And if you read the emails in other forums for other types of cars, you will see the same complaints. Seems like Lincoln ranked very high in customer satisfaction in a recent industry survey...
2017 MKC Dead Battery
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Just had the same battery issues on my 2016 2.3L Reserve.
Last Thursday morning, screen showed "Turning off to conserve power" right after I got in the car. Started the car and it was fine all day.
Friday everything was normal.
Saturday, battery was dead as can be.
Jumped it and drove it to the dealership. They said they couldn't find anything wrong, sat there all weekend and most of this past week and started right up every morning. (Our FOBs are stored on the complete opposite side of a 2300sqft house so we know it isn't the welcome lighting).
Dealership finally called into the hotline and then told us they needed to re-flash the PCM due to intermittent excessive current draw. At the same time, they had to replace the instrument cluster because the door chimes and power lift gate chimes were not working properly.
Got the car back this morning, but I'm not holding my breath that its fixed. Read several posts here that they had this flash done and still came out to dead batteries a week or two after.
I'm at 47 total days in the shop, 9 total services in the first year. Concierge declined a good faith buyback of this car so pursuing lemon law with an attorney now. I love the car, but this is far services than it should be.
Last Thursday morning, screen showed "Turning off to conserve power" right after I got in the car. Started the car and it was fine all day.
Friday everything was normal.
Saturday, battery was dead as can be.
Jumped it and drove it to the dealership. They said they couldn't find anything wrong, sat there all weekend and most of this past week and started right up every morning. (Our FOBs are stored on the complete opposite side of a 2300sqft house so we know it isn't the welcome lighting).
Dealership finally called into the hotline and then told us they needed to re-flash the PCM due to intermittent excessive current draw. At the same time, they had to replace the instrument cluster because the door chimes and power lift gate chimes were not working properly.
Got the car back this morning, but I'm not holding my breath that its fixed. Read several posts here that they had this flash done and still came out to dead batteries a week or two after.
I'm at 47 total days in the shop, 9 total services in the first year. Concierge declined a good faith buyback of this car so pursuing lemon law with an attorney now. I love the car, but this is far services than it should be.
The more crap we want in our rides, the greater the complexity. Give the reflash a chance before running to the lawyer. If it took the dealership a week to place a call, that sounds like the issue to me.Should be available right when you drove into service dept, described issue, and they can look up bulletins etc immediately!! That might be the thing to discuss with the manager.
How is this going for you?
Had mine flashed and now the problem is worse, I'm looking at the lemon law option also.
Good luck!
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70 Posts
2017 MKC Dead Battery Issue
My MKC is at dealership for an instrument cluster replacement for a dead battery. Did it help?.
My MKC is at dealership for an instrument cluster replacement for a dead battery. Did it help?.
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1 Posts
They have replaced the cluster and now everything is ok
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70 Posts
My instrument cluster was just replaced. I’m hoping that does the trick.
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This past Monday I got in the car, pressed the Start button and the engine just barely turned over but it did start. Immediately on the screen I saw the familiar message 'Systems shut down to conserve power' (or something to that effect) so I knew the battery was almost dead (it was replaced April 2017 - the last time I had battery issues due to the welcome lighting where those modules did get replaced). I was heading out on a 3.5 hour trip to Toronto so I didn't have time to head to the local Ford dealer. I figured I would be driving long enough that the battery would get charged. When I arrived in Toronto I immediately went to a Lincoln dealer. They kept the car overnight (no loaner provided as they said they didn't have any available...seems to be the common response every time I have take the car to a Lincoln dealer. In 3 years of ownership I have yet to receive a loaner even once). The shuttle car would be at least 30 min. so I called my friend to come and get me. Next morning the dealer calls me at 9 am and says the car is ready. They tested the battery and said it was OK. The APIM indicated code U0198 (loss of communication?) caused by the TCU (telematics control unit) draining the battery. They reprogrammed the TCM as per SSM#47160. No explanation as to why the TCU was suddenly draining the battery.
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70 Posts
I haven’t had a battery problem once the cluster was replaced. One year ago.....
I have the same problem and Lincoln refuses to acknowledge or stand behind their product. My 2017 MKC has been in the shop six times. Each time they think they have fixed it. They have replaced the instrument cluster, the battery, the hatch door patch, etc. This last trip to the shop it even died right in the shop after they charged it overnight. It has been in the shop 6 days so far this trip trying to diagnose it. Now they say it is a failed gateway module. Maybe it is, but each time I have brought it in, they say they found something. I requested Lincoln Corporate to make a good faith buy back - they refused. It doesn't qualify under my state's lemon law. So much for the "good faith" of Lincoln. Well after the owner of six Lincolns, this will be my last. Too bad, I really like the car, but it is 100% unreliable since you never know when it will be dead. Perhaps I should park it in the lot next door with a big lemon on it.
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275 Posts
I still suggest finding a lemon law attorney in your state they may make a claim under something else like Magnuson–Moss.
Thanks. I am considering that option. Have been researching local lemon law attorneys.
My 2017 has probably been in at least 8 times for a random dead battery. They know there is a drain and they have changed multiple things APIM, TCU, RGTM, instrument cluster... They still have not found the real issue. Only upside is dealer has been giving me a Corsair loaner. I have a light interior though and I swear every time it goes in I end up with dirty finger prints.
After 30k miles I got this problem. Last month completely dead roadside said battery is bad. Got a new battery at Tire Kingdom. On tech said the battery was charging fine then another one said it was charging too high. Don't know if he just wanted to make the sale. I had it changed anyway to be on the safe side since it is my wife s car. Last week dead again jumped it started up ok. Now dead again. Waiting to take it in on Mon. Let's see how it goes since I'm out of warranty.
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621 Posts
So the IPC and the Tailgate module are usually at fault for dead batteries, but my buddy that is a FOMOCO tech had a battery drain issue on a 2018 finally found it, it was a transmission shift module. I never have heard anyone report that one failed.
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28 Posts
Where does the app show battery life? Mine doesn't show that.
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275 Posts
youtube video. fixing a 5 amp draw on a 2017 (might be technically a 2.5 amp draw if vehicle is checked when still awake)
video 2
videos 3 shows the fix
cliff note: For this vehicle, it needed a new RTM (radio transmission module). Based on video #2 around the 28:45 mark you can see the location.
To self diagnose your draw and confirm this part is your problem is to: unplug it and pull a fuse (as seen in video) and wait an hour and check your draw with similar draw voltage meter OR just wait 12+ hours and see if the battery is dead. I am pretty sure you need to reprogram the part which may be less of DIY repair if you lack the tools. copbait might be able confirm this.
To self diagnose your draw and confirm this part is your problem is to: unplug it and pull a fuse (as seen in video) and wait an hour and check your draw with similar draw voltage meter OR just wait 12+ hours and see if the battery is dead. I am pretty sure you need to reprogram the part which may be less of DIY repair if you lack the tools. copbait might be able confirm this.
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