I Think My Sync 3 System is Failing - Lincoln MKC Forum
 2Likes
Reply
 
LinkBack Thread Tools
post #1 of 14 Old 08-13-2018, 09:14 AM Thread Starter
Senior Member
 
Join Date: Aug 2015
Location: Near Chicago IL
Posts: 690
Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 131 Post(s)
(Thread Starter)
I Think My Sync 3 System is Failing

This weekend we took a long drive in the country and at first I noticed the navigation indicating a no GPS signal. The longer we drove the Sync system ran slower and slow to where there were very very slow button responses.. The navigation instructions cut in and out. The radio would mute for the navigation instructions then would not unmute... Did a master reset when we go home but the next day the problems continued. Our MKC has been a pretty good ride up until now. Getting very frustrated - I still have a year and a half of warranty but I'm starting to worry about owning this thing beyond the end of the warranty.

2016 MKC - August 2015 build
Platinum White - Wht Sands/Espresso
Reserve 300 AWD
2.3 Ecoboost
Sync 3
20" Wheels
Technology Package
Climate Package
All Weather Floor Mats
Premium Reversible Cargo Mat
blankster is offline  
post #2 of 14 Old 08-13-2018, 09:40 AM
Member
 
symetry's Avatar
 
Join Date: Aug 2018
Location: West Ky
Posts: 98
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 15 Post(s)
Garage
How od is the battery , and what condition is it in?

Just thinking out loud.



Jim

2018 Reserve, FWD, purchase date 8/3/18
19" Wheels, Tech pack, Climate pack,
Sound THX, Pearl Ivory tricoat, Cappucino with Expresso trim Interior
2.0T, Sync3
symetry is offline  
post #3 of 14 Old 08-13-2018, 12:13 PM
Senior Member
 
Buckeye's Avatar
 
Join Date: Jun 2018
Location: Ohio
Posts: 111
Mentioned: 2 Post(s)
Tagged: 0 Thread(s)
Quoted: 11 Post(s)
Garage
I test drove a used 2017 and the Sync 3 locked up. I needed to shut off the car and restart it to get thing to work again. soooo.... I am not surprised.

My thoughts would be to update to software version 3.0 (if you're still on 2.x) to see if that solves the problem. If you're on v3.0 then take a ride to Lincoln. who know they may replace it under warranty.

2017 Burgundy MKC AWD Reserve 2.3L 20" rims, Tech Package, Climate Package,
Buckeye is online now  
 
post #4 of 14 Old 08-20-2018, 11:41 AM Thread Starter
Senior Member
 
Join Date: Aug 2015
Location: Near Chicago IL
Posts: 690
Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 131 Post(s)
(Thread Starter)
The dealer called and said the Sync3 APIM is bad (expensive part)... Based on our discussion when I brought it in a fair amount of the APIMs are failing.

2016 MKC - August 2015 build
Platinum White - Wht Sands/Espresso
Reserve 300 AWD
2.3 Ecoboost
Sync 3
20" Wheels
Technology Package
Climate Package
All Weather Floor Mats
Premium Reversible Cargo Mat
blankster is offline  
post #5 of 14 Old 08-20-2018, 12:02 PM
DRM
Member
 
Join Date: Jul 2018
Location: Cincinnati/St. Augustine
Posts: 82
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 12 Post(s)
Quote:
Originally Posted by blankster View Post
The dealer called and said the Sync3 APIM is bad (expensive part)... Based on our discussion when I brought it in a fair amount of the APIMs are failing.
I also have a 2016 and the entire head unit died when I tried to update to v3.0. They needed to replace the APIM two weeks ago, took them 4 days to get the part. The car is at the dealer again today as it will not communicate with the "Lincoln Way" app. Concierge said it covered under SSM-47160 the service writer this morning says it may be another module.
DRM is offline  
post #6 of 14 Old 08-24-2018, 11:37 AM Thread Starter
Senior Member
 
Join Date: Aug 2015
Location: Near Chicago IL
Posts: 690
Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 131 Post(s)
(Thread Starter)
Well I got my MKC back with a new APIM and new software loaded (I even got the newer maps!). Also the TSB specific to the 2.6 engines was done (mentioned in another post). The vehicle was returned fully detailed outside and the interior was spotless.. I'm lucky I have a pretty good Lincoln only dealer (Napleton Lincoln).
symetry likes this.

2016 MKC - August 2015 build
Platinum White - Wht Sands/Espresso
Reserve 300 AWD
2.3 Ecoboost
Sync 3
20" Wheels
Technology Package
Climate Package
All Weather Floor Mats
Premium Reversible Cargo Mat
blankster is offline  
post #7 of 14 Old 08-24-2018, 03:38 PM
Member
 
Join Date: Jul 2017
Location: Omaha, NE
Posts: 69
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 14 Post(s)
WOW, it sounds like they took real good care of you! What is the TSB that was done for the engine? Any idea what years it applies to?

2017 MKC 2.3 AWD Reserve - Certified
Magnetic Grey - Ebony
THX II Audio System
19" Wheels
Technology Package
Climate Package
Husker is offline  
post #8 of 14 Old 08-24-2018, 06:21 PM
DRM
Member
 
Join Date: Jul 2018
Location: Cincinnati/St. Augustine
Posts: 82
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 12 Post(s)
Quote:
Originally Posted by blankster View Post
Also the TSB specific to the 2.6 engines was done (mentioned in another post).
I thought they were either a 2.0 or a 2.3 how did you get a 2.6?
DRM is offline  
post #9 of 14 Old 08-25-2018, 12:12 PM
Senior Member
 
countryguy's Avatar
 
Join Date: Nov 2015
Location: Astorville, ON Canada
Posts: 627
Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 163 Post(s)
What is APIM? A couple of days ago I was driving home, using the navigation system and after about 2 hours the entire Sync system locked up. None of the functions (audio, nav, climate, phone) would work. I tried to adjust the audio using the volume control and it would not work either. Fortunately when this happened I was just a couple minutes away from stopping to fill the car with gas. When I restarted the car everything was working normal again. This is the first time that I have had this happen. I'm now wondering if my Sync system is failing after 3 years?

2015 MKC
2.3L AWD
White Platinum Met Tri-Coat/White Sand Prem Lthr
Equip. Group 102A Reserve
Climate package
Technology package
20" aluminum wheels
Build 12/2014
Lease end 06/23/19 - car returned to Lincoln
countryguy is offline  
post #10 of 14 Old 08-27-2018, 09:36 AM Thread Starter
Senior Member
 
Join Date: Aug 2015
Location: Near Chicago IL
Posts: 690
Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 131 Post(s)
(Thread Starter)
Quote:
Originally Posted by Husker View Post
WOW, it sounds like they took real good care of you! What is the TSB that was done for the engine? Any idea what years it applies to?

https://ford.oemdtc.com/941/white-sm...15-lincoln-mkc

2016 MKC - August 2015 build
Platinum White - Wht Sands/Espresso
Reserve 300 AWD
2.3 Ecoboost
Sync 3
20" Wheels
Technology Package
Climate Package
All Weather Floor Mats
Premium Reversible Cargo Mat
blankster is offline  
Sponsored Links
Advertisement
 
Reply

User Tag List

Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page



Posting Rules  
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

 
For the best viewing experience please update your browser to Google Chrome