[GBB0131]

Got my 17 MKC almost a week ago and have been unable to "authorize" the modem to work with the mobile app. When I go to look at the ESN of the modem it's blank.. Did the dealer just forget to take it out of transit mode or turn it on?

Anyone else with this issue?

 

[Honeyjack]

I would contact dealer. Just checked mine in vehicle settings/onboard modem serial # and it's there.

It's also listed in "General" in "About SYNC"

I think you should be seeing it.

 

[GBB0131]

Thanks... I've been in touch with them and they are researching it. Just making sure that it should show...

 

[overdrive]

These new features on newer models should be activated by the dealer. Hope that works soon.

 

[GBB0131]

So they dealer is finally ordering (after a month) a new modem... back ordered till October... very irritating. You would have thought that lincoln would have made sure it worked before it left the factory.