Ford (Lincoln) Customer Service on the Forum
Hey, I was just reading the SiriusXM antenna thread and saw someone asking/wondering if Ford was reading our posts to know about our problems. I don't know if it's been addressed in another thread and I'm missing it or not, but I just wanted to point out they DO do this in other Ford forums. As a Mustang owner, I frequented a Mustang forum and we had a self-identified Ford customer service rep out of Dearborn who would offer to check on members cars, escalate issues to a higher tier of attention, etc. She seemed to be doing this as an official duty and not as a spacetime hobby. She was very friendly and helpful and at last check, had over 5,000 posts on the forum.