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Received a letter from the local Lincoln dealer who has serviced the car stating that the MKC is due for its 15K mile service. They offered to perform "an oil change, tire rotation, and overall inspection" for only $29.95. So much for the 2 year/24K complimentary maintenance!
 

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Probably a standard letter - I get those also. It should be no charge when you get there
 

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HMMMM??? My wife's MKC just passed 15k (2015) and no letter.

Should she get the comp oil change or scam?
The 2015 MKC came with 2 YR/24 Complimentary Maintenance. I took possession on mine in early Sept 2014, I made sure I got my last "free" maintenance done in Aug 2016.

However, I have gotten the special price maintenance letters from my Ford/Lincoln dealer at various times in the past. I suspect they don't particularly care if you are under a maintenance program or not. If it gets you into the dealer for the maintenance and it turns out it is free to you, they just get reimbursed from Ford/Lincoln. Either way, the dealer gets paid!

I suspect some dealer may not bother sending out maintenance letters. There is a cost to do that. If they have little competition in their area, they probably don't need to spend the money to get you into their shop.
 

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The 2015 MKC came with 2 YR/24 Complimentary Maintenance. I took possession on mine in early Sept 2014, I made sure I got my last "free" maintenance done in Aug 2016.

However, I have gotten the special price maintenance letters from my Ford/Lincoln dealer at various times in the past. I suspect they don't particularly care if you are under a maintenance program or not. If it gets you into the dealer for the maintenance and it turns out it is free to you, they just get reimbursed from Ford/Lincoln. Either way, the dealer gets paid!

I suspect some dealer may not bother sending out maintenance letters. There is a cost to do that. If they have little competition in their area, they probably don't need to spend the money to get you into their shop.
We bought it in May 2016 as a CPO. Guess I'll have her car the dealership.

Thanks
 

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Standard Dealer service department letter trolling for business.

There is no '15K Service' on any Ford/Lincoln vehicle.
 

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as long as you know what 's due to you, the dealership shouldn't be able to charge you. You could always bring out the terms and conditions of when you purchased the car to show them proof and if not, you could always bang the table and threaten to expose them on Facebook or some other social media site to boot! Haha!
 

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Standard Dealer service department letter trolling for business.

There is no '15K Service' on any Ford/Lincoln vehicle.
Todd92's post says it all.
Read the manual for manufacturers service requirements! Dealers recommendations are ALWAYS more frequent (= expensive) and unnecessary.
Don't blame dealers for trying to drum up business but as is the case in all business dealings an informed owner will avoid these costs.
 

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Once you get to the service centre, you can probably just give them a reminder that you're still within the 2 year mark and they should waive the charges. Although it's a pretty decent deal if say you were over the warranty period already. But it is quite unscrupulous though. You'd think they'd keep better track of their customers...
 

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Dealer will only pay for service required by Lincoln. Extra, unnecessary services are not part of the maintenance coverage.

They DO keep track of their customers. Especially the ones that can be duped into paying for unneeded service.
 
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