Warning to others ; dont make my mistake
Word of warning to everyone. I am the one going through **** with my car and dealership.
I have bought 6 new cars in my lifetime and have never (been very lucky) had any issues with any of them requiring service. I've only taken my car for oil changes or out of warranty work(non dealer)
I very stupidly trusted my car dealerships service department. Since I had never had to go through anything like I have been with a car I was completely ignorant about some things.
My car has significant and abnormal issues from delivery in December 2014. I attempted to work with the dealership where I purchased my car. I brought my car in as well as them coming and picking up my car at my home for service multiple times in the months of December, January, and February, and March. There were multiple issues reported, some fixed some not addressed to this day.
I called the dealership to get copies of my service records and they are literally DENYING my car was in for the service appointments and that I reported the issues. Can you believe that? We have repeatedly asked for them to correct this but they refuse saying they need signed service docs...Well you guessed it, they NEVER gave me anything to sign. Even when I asked them upon dropping off a loaner car the tech said "oh no don't worry about it" They will not answer me as to why they did not document everything going one (we all know the reason for that -lemon).
So everyone, Do not walk out of your dealership without complete signed documentation of ANY issue you report or get repaired. Insist on it. And make sure it says what you want it to say. I did not know and again trusted the dealership to be decent. Hard lesson learned. Luckily I do have phone records, emails and voicemails I was able to pull from an old phone backup (BTW Wondershare Dr FONE is worth every penny to anyone with a smartphone) that should help us expose the dealer's inappropriate practices.
Please don't trust any dealer when it comes to this stuff. Our bad for being nice trusting people, this is what we get.