the rest is ALL Lincoln.
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post #5 of 21 Old 04-01-2016, 12:28 PM
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Overall I'm okay with the dealer experience. My dealer is Lincoln only at this location (they have a Ford/Lincoln dealership in another city) - The Sales part is great, the Service people are okay in person - however, they could use more training or general phone skills and the phone system in general is a circus You call, the you get the standard Sally Silicone answering voice enter an ext., then a person answers that doesn't know who you should be connected with and says something like "I wish FORD would get a better system in here" then they transfer you to another person who's voicemail is full then it defaults back to the original "hello and thank you for calling(dealership name) then you start all over - I literally ran through 5 extensions before just calling the salesman to get the appointment.

As for loaner cars, I've only left the car with them once and they gave me a New fully loaded MKX, which I told them I'd keep and they could have the MKC - they didn't take me up on the offer.

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Lease Return is Feb. '18 going to take time off from Lincoln, revisit when the Nautilus arrives.

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post #6 of 21 Old 04-02-2016, 10:42 AM
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I hear you....the other day when I called Lincoln to enquire about the new recall I spoke with this receptionist, and first thing I mentioned to her is "I'm in Canada"complete waste of time, she was clueless,switched me over to this dept that look into recalls...after giving them my address....she tells me "Sir, where are you located" LOL ummmm Canada,OH she says....let me switch you over to the Canadian dept.....then the connection went dead!

2016 MKC, Reserve. White Platinum Met Tri-coat.
Leather ebony interior.
Climate package
Technology package
2.3L GTDI ecoboost.
6-speed select SHIFT auto trans.
20" premium painted Alum wheels.
Equipment Group 300A.
Silver rust protection.
Xzilon exterior paint protection.
Weather Tech front and rear liners ....the rest is ALL Lincoln.
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post #7 of 21 Old 04-03-2016, 09:33 PM
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Quote:
Originally Posted by chrischan View Post
I used to drive a Lexus. These guys treat customers like special. They drive a replacement car to my office to swap for service.
I just booked my first service. I have to drop it off and get to Budget to rent a car. This is not service. To the boys at Lincoln they are used to Ford service and this is supposedly special. Very disappointed.
I'm not going to be like others saying that I have had impeccable services. I had bad services before, and it took me a while to go to a different dealer for services.
For one, such decision is, of course, a distance problem or not.

Before, I had to stand in front of a counter to be served like in a McDonald ordering a free meal. Now after changing to a different dealer, I sit in an office with my service rep to discuss things to be done in the right fashion.

So yes, I agree with you that Lincoln should be more uniform with its dealer in term of services.

Last edited by psychoart; 04-03-2016 at 09:35 PM.
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post #8 of 21 Old 04-03-2016, 10:29 PM
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Quote:
Originally Posted by chrischan View Post
I used to drive a Lexus. These guys treat customers like special. They drive a replacement car to my office to swap for service.
I just booked my first service. I have to drop it off and get to Budget to rent a car. This is not service. To the boys at Lincoln they are used to Ford service and this is supposedly special. Very disappointed.
Maybe you need to trade for a Lexus ?
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post #9 of 21 Old 04-04-2016, 12:33 AM
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^^ maybe Lincoln should strive to have better customer service than Lexus
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2015 MKC 2.3L AWD 18" Rims | Midnight Sapphire Metallic / Ebony | Select Plus Package | Blindside Monitoring w/ Cross Traffic Alert | Navigation | Panoramic Vista Roof | Power Liftgate | 11.20.2014 |
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post #10 of 21 Old 04-04-2016, 07:13 AM
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Originally Posted by t2015MKC View Post
^^ maybe Lincoln should strive to have better customer service than Lexus
Perfect response.
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