So, we have a 2015, that we've been really happy with, except maybe for the climate controlled seats. Which leads me to my question/rant. 3 week ago, we noticed that in addition to the seats not being very warm, the seat backs don't get very cool. I made an appointment (recalls etc).
Now, I dropped the car off on May 30th and even let them know about TSB 15-0027 for the seat heat which was 100% applicable to our year and build date. I get a call a week later telling me the car's done and went thru the run down of what was done. I ask about the climate seats and was told "Tech tested the "module" and they worked fine". After a few heated back and forths with the Service Writer asking him to have a tech sit in the **** car and "push the f*cking button" Does your seat get hot/cold? After a week of no call backs, I called the Service Manager who looked into the problem. I got a all back saying they were able to replicate the problem. I said "so did you order the parts for the TSB?" He said no, since the TSB is only for HEAT, they are deeming it "Not applicable".
Now, the car has been there 3 weeks, they still can't figure out what's wrong, yet haven't performed the TSB of a KNOWN fix for the seats...
This is confusing to me. Wouldn't you perform the TSB, then continue the diagnosis?
So, I guess the saving grace is I have a loaner...
Now, I dropped the car off on May 30th and even let them know about TSB 15-0027 for the seat heat which was 100% applicable to our year and build date. I get a call a week later telling me the car's done and went thru the run down of what was done. I ask about the climate seats and was told "Tech tested the "module" and they worked fine". After a few heated back and forths with the Service Writer asking him to have a tech sit in the **** car and "push the f*cking button" Does your seat get hot/cold? After a week of no call backs, I called the Service Manager who looked into the problem. I got a all back saying they were able to replicate the problem. I said "so did you order the parts for the TSB?" He said no, since the TSB is only for HEAT, they are deeming it "Not applicable".
Now, the car has been there 3 weeks, they still can't figure out what's wrong, yet haven't performed the TSB of a KNOWN fix for the seats...
This is confusing to me. Wouldn't you perform the TSB, then continue the diagnosis?
So, I guess the saving grace is I have a loaner...