Join Date: Jul 2014
Location: Indianapolis area
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 39 Post(s)
I had some similar issues on mine too. When removing the driver's side seat cover, they, the dealer, ripped it and had to order a new cover. When the new cover was installed, they damaged it also - but only offered to fix it. It cannnot be "fixed". Someone put four deep gouges in the glovebox cover as well, not to mention a small slice in the material of the driver's side windshield column! I found that the new headliner didn't quite fit at the passenger side door (make sure to check yours - it's a wide-spread problem), missing by a good 1/8th inch (black on very noticible white!).
On top of these issues, the Sirius radio continues to cut out regularly and the seat backs don't cool as good as they did before the infamous "fix". While being very fair and patient, I'm at wits end on all of this. My car was at the dealership for 24 days for all that - and no aplogies. They said, "that's just how long it takes on these things."! I'm no idiot.
I see a troubling pattern here related to these TSB's and it sounds as though most everyone is being treated similarly. My dealer said he would order the parts and call me when they come in - going on 4 weeks now. I've owned my car for 14 months and gotten to drive - and it 12 1/2 months! As peaceable as I am, I'm going to war now. I hope you all are able to resolve your issues peaceably! Although I detest "fighting", I've become pretty good at it!
2015 MKC/ 2.0 FWD Platinum White Tri Coat Met.
W/White Sands Int., Reserve, 19" Wheels, THX, CCD Build Date 6/23/2014
2014 MKZ/ 2.0 FWD Platinum Dune Tri Coat Met.
W/Light Dune Int., Reserve, 19" Wheels, Moonroof
Build Date 4/4/2014
2017 MKX/3.7L FWD Ruby Red Met.
Cappuccino Lthr., Reserve, 21” Wheels, Moonroof, 22 way seats, Tech. pkg, Climate pkg., Revel Audio Sys.
Build Date 1/2017