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I have a 2015 MKC SUV. Neither key fob works and the key inside fob will not open driver door. How do I get inside vehicle to be able to pop the hood to have battery checked? This happened approx 6 months ago and car was boosted and taken to have battery checked. I was advised that the battery was not very old and battery was not the problem. I talked with the person I purchased the car from (purchased July 2020) and was advised that a new battery was put in the vehicle before it was sold to me. After the battery was checked, I had no other problem until today. Can someone please help? I can not remember how the people who checked the car the last time were able to get in car.

Thank you in advance for any help and advice.

Lynda Robertson
 

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Are you saying the key turns in the lock and doesn't unlock the door?
Do you know your keypad code?
Do you have a fresh battery in the FOB?
 
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