[countryguy]

Today I went to the garden centre to get a bag of deer feed. I unhooked the cargo net and when the guy tossed the bag into the rear he hit the top hook that the cargo net latches onto....breaking it into several pieces (it is plastic). The guy realized what he had done and apologized several times but made no offer to pay for damages. I didn't think it could cost too much so I didn't force the issue but after driving away thought better of it and headed right over to the Ford dealer to find out how much it was going to cost to repair. Needless to say I was flabbergasted. The piece that was broken cannot be replaced on its own. It is housed inside a rectangular piece of plastic in the side panel but that piece cannot be ordered on its own either. Instead the entire side panel has to be replaced...at a cost of $700 just for that part!!! Plus the additional cost for labour. Absolutely ridiculous. What a racket Lincoln/Ford has going on. Anyway I called the Garden Centre and talked to the guy in charge as the owner is in Florida on holiday until March 21. He called the owner and then called me back. Nothing is going to happen now until the owner returns. I sure hope they are going to pay for the damage.

 

[2015 MSM]

I know that is ridiculous. Imagine the owner when he finds out, I am sure, like you, he will be flabbergasted. I was.

 

[ToyMaker]

This is when having an engineering buddy or hobbyist with a 3D printer comes to the rescue.

Parts can be printed in many basic colors made of ABS which while not as robust as an injection molded part sure beats the $700 robbery.
If you don't know anyone with such skills try Craig's List or visit a local hobby shop that sells the printers. They may know of an individual who would be willing to help.

 

[countryguy]

I got the written estimate from the dealer today....just over $1000 including parts, labour and tax! I might have to go on Judge Judy if the store refuses to pay.

 

[2015 MSM]

I got the written estimate from the dealer today....just over $1000 including parts, labour and tax! I might have to go on Judge Judy if the store refuses to pay.

I'd say now that once you get booked on Judge Judy; let us know so we can watch!~ the owner is going to fight, no offense, but I know I would, and it is not your fault it's just a ridiculous amount that the dealer quoted, a head scratcher I say..keep us posted!

 

[luxturbo]

Maybe try a junkyard for the part!

 

[dtd07]

this is all I could find on the cargo trim replacement/removal...looks like its a one piece unit.

 

[countryguy]

Yes that's the diagram I saw when the parts manager at the dealer was looking for the part.

 

[blankster]

After reading this I removed my cargo net and only plan to connect it when I really need it. Don't want the hooks to break.

 

[MKC4ME]

I've had a cargo net for my 2013 RAV4 and in almost four years have never used it. The only thing I could see using it for is to hold in beach balls, basketballs, etc. and they aren't on my cargo list. I doubt I will use the one on my MKC when it comes.

 

[countryguy]

I don't put anything in the cargo net...just use it to stop things from sliding into the hatch door as well as falling out when the hatch is loaded after a shopping trip to Costco

 

[countryguy]

Well I finally spoke to the store owner today. He offered to pay for half the cost because he thinks I should be half responsible! I told him no way. He claims that I should have folded the hook so that it couldn't be broken. I've been going to this place for over 10 years, approximately every week during the winter months to get deer feed and I've never had this problem before even though they always load the feed into the car. There was nothing in the back when the guy threw the bag in there so he had no reason to hit the side panel except for negligence. He said he would get back to me but it looks like I will have to go to small claims court. BTW, I contacted my insurance company and they will not cover the damage either.

 

[2015 MSM]

Well I finally spoke to the store owner today. He offered to pay for half the cost because he thinks I should be half responsible! I told him no way. He claims that I should have folded the hook so that it couldn't be broken. I've been going to this place for over 10 years, approximately every week during the winter months to get deer feed and I've never had this problem before even though they always load the feed into the car. There was nothing in the back when the guy threw the bag in there so he had no reason to hit the side panel except for negligence. He said he would get back to me but it looks like I will have to go to small claims court. BTW, I contacted my insurance company and they will not cover the damage either.

I definitely understand his position (as far as the expense), at the end of the day there is no way you can anticipate this would have happened. I feel his offer is fair (again, from his perspective) I see this going to court, keep us posted...

 

[countryguy]

I can understand that the owner would not be happy with the expense because it is ridiculously high nevertheless it was his employee that broke the hook and therefore he should cover the cost. I'm sure his store has insurance for this kind of thing as they are a garden centre and are always loading the purchases that customers make into their vehicles so this kind of thing must happen, albeit not frequently. I certainly had no part in breaking the hook as it was the carelessness of the employee when he threw the bag into the car.

 

[countryguy]

The store owner called me yesterday. He claims his insurance will not cover it and that his lawyer told him that he has zero liability. I don't know whether to believe that or not. He did state that because he already said he would pay half, he would still do that. I looked into filing in small claims court and it will cost me about $300 just to file. Now I don't know what to do...file a claim or accept the owner's offer.

 

[2015 MSM]

Wow. Sorry to hear that, sounds like a tough decision. Did you check a junk yard as was suggested? I think that might be the way to go. If you know a lawyer, I suggest you pick their brain, of course the guy will tell you that's what his lawyer said...he is working for the shop owner. Keep us posted..I am in the US, so unsure of Canadian law, but is there a sign absolving them from damage posted anywhere?

 

[bobandsherry]

I get that it's upsetting to have a part broken. It's upsetting also to hear how much it cost to repair. But before you go too far down a path with getting lawyers involved (they are the only ones who never lose) have you sat back and considered if you'll use the net hook? In all 4 of my last vehicles all had a net but I didn't use the net in any of them.

 

[countryguy]

I have never seen any sign at the store absolving them from damage but then I have never looked either. I did check the junk yards here and there were no MKCs. I am going to the Lincoln dealer on Wed. (about 2 hours from here) and I will see if maybe they know of a junk yard where there may be some MKCs.

I have always used the cargo net as it keeps stuff from banging into the hatch door while driving. Also the car is leased, so when I give the car back I am sure that Lincoln is going to charge me to have the part replaced.

 

[2015 MSM]

Keep us posted~ good hunting.

 

[LeeB]

Try this site: Car-Part.com--Used Auto Parts Market

When I looked for 2015 MKC parts, a salvage yard in Wisconsin came up indicating they have at least some parts for an MKC. I don't know the exact name of the part, so I couldn't do an exact search.

There's bound to be totaled MKC somewhere in the US or Canada, from which you can hopefully get the part.