I just checked at owner.lincoln.com and I have the same message from Lincoln.....field service action number 15N04.
My app gave me the same notice. I have never had a problem with mine so may push it off until my regular maintenance in April or May.Today, I tried to start my car thru the App again with no success. So, I started to mess more around with the App, and I found a message from Lincoln to schedule with a dealer a replacement of the modem with manufacturer part# 15N04. Has anyone gotten this as well?
I've checked my modem in the SYNC system, and I do have one of those "NE" modem.
Its probably VIN specific - I did not get a notice for my 2016. Based on your VIN and the build of your vehicle they know what modem you have.Sounds like this was a general message sent out to all MKC owners using the phone app...nice touch!
smart way to get an update out to the masses....going to see if my modem starts with NE as well.
Keep us posted, hopefully it's not the sort of thing where once it gets use to the vehicle and all 'dialed in' that it starts to show some or all of those issues againThe Tech folks called me right after I saw the notice. According to the Rep, the modem replacement is designed to fix the "Low Battery" message, issues with using the app for remote starting/locking/unlocking and the missing Oil Life indicator on the vehicle status page. Will be curious to see if all works out once the swap is made.
Hah! I tend to like to buy the first year models. 6 of the 7 vehicles I bought since 2005 have been first year models. 4 of those 6 were ordered before any were in the showroom. I ordered them after seeing them at the Atlanta car show. I typically get them fully loaded and I sort of like the debugging process of all the new tech. I kind of feel like someone has to be the guinea pig. I have an IT background, so testing and debugging is built into my mindset.I have to agree...if I had done more research and found this forum before buying the MKC, I'm not so sure that I would have purchased mine either. I know it is a first year model and they say never to buy it first year but the numerous problems with this car and the length of times to resolve seem to be excessive for this class of vehicle. Cars have just become too complicated with all the on board computers and and just like in the I.T. world (which is my profession) they don't always talk to each other successfully.