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Discussion Starter · #1 ·
My MKC reached the 1 year mark, so it was time to finally visit a dealer for service. 8300 miles on the odometer. The visit was for the following:

Oil service (scheduled maintenance)
Tire rotation (scheduled maintenance)
Windshield recall
Start button placement recall
Heated/Cooled seats TSB
GPS losing location TSB
Rear washer inoperative

I live halfway between Ann Arbor and Jackson MI. Dealerrater gave thumbs up to Seymour Lincoln (Jackson) and thumbs down to Sisi Lincoln (Ann Arbor) service departments, so Seymour Lincoln was it.

Scheduled an appointment and reserved a loaner. They had the car for 3 days, not at all unexpected with the testing and parts ordering for the heated/cooled seats TSB. The windshield passed inspection, so it was not replaced. The Start button was relocated (silly IMO). The GPS was updated. The rear washer had a broken hose.

Everything works, can't find any trace of the work being done (nothing broken, loose, misaligned). Time will tell if the GPS is fixed, but since this has been a fixable problem across multiple Ford products, I'm hopefully that it's cured.

I never had a Sirius dropping issue, and I never bothered to check if my Welcome Mat works as advertised (don't care), so no help for those with these issues.

The service writers are fantastic at Seymour, always calling to update status, knowledgeable about TSB's. Just what you would hope from a service department.

The only downer was the loaner. It was a 2013 MKZ, loaded with every option with 21000 miles. It looked and drove like it had 80000 miles on it. I just hope the MKC is more durable.
 

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Discussion Starter · #3 ·
Certain early production MKC's were subject to a recall due to potential manufacturing defects in the windshield. You would have received a letter if yours was subject to the recall.
 

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I'll be taking in my MKC this week for its 1st service. Oil light finally came on today at 7,800 miles and just a couple of weeks under 1 year. I'll be getting the oil changed and tires rotated along with a bunch of inspection items. Is there anything else I should be having them do or check? I'm glad it won't cost me anything since it's part of the 2 year maintenance service. TIA. :smile
 

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My C just came back from my Lincoln dealer for the cooled seats TSB (I'm in FL and don't use the heat function) and I feel no difference. The seat bottoms have always cooled nicely but the seat backs don't cool at all. The service advisor gave me a heads up that he watched as the techs took the seat apart and that he wasn't impressed with the engineering on how far the air had to travel to get to the seat back...ie; don't get my hopes up. I know many of you live in cold weather states so it's probably impossible to check the cooled seats this time of year, but I wonder if anyone recalls if their cool air on their seat back come out weakly, moderately, strongly, or like mine - not at all? Did the TSB work for anyone in the cool mode?
 

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dk I tried my cooled seats first in the winter and did not notice much cooling at all, maybe a little on the seat bottom, nothing on the back(before I knew how they operated off of the ambient temperature). My heated seats took forever to get even warm.

I had the TSB done in the summer and when it came back and I tested the cooling it definitely cools both the bottom and back. I just tested mine now again(we have been unseasonably warm 60 degree temps here lately) and you can feel the cooling but it does not "reach" the top portion of the back of the seat. For me it cools high enough to hit the point where my back would make contact with the seat and be the hottest. (I'm about 5 foot 7)

So for me yes the seat back cools, I can actually feel the air coming out. It seems to extend (where I can physically feel the cooling) about half way up my seat.
 

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I used the cooling function this past summer and found that the seats cooled very well but the seat backs cooled poorly.
 

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Since I bought my C I have not yet tried the seat cooling......I'm going to give it a whirl tomorrow and see how that feels....we're a couple of weeks out before the official winter starts,and it has been enjoyably warmish....a nice spring jacket with a sweater and it's comfortable enough....The other day I took my Can Am quad out for a boot, now that needed warmer clothing lol came back shivering from 45 minute ride!
 

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I've been pleasantly pleased and surprised by my overall Lincoln experience. That goes a long way as I'm very "particular" according to my friends. hehe. I was disappointed that Lincoln doesn't offer loaner cars for routine maintenance, only for warranty work. As others have mentioned, there needs to be more stand alone dealerships to bring the Lincoln brand up to "luxury level" and separate from Ford. Overall, I feel that Lincoln is working towards Lexus level of luxury. The big difference is the stand alone dealership and when I take my car into Lexus I can get a loaner even for routine maintenance if I make an appointment ahead of time. I've gotten it down with my SA that I can be in and out in 10 minutes (car drop off, paper work, and loaner). To me that's customer service, they value my time and needs. Amazing. This is what Lincoln should strive towards.
 

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I've been pleasantly pleased and surprised by my overall Lincoln experience. That goes a long way as I'm very "particular" according to my friends. hehe. I was disappointed that Lincoln doesn't offer loaner cars for routine maintenance, only for warranty work. As others have mentioned, there needs to be more stand alone dealerships to bring the Lincoln brand up to "luxury level" and separate from Ford. Overall, I feel that Lincoln is working towards Lexus level of luxury. The big difference is the stand alone dealership and when I take my car into Lexus I can get a loaner even for routine maintenance if I make an appointment ahead of time. I've gotten it down with my SA that I can be in and out in 10 minutes (car drop off, paper work, and loaner). To me that's customer service, they value my time and needs. Amazing. This is what Lincoln should strive towards.
I think my experience (with the dealer specifically) probably would have been very different had I not had this "defective" car. It seems everyone else is very pleased. It's a stand alone Lincoln dealer. They need to separate Lincoln from ford. I initially went to a combined Lincoln/ford dealer. My initial experience was TERRIBLE. And it's not a bad ford dealer. We walked out and I almost crossed the MKC off my list because our initial attempt to get info and work with a salesperson was so bad. We stopped in the ford dealer we go to (husbands business trucks/vans and they take care of our motorhome) one evening to look at edges, platinum explorers, and the MKC I had only looked up online at this point. Was already very familiar with the ford products. We walked in and a beautiful black C was sitting on the show room floor. I wanted to see all of the lighting of course. We started looking and no one was around the Lincoln side of the dealership. The cars battery was dead so we couldn't see anything. A salesman finally came over and couldn't answer the first question I asked. He knew nothing about the car and it was so awkward we just went back over to the ford side to look at the fords. They did take my basic info though and had it not been someone at Lincoln got my number and kept texting me during my car search about coming back to test drive it. Had they not done that I might not have ever gone back but after looking at all the other cars for months I kept coming back to the C for the features, etc. if they weren't texting me I might have blown it off.

Luckily I am actually not a person who needs the "pampering" and "special treatment" of a luxury dealer but it certainly is nice. I'm probably not your typical person buying a luxury car, I am way more down to earth in so many ways but I have always loved cars and love the high end/quality. It's the one thing (besides my outdoor sports equipment )that I spend money on.

But a lot of others buying a luxury car want to be treated like someone special, part of the experience of buying/owning such a car. And they have very high expectations as well. I picture someone with that attitude walking into the ford dealer and having the experience I did when wanting to buy a Lincoln. That's just not going to work LOL. When I compare my standalone dealer to the ford/Lincoln dealer it's like night and day when you go in there. So people all across the country are getting "different" "inconsistent" Lincoln experiences and that will do nothing to solidify Lincoln as a luxury brand along the likes of MB,BMW, Audi, Lexus.

But lincolns sales aren't such to fully go independent at this point particularly in certain areas of the country so what do they do? I think having the inconsistency between the dealer set ups are not going to help but what do they do in the meantime? They have to keep selling and get them out there and their only way to do it right now is through the ford dealers. Lincoln has their work cut out for them.
 

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Well, in a short about way....you can actually notice the separation on the FORD product line....my Mustang GT CS IS a ford product, but there are no badges to identify it as a ford.
Consistency is KEY in any business..."Customer focus" should NOT just be a catch phrase, nor the word "Quality".....companies need to learn a simple approach....."Say what you mean, mean what you say" people HATE dealership inconsistencies, and I could write a book on those...but there are a few that rise above the rest, and those are the ones that get my repeat business.
I will NEVER give my business again to the terrible company called "Weather Tech" I offered them plenty of opportunity to make things right, and they chose to look the other way.....They realize the product line they are now manufacturing is inferior to other brands, hands down....their products used to carry merit years ago...nowadays, complete crap that clearly shows sub par quality(with a high price tag to boot).
I would NEVER recommend Weather tech liners to anyone, because the quality and customer care simply is non existent !
 

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Well, in a short about way....you can actually notice the separation on the FORD product line....my Mustang GT CS IS a ford product, but there are no badges to identify it as a ford.
Consistency is KEY in any business..."Customer focus" should NOT just be a catch phrase, nor the word "Quality".....companies need to learn a simple approach....."Say what you mean, mean what you say" people HATE dealership inconsistencies, and I could write a book on those...but there are a few that rise above the rest, and those are the ones that get my repeat business.
I will NEVER give my business again to the terrible company called "Weather Tech" I offered them plenty of opportunity to make things right, and they chose to look the other way.....They realize the product line they are now manufacturing is inferior to other brands, hands down....their products used to carry merit years ago...nowadays, complete crap that clearly shows sub par quality(with a high price tag to boot).
I would NEVER recommend Weather tech liners to anyone, because the quality and customer care simply is non existent !
Hey 5.0 Candy! About 4-5 weeks ago, I took my MKC in for a lengthy body repair - ouch - and decided I would humor the WeatherTech people pertaining to correcting a "rippling" rear floor mat - I turned it inside out and duct-taped (my idea) it in that position until tonight, about 4-5 weeks later. Their recommendation was "for a couple days". As expected, it didn't work because of the flawed, thin-shell design. The front mats continue to work well (less area and better containment) but the rears are bad. I refuse to even talk to them again because of their condescending attitude. Great idea, poor execution.
 

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^^ that sucks. I've used husky liners in the past and they worked great. The Husky liners came in a box so they didn't come in rolled up but flat. That was a few years ago so I'm not sure if their packaging has changed. Also cost less than weathertech.
 

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I'll be getting the oil modified and wheels turned along with proper examination of my ride through a pro. Is there anything else i should be doing for my ride ?
 

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I have not brought my MKC for service yet since the vehicle has been without any issues. In fact my wife and I are really happy with the MKC! What the dealer did do (Napleton in Glenview IL) was invite recent owners into the service department for a Q&A with their Master Tech over coffee and snacks. I found it very helpful! They reviewed any questions you may have regarding features & maintenance of your Lincoln. They paired phones to Sync, discussed oil and oil changes etc. I had questions about general maintenance and about the electric steering (no more power steering fluid!). The tech actually walked me to a vehicle that was up on a rack and showed me how it works. This is a Lincoln only dealer.
 

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I've been pleasantly pleased and surprised by my overall Lincoln experience. That goes a long way as I'm very "particular" according to my friends. hehe. I was disappointed that Lincoln doesn't offer loaner cars for routine maintenance, only for warranty work. As others have mentioned, there needs to be more stand alone dealerships to bring the Lincoln brand up to "luxury level" and separate from Ford. Overall, I feel that Lincoln is working towards Lexus level of luxury. The big difference is the stand alone dealership and when I take my car into Lexus I can get a loaner even for routine maintenance if I make an appointment ahead of time. I've gotten it down with my SA that I can be in and out in 10 minutes (car drop off, paper work, and loaner). To me that's customer service, they value my time and needs. Amazing. This is what Lincoln should strive towards.
The Lincoln dealer that I bought my C and get service from does offer loaners for routine maintenance....in fact they always offer it as well as concierge service and I don't have a Black Label. When I first viewed and test drove the C it was at a Ford dealer which ended up being a bad experience & had me to follow up with a stand alone Lincoln dealer...hadn't looked back since. :)
 

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^^ nice, now that's what I'm talking about!! it seems the difference could be from what type of dealer, stand alone Lincoln or a combo dealership. unfortunately for me the closest stand alone Lincoln dealership is 1.5-3 hours away depending on traffic. :frown. it's good to hear that Lincoln is definitely capable of offering that "luxury" experience.
 

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Just and FYI. I have a 2014 MKX, and found out from my dealer that Lincoln Service will let you change your oil at 6 months no matter what your mileage or Oil Life Monitor says. I have 8 cars, so don't put that many miles on the MKX. At the first 6 months, I only had 3100 miles on it, but they serviced it. I just had my 3rd 6 month oil change a few weeks ago and only have 7500 miles on it now. One more free service coming in 6th months.
 
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