[Janice Richards]

Where do I begin. We picked up our beautiful Silver Sand MKC in Dec. 14. On the way home from dealer, the sunroof starting a popping sound. Back to the dealer and had it repaired. Now our fun begins:

Three key fobs do not work
Welcome lighting turned off because of proximity to fob in house
No satellite radio for 7 months
Dead battery
Brakes had to be repaired
Rattling sounds from cargo area
A/C malfunctioned
Mirrors shake
And about 5 other repairs. In shop third time for sunroof. We have had a loaner so far 42 days, since the day we got it. That does not include the days for other items.
Dana Lincoln in Staten Island claims they hardly worked on car, although we have every work order. Lincoln Headquarters for goodwill will give us one month towards lease. Otherwise, too bad! This is the worst car I have ever owned and would not trust Dana nor Lincoln ever again. For my money, I can go to a junk yard and pick up a better vehicle.
Disgusted by the dealership for saying they can not substantiate any complaint
, even though we have 8 work orders proving they lied.
New dealership immediately found brakes were very bad and sunroof needs to be replaced a year later.

Good luck to anyone thinking of buying a MKC and going to Dana in Staten Island , NY.

 

[cjc96]

Janice Richards,

I sympathize with you and your issues with your MKC. I too have had numerous issues with mine starting with the factory ordering process.

Here is a brief list of my MKC's issues:

-Vehicle ordered from Lincoln dealer in Red Deer AB, Canada on July 18, 2014
-Vehicle delivered October 29th, 2014-why did it take so long to get this vehicle, we were advised 6 to 8 weeks is the normal, we waited 15 weeks.
No one was every able to answer this question.
-November 14, navigation stopped working, just over two weeks after delivery, took until February to get resolved, what a joke.
-November 17th, satellite radio reception issue, stopped receiving signal to the point where it could not be listened to as a gap every five seconds or so, again what a joke.
-November 17th, the front struts start making noise, turns out the front struts were leaking and had to be replaced.
-March 24, took vehicle in for non-existing heated seats, was advised there was a TSB to replace the system as the heated seats not working is a known concern.
-April 28th, 2015, took MKC in for first scheduled maintenance, was advised by servicing dealer that the so called free maintenance was never registered to me or this vehicle so I had to pay out of pocket to get the service completed. I had to deal with this issue myself with the selling dealer to get reimbursed.
-April 28th, 2015, took vehicle in for transmission shifting issue. Torque converter had to be replaced. At 7670km’s? Wow.
-June 9th, 2015, satellite radio finally addressed. However since that repair, the satellite radio sound is very poor. Dealer looking into concern.
-June 17th, 2015, vehicle returns for more transmission work as first repair didn’t fix the problem. Now at 9065km’s. Now had to get transmission internal control assembly replaced. Wow 9065km and second time the transmission was opened up to be repaired.
-November 20th, 2015, took vehicle in again for satellite radio sound issue and poor operation of heated seats.
Parts are ordered for the radio but seats were found to be “Within Spec”. So we guess “Spec” to Ford is barely operating.
-January 18, 2015, second satellite radio antenna replaced due to an updated parts package for reception, they couldn't get it right the first time? Heated seats still take 15 minutes to feel any warmth.

I have been in contact with Lincoln Canada during every issue. Now here in Canada there is a serious lack of interest in helping customers with issues. I started with calling Lincoln. That turned out to be a mistake since I was advised that when a customer calls, Lincoln makes notes of customer's concerns. Yet every time I called no one could refer to any notes. So I started emailing Lincoln. It went months before I received any answers. Finally I started CC'ing Mark Fields. Turns out this is the way to get emails replied to. Yet after all these issues here is the last response from the so called "Executive Liaison":


I apologize for the experience you have had with Ford of Canada. I can assure you that at the Executive Offices, we take this very seriously and will address this internally based on your feedback.
I understand that your vehicle is currently at a Lincoln dealer in Edmonton. Please stay in touch with the dealership staff tending to you as they are in the best position to give you updates on your Lincoln MKC.

Regards,

Rachael | Ford of Canada | Executive Liaison


My wife and I both took this to mean, if you have a problem, talk to your dealer as Ford/Lincoln really doesn't care. I guess I complained too much. So I emailed Mark Fields one last time to voice my displeasure with Ford's/Lincoln's customer service-It Sucks!

I know many MKC customers have had very few or no issues. To those people I say count yourselves as one of the lucky ones.
As for me I am done with this vehicle and I wouldn't recommend anyone buy or lease a new Ford or Lincoln product.

 

[mmoretti]

This post will get pulled shortly because they don't let you say anything negative about a dealership by name it seems whether it's true or not.

I'm not far away from your story with my MKC either....
Lincoln doesn't care they have our money...
Dealerships don't care, they made their money too

Lucky for you leased your piece of garbage..and get to dump it eventually..I'm not so lucky....

 

[TheReaper]

I've had a few MKC problems as I have with all the cars I've owned in my 60 years. I guess I handle the BS better than others.

 

[mmoretti]

I've had a few MKC problems as I have with all the cars I've owned in my 60 years. I guess I handle the BS better than others.

Key to your comment is "a few problems". The folks above have had more than a "few problems in 60 years" but quite a bit more in a short amount of time on an expensive vehicle. How would you handle THAT much BS as you say? If you are so used to,"problems with all of your cars" in 60 years what kind of quality cars are you buying? Because I've NEVER had problems even remotely close to what I've experienced...with a car, with a dealership, with a car company. In fact my last car a Cadillac was completely problem free for 8 years 90k miles. And why should any of us have to put up with ANY level of BS at all? Glad you can handle yourself better than us I guess...walk in our shoes...

 

[Janice Richards]

I agree with you. We are very glad you had such good luck with your cars. I am sure paying 50,000 for a car and having a loaner for 46 days is just BS. In the normal world, I work very hard for my salary Nd when I get a new car, its for the reputation of the car and what I am looking for in it.
However, when you are dealing with major issues 8 times in 12 months, lose of financial layouts, it is more than BS.
Hat's off to you if you do not mind this.

Hopefully you will never go through this

 

[KenZ]

I don't know that bad dealerships or bad service are limited to Lincoln. Luckily I have a great Ford/Lincoln dealership in my immediate area (within 5 minutes) - and I have not had the issues you have had with my 2015 MKC (or my 2013 MKZh either).

Your story is similar to a story I had with a 2010 Acura. It was well over $50K when I got it new in 2010 and the problems I had with the car and the dealership BS are similar to yours. And that dealership was about an hours drive away so the driving back and forth was time consuming. Most people consider Acura as the "gold standard" for sales and service, to me it is not even the "coal standard". I was so annoyed - you will never see another Acura in my garage ever again and I probably would have issues with someone visiting me parking an Acura in my driveway.

I definitely sympathize. There are a lot of brands and dealerships to choose from.

 

[Janice Richards]

You are so right. It is luck of the draw. I thank you for your ear and understanding.

Leasing definitely saved us from this nightmare.

 

[5.0 Candy REDCS]

Key to your comment is "a few problems". The folks above have had more than a "few problems in 60 years" but quite a bit more in a short amount of time on an expensive vehicle. How would you handle THAT much BS as you say? If you are so used to,"problems with all of your cars" in 60 years what kind of quality cars are you buying? Because I've NEVER had problems even remotely close to what I've experienced...with a car, with a dealership, with a car company. In fact my last car a Cadillac was completely problem free for 8 years 90k miles. And why should any of us have to put up with ANY level of BS at all? Glad you can handle yourself better than us I guess...walk in our shoes...

Well articulated.... are we looking for a group lawsuit?
Seems there are a lot of reported issues going on...some more serious then others,For the price point these MKC are selling for, they are NOT exuding confidence....I'm beginning to get concerned about my purchase! I think in my case, the MOST troubling by far is the lack of "engagement" by Lincoln with their customers...Christ, I bought a "full" carbon bike made by Specialized, and the level of commitment I get from that company is TOP NOTCH, granted, it's a bike...but knowing the company that builds them stands behind their product feel good.
I get 3 years full service,and adjustments and get treated as a customer should be!
My lift gate started acting up again, I found a grommet that carries the wiring from the roof line to the gate itself, located on the left rear, drivers side was pulled out and had to slip it back in....I assumed it may have caused the issue, offering resistance as the gate was closing,so I'll see what happens next! opened a log book and maintaining that with dates, times, issues, and resolve or lack off, including who and when I spoke with weather dealer or Lincoln....This may be used in future litigation!:eek

 

[TheReaper]

Key to your comment is "a few problems". The folks above have had more than a "few problems in 60 years" but quite a bit more in a short amount of time on an expensive vehicle. How would you handle THAT much BS as you say? If you are so used to,"problems with all of your cars" in 60 years what kind of quality cars are you buying? Because I've NEVER had problems even remotely close to what I've experienced...with a car, with a dealership, with a car company. In fact my last car a Cadillac was completely problem free for 8 years 90k miles. And why should any of us have to put up with ANY level of BS at all? Glad you can handle yourself better than us I guess...walk in our shoes...

I've owned mostly Ford with a few GM vehicles through the years. I keep vehicles no more than 4 years or 30,000 miles.

 

[ToyMaker]

Has anyone initiated a Lemon Law recall attempt? Beats any kind of a group action which primarily enriches attorneys an takes forever.

Not aware of how it may work, or if there is such a system in Canada, and while the methods vary state to state they do work.
Law in California simply gives the dealer/manufacturer a defined number of attempts to fix a problem and if not done satisfactory the owner can implement the process.
Seriousness of the problem (safety, days out of service, loss of value) is a factor but of the two actions I know of implemented by a coworker and a friend both were successful. One was for a minor (my opinion) but nagging issue but still successful. Both were implemented without legal assistance but supported by copies of all work orders and communications with dealers, manufacturers (Ford and Hyundai)regional/division reps and Executive staff. You can use legal assistance if desired but think that's on your own nickel.

The Ford guy got his money back with a small deduction for miles driven and the Hyundai buddy got a 15 model for his 14 and an upgraded model to boot...........no cost.

The kind and quantity of problems listed herein are unacceptable and while the forum is a great place to share good/bad experiences one has to complain to the top and let them know (politely and professionally) that you mean to take advantage of consumer protection laws to the fullest.

 

[5.0 Candy REDCS]

To my knowledge, in Canada we do NOT have a lemon law....although we do have arbitration,which seems to follow the lemon law mandate.....Funny, but way back in late 90's I had issues with a Dodge Stealth I bought...riddled with mechanical issues...after nearly 2 months in shop and no end in sight, I contacted the owner of my then dealership (he also happened to be a client of mine) and he was the one that brought this arbitration process to my attention,and helped me through it.
The funny part is, as soon as Chrysler was aware of my intentions, they started paying serious attention to the car with engineers working with the dealership.....I was asked if I would consider a further 30 days of shop time (on top the 2 months already in) and I declined....before going through arbitration, Chrysler offered my a buyback less mileage... I responded back the initial issue showed by at under 1,000 km...so NO I was not interested in the offer, in the end of this mess, they bought the car back,and refunded tax we got charged on it....I may have been out a few hundred bucks, but no real big hit on my wallet....since then, I stopped looking at ANY Chrysler products,once bitten, twice shy!

 

[blankster]

To my knowledge, in Canada we do NOT have a lemon law....although we do have arbitration,which seems to follow the lemon law mandate.....Funny, but way back in late 90's I had issues with a Dodge Stealth I bought...riddled with mechanical issues...after nearly 2 months in shop and no end in sight, I contacted the owner of my then dealership (he also happened to be a client of mine) and he was the one that brought this arbitration process to my attention,and helped me through it.
The funny part is, as soon as Chrysler was aware of my intentions, they started paying serious attention to the car with engineers working with the dealership.....I was asked if I would consider a further 30 days of shop time (on top the 2 months already in) and I declined....before going through arbitration, Chrysler offered my a buyback less mileage... I responded back the initial issue showed by at under 1,000 km...so NO I was not interested in the offer, in the end of this mess, they bought the car back,and refunded tax we got charged on it....I may have been out a few hundred bucks, but no real big hit on my wallet....since then, I stopped looking at ANY Chrysler products,once bitten, twice shy!

The Dodge Stealth was built by Mitsubishi in a plant Nagoya Japan!

 

[5.0 Candy REDCS]

I wouldn't know blankster....what I DO know is it was carried by Chrysler....was a bunch of junk in my humble opinion....someone else in Toronto I met was having the same issues with the car....worst was gear lock out twice...three times daily....it would not engage gear, forward or reverse....traction control would just go nuts for no apparent reason,they changed a tons of parts in the driveline, none helped! Front wheel bearings (both sides) were blown out, they just deteriorated in the first 400km.
Slip the key in the ignition in the morning....nothing...battery had power, starter was fine, got towed to dealer multiple times for that...finally they found a relay that was making "poor contact" they replaced that and it was fine....for 3 /4 days....then back to the same issue....then it started with the lights....they just die in mid drive...not even marker lights...try driving that at night....after the light incident, the dealer told me they need to go over the "entire" car...that resulted in 2 months with weekly followups...."techs are following up with engineers" line was the usual response....all this time they were decent enough to give me a loner for the duration...at one point they had it running while I was there talking with the dealership owner,when it just died on them, could not start it again, fuel pump gone at this point it was at around 600km LOL one problem seem to morph into the other...
All electrical problems happening to this car,they determined was a faulty electrical harness....the interior was removed completely and installed another one....still issues with lights....one minute they work, then off, fuses were fine, relays were fine....someone at Mitsubishi was having too many late nights and probably drunk on Saki lol....thanks, but no thanks, keep your junk!
The other customer would not could not engage ANY gear....he's be at a mall, get in his car to head home....locked out!....his traction control was a constant mess coming on, slamming brakes trying to correct a slipping wheel lol this was summer!!!!!!!
Wouldn't touch that brand again for all the pennies in the world!Generally....not many good things can be said about cars made by Dodge....with that said, my work trucks (3 Dodges, extended full size 2500 vans) never had a single issue....go figure! true work horses...still have the last one I bought in 2003 and still runs like a champ.... 12+ year old, I still use it to haul stuff with my trailer attached...BUT, the paint (arctic grey) was literally flying off the primer within the first 5 months!!!! LOL looks like it's camouflaged nowadays, yet no rust where the paint was,great primer lol
Im convinced a lot of these things are really the luck of the draw....the problems I had with my Ford Mustang GTCS 2011 were lil nothings....people on the forum were complaining about traction control going nuts on them...a whole bunch had this problem....I had zero mechanical issues, the worst complaint everyone had was the 1st 2nd gear crunch, including me.....they replaced the gear oil in mine to a thinner viscosity( as per TSB) before winter set in and I was just fine...summer time they refill it with the heavier oil and it was fine.....that tranny did not like fast shifts,fast shift it and guaranteed get a grind.I just slowed down the shift speed till it reached operating temps, and it was fine.... ironically, this gear grind is still going on with the 2015 GT's and it's the most frequent complaint you read.

 

[5.0 Candy REDCS]

Here's an example of a grinding post:
Why is it so hard to shift quickly?
Ok so I may be a dummy and doing this all wrong, but you know what really grinds my gears? It's the constant grinding of my gears!

I find whenever I shift under normal operation (meaning I take it slow and very deliberate), my car shifts fine. But, the second I try to shift as quick as I can (including when I quick-shift), there seems to be a 30-40% chance that I'm going to miss a gear or get some gear grinding. When I switched from the factory shifter to the steeda shifter, things improved but it still leaves a LOT to be desired.

Is there a good fix for this, or am I just doing things wrong???
Like
2011 Mustang GT, 577 rwhp 475 ft-lbs
Grabber Blue, 6spd mannual, Brembos, 3.73s, HID, security pack, 401A interior, GT500 spoiler and California Special/BOSS 302 front fascia.

Roush Phase II supercharger kit with CAI, Steeda custom dyno tune, STEEDA TRI-AX short shifter, Eibach pro kit springs, KONI STR.T shocks and struts, BMR panhard bar and camber bolts, JLT oil separator, Mickey Thompson street comp performance radials (255/285 19s), Velgen VMB5 gun metal wheels, and Borla S-Type axle back exhaust.

 

[5.0 Candy REDCS]

And this is the shifter I went with in mine.....night and day difference compared to the OEM:
https://www.mgwshifters.com/shifters/mustangs/79

 

[ToyMaker]

Candy,
Sounds like the Canadian arbitration laws are similar to the more commonly referred to "Lemon Laws" in the States.
California system essentially goes thru an arbitrator although other options exist.

The Ford case I mentioned went to arbitration quickly after filing paperwork with Ford settling before it hardly started for a very minor but apparently unsolvable issue.
The Hyundai case never even got that far as the seriousness of the problem (engine sounding like it was self destructing). He got an offer to replace the engine immediately.
When my buddy declined they gave him a new upgraded car - working fine for the past year.

Seems like your case with Chrysler went along the same route, when you take firm but professional action they notice and move. Reading a few of your posts I would suspect you had your data and communications in order so the outcome of arbitration is seldom I'm doubt. I don't know how strong consumer protection laws are in CA but in California they are some of the strongest in the States.
One could argue they may be excessive at times but certainly provides a real path to resolution.

Hope your problems get repaired to your level of satisfaction.

 

[Janice Richards]

Would anyone know we can get this started in NY. If one more Lincoln rep tells me the goal is to repair this car one more time, I am going to the media. My car is in the shop once again 2 weeks, now I insisted on a engineer coming to the dealer. Can you imagine 45 days in the shop since we got it? The clock is ticking and all they want is there monthly payments and who cares about us?

 

[5.0 Candy REDCS]

ToyMaker....yeah I had my ducks in order....and every single attempt was duly covered by dealership work attempts (orders)....Im glad arbitration was there as a valid option....the fact I was being helped by the dealership owner told me the dealership itself was not about to sink with the manufacturer....good on them, YOUR product must carry a decent quality build, failure to stand behind your crap will result in legal proceedings....
The worst part is, once bitten, twice shy holds a lot of water....the integrity I had over the years with the DS owner is to this day, intact!....but no way, no how will I ever consider another car made by that brand....a truck I will consider because I had good experiences with their trucks tho.

 

[5.0 Candy REDCS]

Janice Richards.....Research is your best friend....google your state laws regarding automotive arbitration OR lemon laws.... you'll be surprised what you'll uncover!