Today I went to the garden centre to get a bag of deer feed. I unhooked the cargo net and when the guy tossed the bag into the rear he hit the top hook that the cargo net latches onto....breaking it into several pieces (it is plastic). The guy realized what he had done and apologized several times but made no offer to pay for damages. I didn't think it could cost too much so I didn't force the issue but after driving away thought better of it and headed right over to the Ford dealer to find out how much it was going to cost to repair. Needless to say I was flabbergasted. The piece that was broken cannot be replaced on its own. It is housed inside a rectangular piece of plastic in the side panel but that piece cannot be ordered on its own either. Instead the entire side panel has to be replaced...at a cost of $700 just for that part!!! Plus the additional cost for labour. Absolutely ridiculous. What a racket Lincoln/Ford has going on. Anyway I called the Garden Centre and talked to the guy in charge as the owner is in Florida on holiday until March 21. He called the owner and then called me back. Nothing is going to happen now until the owner returns. I sure hope they are going to pay for the damage.