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Discussion Starter · #1 ·
We've now had our MKC (2.0, FWD, Reserve, 8Sep14 build) for 16 months, put just over 20k miles on it, and have just completed its second scheduled maintenance. It's reporting about 25.5 mpg, including a good bit of local driving, with maybe half the mileage being trips between central Florida and Raleigh, NC.

An early issue was the sync system crashing, which I eventually found was caused by certain cases of an mp3 file on a usb stick having an extra "." in its filetitle.

While we don't see a lot of potholes, alignment has been necessary at both 10k and 20k. Toe-in has been off each time, leading to a slight tendency to wander. Much better after alignment, so I'll pay closer attention at 25k to see if it needs to be done sooner.

At this service I described the symptoms this way: "On certain larger bumps, my Cadillac's front suspension goes 'whump'. Same bump, same speed, MKC goes 'clunk' (but not 'clank')". Dealer wrote "TRIM suspension noise" (whatever that means) and "Adjust Tie Rods" (which I would expect would have been done as part of the alignment, but whatever). Anyway, all better, now whumps like the Cadillac.

I told the dealer that seats, especially seat backs, not heating properly, and mentioned TSB 15-0027 (thanks to the forum for that). Dealer verified, reprogrammed something, and seat backs now get warmer than before. I don't know about cooling yet, as we are suffering through temps in the 40's and 50's.

The dealer said he was not allowed to disable front park assist, so I'm simply going to have to do something about it.

Other than Park Assist (is it a coincidence that P and A begin and end PITA?), we're pretty happy with it. Wish we had a full-range cruise control, particularly in the inevitable SC I95 jamups. Wish we had a slightly bigger tank since it's a stretch to go from home to the cheaper gas just over the SC border.
 

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Suffering through 40-50 degrees that's funny. I am in Florida now (southwest) and it's a little funny to see the folks down here in 60 degree weather with puffer coats and scarves...but I guess if you are used to 90 degrees... We're on the beach in suits. Wish we lived here, we left 20 degrees and 33 inches of snow! Oh and the cars in this area!

Good to know to check the alignment. I never would have thought that so soon (I'm at 11 K).

I agree that this forum has been helpful for me addressing problems (like the seats and Sirius) that I was initially told was not an issue. That's why I post about my problems because I hear others saying their dealers are telling them it's the app (which is what they tried to tell me for 6 months now). I share all the time I spent with Lincoln and what they say to spare anyone else the runaround...but unfortunately not everyone views it that way.

Thanks for updating us and pointing out some trouble areas to keep an eye on.
 

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FloridaMatt...I guess I never noticed any heating in the front seat backs....maybe because I usually have a shirt, sweater and jacket on, my seat bottoms do heat up....but slow, apparently it's because of the dual climate cooling/heating...which is what my dealer explained.I will take a closer look at the backs....to be honest, I never noticed them heating, they may very well do...wearing winter clothing kills that transmission of heat.
 

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Discussion Starter · #6 ·
If your dealer explained that low levels of heat, particularly in the seat backs, are "normal", you might want to refer them to TSB 15-0027. Fwiw, my dealer said the testing described in the tsb requires a couple of hours.
 

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First thing they did do is look up that TSB...according to the dealer it effected cars built between a certain date....mine was outside that date scope by 10 months,and according to them, did not apply.
I will check the seat backs on mine and if I have to re address the concern, I'll talk to the service dept, Thanks for the heads up Matt, appreciated!
 

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Just jotted that TSB down so I have my own reference point, thanks again...
 

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The seat backs of the front seat actually heat up quicker than do the base of the seats....even after having the TSB performed. I winter a leather winter coat and I can feel the heat through the coat. The rear seats heat up very quickly compared to the front seats.
 

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Checked my seat backs yesterday while heading into town....20 minutes into the drive, I placed my hand on the seat back....barely any heat at all!....the ONLY heat I found, and again hardly anything to consider heat, was in the upper top portion....nothing at all further down!.
I'm heading into town again, so I'll swing by the dealer and try and set an appointment to have this looked at.....Thanks Matt for bringing this topic up...
I guess I was not feeling the heat because it was not really heating...I thought it might be because of winter clothing, isolating transfer of heat, clearly this is not the case.
I'm talking about the front seats,between my back and the actual seat back.
 

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5.0 Candy, did you have the TSB done for the seats? The seat backs on mine always heated quicker than the seat base and after I had the TSB done, I found that the seat base heats a little quicker but there wasn't any change to the seat backs.
 

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Am a snowbird and have had my C into both my Maryland & FL dealers for the cooled/heated seat TSB, to no avail. Seat bottoms do well, but no air on the seat backs. My MD Ford/Lincoln dealer was a waste, but my FL Lincoln only dealer seems to really care.


Although my FL dealer feels that the system was poorly conceived and there is not enough push of air to reach the seatbacks, he knows of my insistence that this feature work properly and has volunteered to give it a try for the 3rd time next week. I have my doubts that anything will change, but I've got to try everything because I'm in a warm/hot environment 12 months a year. I know it's winter (sorry folks) but do you remember if enough cool air came out the seat backs to cool off your backs on a hot summer day?
 

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I never had any complaints with cool air from the seat base or the seat backs although it certainly was not as cool/forceful as on the Lexus IS250 I had previously.
 

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that's funny you mention this, my Lexus has the heated / cooled seats. The seats work great for cooled and heated functions on both driver /passenger front seats. On my MKC the seats warm within 5 mins, the seat bottoms don't warm as well as the seat backs. I'm OK with it. My comment is more towards Lincoln needs to step up quality control. All in all I'd get another MKC.

I never had any complaints with cool air from the seat base or the seat backs although it certainly was not as cool/forceful as on the Lexus IS250 I had previously.
 

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I never had any complaints with cool air from the seat base or the seat backs although it certainly was not as cool/forceful as on the Lexus IS250 I had previously.
FWIW, I also have a 2013 MKZh and the heated/cooled seats work infinitely faster than my 2015 MKC heated/cooled seats. According to the dealer, a slightly different technology was used although I did not get into great detail. I had my MKC checked for the TSB, but the temperature was within the norms.

Since we don't get that cold here in GA, on the heated side, I rarely use above the lowest setting anyway. The lowest setting on the MKHz is too warm for long term use, but the lowest setting on the MKC is just right.

I really got the seats for the cooled side which we use probably 10-11 months out of the year. Again, the MKZh cooling is faster, but the MKC gets there eventually. If we are going for groceries, we always take the MKZh and the groceries get the front passenger seat to keep them cool on the way home!
 

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Took mine in yesterday...service manager Anita ( awesome gal) suggested we do a compare to a brand new on lot identical 2016 MKC....we did a side by side start up to both MKC's....20 minutes later...both felt identical, the new one had 4 KM on the clock lol.....She checked the TSB again, it does not apply to my build date, mine was built 10 months past the TSB date of effected MKC's....Its the way this system is built I guess, does not really produce excellent heat to the seats,I'm fine with the answer.
 

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Regarding the rear lift gate...MKC goes in Monday morning...John (shop foreman) will be exchanging the latch with the new one he ordered in, they will also align the gate to sit a lil better, reducing the gap on passenger side, then test everything out....I could have left it there yesterday, but they insist I must drive a Lincoln.....any other rental car will not do LOL I couldn't care less as long as I have something to get home with...They will have a Lincoln for me Monday morning as a loaner....
I will talk with John regarding the Modem and the recall issued by Lincoln with NE serial letters.
Fingers crossed!
 

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Took mine in yesterday...service manager Anita ( awesome gal) suggested we do a compare to a brand new on lot identical 2016 MKC....we did a side by side start up to both MKC's....20 minutes later...both felt identical, the new one had 4 KM on the clock lol.....She checked the TSB again, it does not apply to my build date, mine was built 10 months past the TSB date of effected MKC's....Its the way this system is built I guess, does not really produce excellent heat to the seats,I'm fine with the answer.

I actually have a laser gun that reads surface temperature - It might be an interesting exercise to start with a cold seat and read the lower and upper seat temperature over time... You can get them for about 40 bucks (US)., PS My seats are a bit slow but do get pretty warm.
 

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5.0 Candy, are you going to a Lincoln only dealership or Ford/Lincoln?
 
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