Warning to others ; dont make my mistake - Lincoln MKC Forum
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post #1 of 14 Old 05-13-2015, 05:23 PM Thread Starter
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Warning to others ; dont make my mistake

Word of warning to everyone. I am the one going through **** with my car and dealership.


I have bought 6 new cars in my lifetime and have never (been very lucky) had any issues with any of them requiring service. I've only taken my car for oil changes or out of warranty work(non dealer)


I very stupidly trusted my car dealerships service department. Since I had never had to go through anything like I have been with a car I was completely ignorant about some things.


My car has significant and abnormal issues from delivery in December 2014. I attempted to work with the dealership where I purchased my car. I brought my car in as well as them coming and picking up my car at my home for service multiple times in the months of December, January, and February, and March. There were multiple issues reported, some fixed some not addressed to this day.


I called the dealership to get copies of my service records and they are literally DENYING my car was in for the service appointments and that I reported the issues. Can you believe that? We have repeatedly asked for them to correct this but they refuse saying they need signed service docs...Well you guessed it, they NEVER gave me anything to sign. Even when I asked them upon dropping off a loaner car the tech said "oh no don't worry about it" They will not answer me as to why they did not document everything going one (we all know the reason for that -lemon).


So everyone, Do not walk out of your dealership without complete signed documentation of ANY issue you report or get repaired. Insist on it. And make sure it says what you want it to say. I did not know and again trusted the dealership to be decent. Hard lesson learned. Luckily I do have phone records, emails and voicemails I was able to pull from an old phone backup (BTW Wondershare Dr FONE is worth every penny to anyone with a smartphone) that should help us expose the dealer's inappropriate practices.


Please don't trust any dealer when it comes to this stuff. Our bad for being nice trusting people, this is what we get.
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post #2 of 14 Old 05-13-2015, 09:37 PM
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Thank goodness for email. We had a "minor discrepancy" with our dealership too. When I suggested to my wife that we call the dealership, she said she'd rather send an email so that she had documentation. Of the two of us, I tend to be the more trusting one.

I can't believe that your dealership didn't give you the service record every time it was in for service. If you can prove that, and it appears that you can, that alone should tell Ford something. When Ford calls, just remember to be calm; try not to be emotional.

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post #3 of 14 Old 05-13-2015, 09:57 PM Thread Starter
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very hard not to be emotional when I start talking about it. Its hard when you know someone is doing this to you purposely all the while telling you they are helping you. And I am upset with myself for being trusting and stupid. They knew what they were doing and its obviously not their first rodeo with this type of thing. They would never answer our emails and push us to call. Even so far as getting us to call and email personal (outside of Lincoln emails and numbers) We always insisted on email to document too but our questions are just ignored in email. I've been told by legal no answer is an answer in itself... Like I said before extremely SHADY. That's what we get here in NJ. No wonder we get such a bad rep here, people really do suck. If we could move (business) we would.
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post #4 of 14 Old 05-14-2015, 11:55 AM
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Originally Posted by mmoretti View Post
very hard not to be emotional when I start talking about it. Its hard when you know someone is doing this to you purposely all the while telling you they are helping you. And I am upset with myself for being trusting and stupid. They knew what they were doing and its obviously not their first rodeo with this type of thing. They would never answer our emails and push us to call. Even so far as getting us to call and email personal (outside of Lincoln emails and numbers) We always insisted on email to document too but our questions are just ignored in email. I've been told by legal no answer is an answer in itself... Like I said before extremely SHADY. That's what we get here in NJ. No wonder we get such a bad rep here, people really do suck. If we could move (business) we would.
After what you have been through, I know it will be difficult to put a check on your emotions, but do the very best that you can.

I absolutely agree that no reply to your questions from the dealership is a reply in and of itself.

Another piece of advice, under no circumstances should you tell them (the dealership or the Ford rep) that you have or are considering taking legal action. Once you do that, whoever you are talking to will immediately clam up for fear that anything they say or do could be used by you.

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post #5 of 14 Old 05-14-2015, 12:35 PM Thread Starter
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yes, been telling my husband to be very careful about that. I know because they told us directly too if we contact legal them they cut off all dealings with us.... We are consulting now and do not know what we are going to do until advised. I am hoping it does not have to get to that point.
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post #6 of 14 Old 05-14-2015, 01:15 PM
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yes, been telling my husband to be very careful about that. I know because they told us directly too if we contact legal them they cut off all dealings with us.... We are consulting now and do not know what we are going to do until advised. I am hoping it does not have to get to that point.
The dealership told you that? How did that even come up? If you didn't bring it up, it seems to me that they are implicating themselves just by saying that.

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post #7 of 14 Old 05-14-2015, 01:24 PM Thread Starter
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Golferman this dealership is either SO STUPID or they have Lincoln backing them and they are blatant with no fear. Wait until you hear the rest ������
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post #8 of 14 Old 05-14-2015, 07:31 PM
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isn't their a non arbitration form that everyone signed at delivery?
Most dealers do but some don't.
May not be relevant in this case but it might

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post #9 of 14 Old 05-15-2015, 10:04 AM Thread Starter
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I probably signed one..what does that mean exactly? I am so new to all of this, never had an issue with any new car purchased before...
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post #10 of 14 Old 05-15-2015, 03:14 PM
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I remember signing one last week when I purchased my car. Wow it's been a week now!


Anyways, I remember language being in there if there was arbitration it would be done at the arbitrator's office located on Broadway NYC. Most corporations do this to avoid people from easily going through the legal hearing process since it is inconvenient and costly. If you are serious about taking legal actions, you need to have a lawyer involved to fight for you along with as much evidence as possible.


I agree with what others said, don't mention any legal action until you have enough evidence and ready.

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