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Discussion Starter #1
Hi All,


I've been lurking on this and the other MKC forum for 6 months now. Bought my MKC 2.3L Reserve fully loaded in November and took delivery first week of December. I've been trying to avoid having to make this post but at this point we are in a situation that is gravely concerning us.:frown I love my MKC and put SO MUCH time and research and effort into selecting and ultimately purchasing the car. I was looking at Mercedes, Audi, Infiniti, Lexus, and Land Rover but literally looked at and considered EVERY car from every manufacturer. After 6 months decided this was the car I wanted. First Lincoln after Cadillacs, BMWs, and Hondas so I admit I was skeptical on the $49K MSRP. Husband has a Escape Titanium for work and loved it, no problems. He's a Ford man (a lot of trucks at his business) so felt Lincoln would be OK so we bought the car from a Lincoln only dealer in the Northeast(NJ to be specific).


As everyone knows we had a usual winter with snow and road treatments. It common where we live to have roads that are treated with chemical on the more traveled main roads that are a higher speed limit. On the county "highways" or roads (we live "rural") they put down a sand/gravel mix for traction. I'm sure anyone living in the Northeast is familiar with this type of "gravel". These are roads with speed limits of mostly 35-40, with some short stretches up to 50 MPH.


The first week I had the car we had a snowstorm the second day. I drive my son back and forth to school everyday, plus have to make a trip at lunchtime to bring his lunch to school. Its approximately 8 miles on a county road that uses this sand gravel. Also during that first week the car was driven to the local supermarket, this trip is a short trip on the county highway out to a main highway that does not use the gravel on it. For the first two weeks of ownership my car only traveled on one other main road without gravel to a local ski resort. Those were the ONLY roads and places the car was driven on for minimally the first two weeks. The car never broke 50 MPH and since the weather roads weren't great I was always driving slowly/carefully, I have a young son in the car.


So for the first part of my post I am going to ask if any one you experienced anything like I am about to describe with their MKC. I am sorry for such a long post. The next post is going to describe my experience with the dealership I bought it from in hopes someone has advice before we have to put out $$ for a lawyer.


From the second time I drove the car the doors started filling up with the sand/ gravel/rocks. And not just small little ones. Pretty big ones. I do have pictures. Then those rocks are actually getting way up high in the door jambs (being blown up there while driving) and actually "dance" and make pinging sounds in the doors. I have video in which you can hear it. They stick inside the door jambs if its wet and if I don't carefully flush them out with water they will either stay and damage the paint or eventually fall down in the doors making more pinging sounds (so much for Mr Mcconaughey's quiet comtemplation huh?)


Next after two days of driving minimally on the slow speed road to my son's school I get out of my car and close the doors and hear this horrible rattle like something is going to fall off the bottom of my car, something is terribly "loose" My husband came home and looked and thought it was a metal shield that maybe was loose. Without getting into the dealer story (That will be next post) what was happening was every time I drove the car the rocks and gravel were getting "thrown" up on and under what was actually a fuel tank shield. The top of the shield was getting filled with rocks every drive on a road that had any rocks/gravel and was making the horrible rattling sound. They had to be manually removed by bringing my car into service and having them take off the shield, clean it off, then replace it again.


Has ANYONE out there (and I know we have Canadian drivers that must drive in similar conditions) had ANYTHING remotely like this with their MKC?


The next thing that occurred was after 4K miles (90% the roads I described, 10 % highway 55-65MPH) and four months of driving the car to a very finite number of places my wheels (upgraded too) are completed destroyed from rocks chips. ALL of the plastic on the bottom and wheel wells all the way up high is COMPLETELY destroyed like I've NEVER seen. I am absolutely astounded. We have all of the above mentioned cars, driving this area and worse for 10+ years. So many cars in my husbands business. We have NEVER seen anything like this. Nothing but a few of the usual expected chips and dings on some paint from logically the gravel that does get airborne that is totally expected and reasonable. The plastic on my car look like it was absolutely PUMMELLED by rocks. It make no sense at all with the driving I did. We have a 8 year old SRX that spent every weekend driving in the most horrible conditions up to Vermont every weekend in the winter for YEARS. I cannot find evidence of ANYTHING like what happened to my poor MKC in just a few months. I'm crushed. This cant be right.


Again, has ANYONE out there sustained damage to their plastic and wheels? Even minimally? How about rocks getting up on to metal on the bottom, anyone have rattling under their car when you close the doors? And lastly does anyone get rocks up into their door jambs that collect and make actual noise?


I appreciate any response and thanks for making it through such a long post. I am trying to give as much info/description as possible.
 

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We do not live in the type of conditions that you describe, but I would be so disappointed if my MKC sustained the type of damage that you describe in such a short period of time. Did you notice the damage as it was happening, getting worse and worse with the passage of time? I hope someone here who drive in similar conditions can give you the information you want.
 

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Discussion Starter #3
And just to clarify the road conditions more...when I say rocks and gravel on the road, it is not as such the roads are COMPLETELY covered. In fact by the time I go out and get to the roads to the school (my son starts much later than the other kids as he's in preschool) the roads already have fairly clean "tracks" from the previous drivers to school plus the buses...


It really is "normal" conditions for this area if you are not familiar. There are the "piles" of gravel that keep getting pushed to the side from cars driving but I am NEVER driving on that. In fact I've always made efforts to avoid the worst spots in the road. Its pretty easy to avoid (especially with my nice lane departure tech!)


Again there have been three cars we've owned that have traveled this and the other roads extensively under the exact same conditions with literally no damage. It just doesn't make sense to me. Really wondering if anyone else out there has had even minor instances like I describe. Ours is quite extensive. I just can't believe its the MKC design OR that the driving conditions are so bad. I'd have to keep my MKC in the garage 5 months out of the year! NO.
 

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Really puzzled by this one. I live in upstate New York; have 13,600 miles on my MKC (got it last August). Spent a lot of time this winter driving back and forth between Buffalo and Rochester; on the thruway, state roads, and local roads. We don't typically use the sand/gravel approach up here; it is salt mostly put on the roads in winter. But my MKC looks pretty much the same now as when it was delivered last August 19th. Something very strange is happening to your vehicle that I cannot explain. Why this is happening to your MKC, and not your other vehicles, is a real mystery. Please keep us updated on this as you progress further (sounds like legal action is in your future if something is rectified soon).
 

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So sorry to hear of your issues. I have 5k on my MKC and have had one stone in one of my rear door jams. I thought it strange, but now I am concerned after reading your story.

One question I have is what type of tires do you have on the MKC? I work for a tire company and am wondering if you have put winter tires on the car. Different tread patterns can effect how much they throw stones. I had aftermarket winter tires on my car, however I only had the one stone in my rear door and none anywhere else.
 

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Discussion Starter #6
Thanks for your responses guys. Only ONE stone? OMG. Let me show you guys some pictures later today. I will post in the gallery.

Yes, one of first thoughts was how tires are throwing rocks.... I have tires on it from dealer, I did not swap anything out. I brought that up to them. I have three rock related problems involving rocks getting where they shouldn't...and the damage to the plastic and wheels is still astounding to me. I might understand a few rocks in the door (while they worked on my car and I had a loaner) and I " tested" by draining over PILES of rocks (when I drive I avoid ANY debris like that). After two days I had only a few small pebbles in the back bottom corner door. If that was all my cat got I probably wouldn't notice or care. I have significantly more that collects.

And I forgot to add, when they swept most of rocks ( like they do in spring) the rocks got replaced by a " dirt sludge". Again when I get to a computer I will post pics so you can see.

Thanks again for your input.
 

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I posted some pictures in the gallery guys..have a look.


When I wash my car this afternoon I will get some examples of my plastic and wheels. Hard to get good pictures of. You actually have to feel it too. The plastic is completely ripped up/obliterated and peeling away practically. It was something that apparently happened slowly over driving and got worse and worse until it was noticeable. It almost seemed to pop up overnight. So confused. Any help would be greatly appreciated.


Will post dealer story later, Been trying to hold back in hopes they would help and be sincere but we've known since the beginning they aren't even though they are saying they will...will get to that later.


Right now I just really want to get some feedback from others owners. I can't be the ONLY one with an MKC that drives on a little gravel (on a paved road BTW, I'm not driving on a gravel road to clarify) and dirt! Even if it was the gravel what about the dirt you see in the pics I posted? Anyone have anything like that?


Again thanks..
 

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I looked at your gallery and I can't wait to hear what the dealer has said to you because what I see is DEFINITELY not normal. I looked inside, outside, and underneath our MKC and for the life of me, I can't figure out how that stuff is getting in there.

How far are you from your dealership? Have you suggested to them or have they suggested to you that you take it to them, have the car thoroughly cleaned, then take it out and drive the road and look at the results? If they won't do it, get someone to do it with you and document it all on video, in pictures, and in writing. I know that the roads are now not as bad as they were, but based on what I'm seeing, I would think that you would still be able to document the problem.

I loved the question on the Lincoln viewpoint survey when they asked us to rate Lincoln on earning our trust. How the **** can you answer a question like that when you've only had the car a very short time? I added an attachment telling them that it was way too early to rate them on that subject.
 

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Thanks golferman. My story with the dealer is pretty horrifying. I'm definitely going to post it. We are SO concerned...
 

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I didn't notice the damage(right away) ironically when the roads/rock problems were their worst. It almost seemed to show up overnight AFTER the rocks were generally cleared which at first confused me. So something that was gradual and once the plastic became somewhat chewed up it really escalated it and showed up which makes sense now.... I will get some pictures up hopefully later but it s hard to see how bad the damage is in pictures, if you run your hand along any of the plastic its just completely "stripped", raw, and rough like the plastic is being pummeled away...Can't think of how else to describe it really...
 

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I didn't notice the damage(right away) ironically when the roads/rock problems were their worst. It almost seemed to show up overnight AFTER the rocks were generally cleared which at first confused me. So something that was gradual and once the plastic became somewhat chewed up it really escalated it and showed up which makes sense now.... I will get some pictures up hopefully later but it s hard to see how bad the damage is in pictures, if you run your hand along any of the plastic its just completely "stripped", raw, and rough like the plastic is being pummeled away...Can't think of how else to describe it really...
It's a little late now, but do you have mud flaps? The problem sounds like more than mud flaps could handle; but they might help, if even just a little bit, especially if you have the plastics replaced. I don't have them; and even though I live in a mild climate, after hearing your story, I am certainly considering getting them.
 

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Golfer man I'm about an hour from the dealer. I have documented with multiple pictures and videos . I have been trying to get them to listen to me about the rocks in the doors and the problems I was having since the first weeks I owned the car they have literally been disregarding me and blowing me off. When I get to the dealer story I know everyone is going to have a lot to say.....

Now it's sinking in and I'm furious because perhaps if they didn't ignore me when I tried to get them to look at and address the problem five months ago the plastic and wheels on my car wouldn't be destroyed right now. And God only knows what else has been damaged or is it getting damaged on this car as a result of this unknown problem that only my MKC seems to have.
 

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They did suggest mud flaps (after too) but quite frankly I had no intention of using mud flaps ( nor ever have). I'm not trying to be overly difficult but there are issues with mudflaps and I know that it would directly affect me/ my MKC. Plus I just find them ugly and not fitting my MKC, personal I know....

First look at how low to the ground the MKC is and then think about the extensive damage I have there. It would have to be an extended mudflap almost to the ground to even try to deflect some of what seems to be getting thrown from those wheels and it will scrape (or worse yet potentially get ripped off) every time I exit my driveway. We have a steep, winding driveway that has a pretty good "dip" at the end. We own a motorhome that has flaps and a hitch and every time we have to pull it out of the bottom of my driveway the hitch and the mudflaps scrape terribly we cringe each time but it's not something that we're doing on a daily basis multiple times. There's no way that the mudflaps wouldn't scrape on my MKC and repeated scrapes can pull and loosen the seal and youre talking about screwing plastic into your metal on top of your paint. Plus you drilled holes opening up potential for rust. Too much risk for my vehicle I believe. And if it does loosen, it will allow rock sand and dirt up there ruining your paint, corroding your metal. I've seen what can happen.

My other issue with just throwing mud flaps on is I feel with all the problems I've had so far they just keep trying to "band-aid" things (like stuffing some foam pieces under my fuel shield) and they are not getting to the root problem. It went from one problem to 4. Who knows what's next. Applying quick fixes no other MKC needs does not make us comfortable.
 

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Okay, so no on the mud flaps.

Has the dealership charged you for any of the band-aids that they have applied?
 

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No. No charges. But.. Again I don't mean to keep all in suspense about what the dealer has said/done so far but it's another long post. Plus before I got into that I was hoping to get more responses from people in the north east area that own MKCs to see if they experienced anything that I described even in a minor capacity. I'm really just trying to research this myself (since dealer seems unwilling) because what has happened and what they're telling me plain and simple does not make sense and then the way they've been handling it has been very S-H-A-D-Y. We have grave concerns, they wrongly think it's going over our heads. I am hoping someone here will have good advice. Either way this has completely ruined my experience of a car I love. Congrats to everyone else that have just had minor problems, I loved this car but now everyday I see it I'm getting more and more disgusted over the experience we are having.
 

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To add one thing, to all reading... I did not want to post negative about Lincoln/MKC because I don't think at all that it's in MKC problem specifically. I think it's a problem with my particular car for sure. I'm heartbroken. I've been following the forums for five months now watching and waiting to see if anyone else ever commented on anything similar to my issue but what it looks like is you all just have the main ones of SIRIUS radio and the seats, IMO not a big deal at all. The recalls so far I wasn't concerned with. I think it's a good car. I unfortunately :-( got a bad one. It happens with just about any manufacturer but it's how they handle it is what makes either a dealership or a company respectable they need to stand by their product, admit when something has gone wrong, do everything they can to find out why and fix it for the customer. So far unfortunately that has not been our experience...
 

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If you haven't already done so, maybe it's time to contact Lincoln corporate.
 

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To add one thing, to all reading... I did not want to post negative about Lincoln/MKC because I don't think at all that it's in MKC problem specifically. I think it's a problem with my particular car for sure. I'm heartbroken. I've been following the forums for five months now watching and waiting to see if anyone else ever commented on anything similar to my issue but what it looks like is you all just have the main ones of SIRIUS radio and the seats, IMO not a big deal at all. The recalls so far I wasn't concerned with. I think it's a good car. I unfortunately :-( got a bad one. It happens with just about any manufacturer but it's how they handle it is what makes either a dealership or a company respectable they need to stand by their product, admit when something has gone wrong, do everything they can to find out why and fix it for the customer. So far unfortunately that has not been our experience...
Hello! I've been hanging back, watching your comments, trying to digest the issues with your particular MKC which, as you've said, really is a sweet vehicle. Even after having a pretty severe rear-end collision in January ($15,000 in repairs), I love the car. It repaired wonderfully1
I've gotten under my car, trying to assess what could possibly cause your problem and literally, the only thing I see that could allow the gravel that far up into the door jambs would be the dense foam seals that serve to keep the vehicle interior isolated from the outside air, temps, noise, etc. Surely the folks at Lincoln looked at the seals - or lack thereof - first? The tightness of the doors and the gap between panels is exceptional on these CUV's so again, that would be one of the first items I'd look at.
I can assure you that Lincoln doesn't want negative publicity with a first year vehicle but I've found that trying to resolve issues at the local level (dealership) isn't as effective as it is at the global level (Lincoln). I'd try to connect with an individual at Lincoln - and use diplomacy, kill them with kindness, and I believe you'll make headway.
Does anyone else on this forum have a suggestion as to who in particular these folks can call at Lincoln? How about suggestions on the problem??
I wish you well - and I'll be watching!
 

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Hello! I've been hanging back, watching your comments, trying to digest the issues with your particular MKC which, as you've said, really is a sweet vehicle. Even after having a pretty severe rear-end collision in January ($15,000 in repairs), I love the car. It repaired wonderfully1
I've gotten under my car, trying to assess what could possibly cause your problem and literally, the only thing I see that could allow the gravel that far up into the door jambs would be the dense foam seals that serve to keep the vehicle interior isolated from the outside air, temps, noise, etc. Surely the folks at Lincoln looked at the seals - or lack thereof - first? The tightness of the doors and the gap between panels is exceptional on these CUV's so again, that would be one of the first items I'd look at.
I can assure you that Lincoln doesn't want negative publicity with a first year vehicle but I've found that trying to resolve issues at the local level (dealership) isn't as effective as it is at the global level (Lincoln). I'd try to connect with an individual at Lincoln - and use diplomacy, kill them with kindness, and I believe you'll make headway.
Does anyone else on this forum have a suggestion as to who in particular these folks can call at Lincoln? How about suggestions on the problem??
I wish you well - and I'll be watching!
I agree. I have the number that I called to connect with Lincoln corporate regarding the Sirius radio issue. Maybe that would be a good place to start. The number is 1-888-214-2155.

I'd sure like to hear what the dealership has said. Have their fixes been random stabs in the dark or did they actually see something (or lack thereof) and try to apply a repair (that obviously failed)?
 
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