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Discussion Starter #1
Hello,

I will try to make this concise. Took delivery of my 2017 MKC Reserve 2.3 AWD on 07/13/2016, NavTraffic has never worked since day one, and a "refresh signal" from SiriusXM "broke" my 6 year subscription of both NavTraffic and AppLinks. Initial visit to the dealership resulted in them wanting to order a new radio because they cannot figure out what is going on. Called back today to check on the status and the rep told me that LMC denied the request, saying that this is a known issue in 2017 MKC, and the next SYNC 3 update is supposed to fix that. I believe that it may fix the NavTraffic function on the car, but what about the 6 year subscription? Apparently the update will address that too. Not holding my breath but all I can do is wait for the update now. Does anyone else have the same issue?

Jack
 

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Discussion Starter #2
This is what I see everyday... Note the "loading" circle over on Traffic List, same thing if you go into your Nav tab and try and find traffic there.
 

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On my 2016, when I have a route entered into the NAV and I'm following it, I get updates real-time I get verbally warned. I can also see traffic issues on a list for the entire route... Did you have SiriusXM do a refresh? You can go to their site and request one yourself from what I remember. PS: I have not seen any TSB for this.
 

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Discussion Starter #4
I did that as the first thing to try to resolve it, it didn't work.

Also I guess I'm the lucky one to be the first to experience this issue. This SSM came out last week:


SSM 46058 - Effective Sep. 8, 2016

2017 Ford And Lincoln Vehicles Equipped With SYNC 3 And Navigation – SiriusXM Traffic Not Loading

Some 2017 Ford and Lincoln vehicles equipped with SYNC 3 and navigation may exhibit a condition in which the SiriusXM Traffic Listing is not loading but all remaining Travel Link features operate properly. SiriusXM Traffic is only available on vehicles equipped with navigation, only in select markets and requires an active subscription to SiriusXM Traffic information. If SiriusXM Traffic will not load attempt the following procedure. Turn the ignition off, open and close the driver’s door, wait for 3 minutes, then drive the vehicle outside to obtain a clear view of the sky. SiriusXM Traffic should recover. If SiriusXM Traffic does not recover continue to monitor OASIS for future updates. Engineering is aware of this concern and no component replacement or any software re-flashes should be performed at this time. The SYNC version can be confirmed via OASIS.
 

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Sirius Travel Link -- works in some areas

TRAVEL LINK DOES WORK IN NORTH CAROLINA -- SO WHY CAN’T FORD COMPARE NORTH CAROLINA WITH VIRGINIA – Ford software or Sirius software??? -- what is the difference that makes it work in some places, but not in others.

Let me give you the details for a 2/11/2017 trip from Williamsburg to Roanoke Rapids, NC – located about 10-15 miles off I-95 just after crossing into NC from VA.
1. I-64 to I-295 to I-95 to NC/VA state line – no Travel Link service
2. parking lot of NC welcome center on I-95 just over the NC/VA state line – Travel Link came on
3. NC welcome center to Roanoke Rapids, NC, and back to I-95 NC/VA state line – Travel Link worked
4. I-95 from NC/VA state line to about 15 miles south of I-95 and I-295 junction – Travel Link worked
5. about 15 miles south of I-95 and I-295 junction to Williamsburg– no Travel Link service

I had this identical situation, back in November 2016 on a trip to/from Raleigh, NC. Travel Link worked exactly as above, but just change Roanoke Rapids to Raleigh.
 

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Discussion Starter #6
So there is a lot of chatter on Ford forums about a version of 2.2 leaking out from Ford and people have reported success on 1.0/1.1 and even 2.0 to update and have good results on fixing NavTraffic. The only thing is I have not seen anyone with a 2017 (V2.0) LINCOLN applying the update to see if it works. I am a bit concerned that it may flash software to display "Ford" bootup screen along with everything looks like a Ford interface. Anyone care to take the plunge and try it?

Ford Sync 3 Hardware Upgrade / Conversion (Replace Existing MyFord Touch)

https://www.f150forum.com/f118/current-sync-3-carplay-android-auto-information-360660/index268/
 

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Discussion Starter #7 (Edited)
Wanted to give an update: Dealer called 5/3 stating that they have an update (Sync 3 2.2) ready for 2017+ MKC that fixed the NavTraffic. Went in yesterday, got it updated and now all is well! Took them long enough but I am glad that it is finally fixed.
 
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