Cracked Sunroof

21279 Views 31 Replies 19 Participants Last post by Barry, May 30, 2021

jjgator99

Discussion Starter · Nov 29, 2014

I just became the proud owner of a Lincoln MKC 2.0 Reserve in white a month ago. Yesterday I opened up the Sunroof & discovered the glass is splintered. Took it to the dealership & they said it was hit by a rock. I can see that happening to the windshield but not the sunroof. I haven't been behind any rock trucks or gone down any gravel roads. The dealership took pictures & sent them to Lincoln but they denied it was a defect in the glass. Has anyone heard of this happening? The service manager said he had not seen anything like this in his 35 years of working. Not sure what to do at this point. They said we need to go through our insurance company. I thought maybe it happened unloading off the boxcar. Any suggestions or input would be appreciated. Love the car! Really upset about replacing the roof. Cost is $1638. :

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AU MKC

· #2 · Nov 29, 2014

maybe a meterorite
seriously if it was a rock there should be an impact point visible somewhere.
Seems I remember hearing something about cracked roofs on Ford Flexes

Thrillceeker

· #3 · Nov 29, 2014

I had a similar issue with my Audi A8 L. Initially Audi also wanted to blame the crack on an impact, but after Audi sent out a regional technician with more experience, Audi concluded the crack was caused by a defect. Audi then replaced the unit at no charge, under warranty.

Hopefully Lincoln will live up to the level of service that I have grown accustomed to with Audi.

jjgator99

Discussion Starter · #4 · Nov 29, 2014

They took pictures and sent them to Lincoln, and Lincoln said it wasn't a factory defect but it was caused by an impact.

jjgator99

Discussion Starter · #5 · Nov 29, 2014

There is a ver tiny hole, smaller than a pinhead on the roof. Seems too tiny to be from a rock. Also, the way the crack is, it doesn't seem like it is from impact of a rock. How in the world can a rock bounce up like that & hit the roof so hard it causes a crack?

laurel

· #6 · Nov 29, 2014

Maybe you could go into one of those companies that specialize in replacing car windows etc. and get an expert opinion? Likely you would have to pay a fee, but it might be worthwhile doing that. They have seen it all and their opinion should count.

Campi

· #7 · Nov 30, 2014

Same thing happened to my MKC 2 months ago, also Lincoln said it was due to a "rock" and I had to pay out of pockef, similarly to your situation my out of pocket cost was ~1550, this may be something owners need to look out for.

kdawg

· #8 · Nov 30, 2014

jjgator99 or Campi, can you post pictures of the cracked sunroof here? And to clarify, is this the small sunroof, or the panoramic moonroof? Two users with a cracked sunroof seems alarming to me.

jjgator99

Discussion Starter · #9 · Dec 1, 2014 (Edited)

I will take pictures tomorrow & post them. It is the panoramic moonroof.

jjgator99

Discussion Starter · #10 · Dec 1, 2014

2

Cracked moon roof

jjgator99 said:
I will take pictures tomorrow & post them. It is the panoramic moonroof.

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jjgator99

Discussion Starter · #11 · Dec 1, 2014

2

Cracked moonroof

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goepfrich

· #12 · Dec 1, 2014

Maybe the glass was made by the Takata company.

kdawg

· #13 · Dec 2, 2014

That is really unfortunate. Was insurance any help at all? I would think it could be caused by body flex or stresses if you hit a pothole / uneven pavement at the right angle.

jjgator99

Discussion Starter · #14 · Dec 4, 2014

Took it to the Ford garage yesterday. They are an approved repair site ( the Lincoln dealership isn't ). They are going to replace the glass but it involves removing the headliner so it is a costly repair. Insurance will pay but the deductible is $500 so we are out $500 on our brand new car. The service manager said since its such a new model that maybe there hasn't been enough time to determine if the roof could be defective. Not enough cars have been identified with problems. I could get a refund for the $500 if they end up recalling them later

bsmith48

· #15 · Jan 31, 2015

Cracked sun roof Lincoln MKC

We have owned our Lincoln MKC less than two months and my wife noticed a crack in the sun roof. She is the only one who drives it. Looking at the crack it does not show a pattern as if hit by an object. She took it to the dealership and they told her that it was caused by impact. She stated that she would have remembered if something hit the roof that hard to crack it. Lincoln said they ran a "test" to determine that it was not a defect and was caused by impact. How dumb do they think people are. We will never buy another car from that dealership and most likely will not buy another Lincoln.

Reactions: 2

zerohertz

· #16 · Mar 3, 2015

Just noticed my sunroof is cracked too. WTF are they making these things out of? Going to the dealership to see what they are going to do about it tomorrow. I'm glad I'm not alone with this problem. Maybe if enough people complain there will be a recall regarding this. Hopefully the Sirius radio situation will be resolved also...

golferman44

· #17 · Mar 8, 2015

bsmith48 said:
We have owned our Lincoln MKC less than two months and my wife noticed a crack in the sun roof. She is the only one who drives it. Looking at the crack it does not show a pattern as if hit by an object. She took it to the dealership and they told her that it was caused by impact. She stated that she would have remembered if something hit the roof that hard to crack it. Lincoln said they ran a "test" to determine that it was not a defect and was caused by impact. How dumb do they think people are. We will never buy another car from that dealership and most likely will not buy another Lincoln.

We were die-hard Chrysler buyers until everyone started having transmission problems with their Caravans (and of course after they were out of warranty). Whe had (3) transmissions in ours - the original, one at 55K miles, and one at 77K miles. We swore we would never buy another Chrysler product ever again which is why we did not look at the Jeep Cherokee or any Mercedes before choosing the MKC.

I am EXTREMELY disappointed in Lincoln as I cannot believe that rocks are "falling from the sky" and causing the problem that (4) owners here are describing. If Lincoln is trying to re-establish their brand in the market, they'd better get on board and "man up" to the fact that this is a factory defect. Not standing behind your product will result in losing what might otherwise be life-long customers.

Although I wanted the panoramic roof, my wife who is the main driver of our MKC and tends to be on the more practical side than I, said that she would enjoy/use other options more. After deciding that she would go with the Select package, she chose one in platinum with the power liftgate and the climate package. But what's another $1700 (MSRP) for something that you plan to have for years? I could have pushed it, but now I'm glad that I didn't.

I sincerely hope that Lincoln takes responsibility for this problem.

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zerohertz

· #18 · Mar 12, 2015 (Edited)

2

Here are my pics. I went to a Lincoln dealership who "tested" it and said it was from impact. Called Lincoln warranty, they sent me to a Ford dealership and they "tested" it and also said impact. Lincoln warranty told me they would do me a favor and cover the costs with a $200 deductible...not pleased. One month of ownership and 1500 miles the sunroof cracks is a freaking defect! Here are my pictures and you can judge for yourself if it's from an impact... bullshit warranty... if my sunroof cracks again I will show Lincoln what an impact will look like...

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mayday0017

· #19 · Mar 12, 2015

For our own tracking it would be helpful if everyone would post the build date of their MKC so we can try to see if the trend follows a week of production or month or is just scattered all over the place....

Reactions: 2

golferman44

· #20 · Apr 14, 2015

Any updates on whether Lincoln has reversed their "caused by impact" assessment?

If you were one of the ones who had the problem, please post.

Thanks.

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