Lincoln MKC Forum banner

1 - 20 of 181 Posts

·
Registered
Joined
·
167 Posts
Discussion Starter #1 (Edited)
Today, I tried to start my car thru the App again with no success. So, I started to mess more around with the App, and I found a message from Lincoln to schedule with a dealer a replacement of the modem with manufacturer part# 15N04. Has anyone gotten this as well?
I've checked my modem in the SYNC system, and I do have one of those "NE" modem.
 

·
Registered
Joined
·
644 Posts
I just checked at owner.lincoln.com and I have the same message from Lincoln.....field service action number 15N04.
 

·
Registered
Joined
·
239 Posts
Seeing a notice on my app as well. Hopefully, this is the action the Ford In-Vehicle Tech team told me a few weeks ago was forthcoming. As I recall, they said they need to replace the older 2G modems in the affected vehicles with more updated models. The older modems are designated with an "NE" in the System Info on the center console MLT screen.
 

·
Registered
Joined
·
644 Posts
My modem is one of the affected ones as it starts with 'NE'. I hope the replacement resolves the problem.
 
  • Like
Reactions: 2015 MSM

·
Premium Member
Joined
·
163 Posts
Today, I tried to start my car thru the App again with no success. So, I started to mess more around with the App, and I found a message from Lincoln to schedule with a dealer a replacement of the modem with manufacturer part# 15N04. Has anyone gotten this as well?
I've checked my modem in the SYNC system, and I do have one of those "NE" modem.
My app gave me the same notice. I have never had a problem with mine so may push it off until my regular maintenance in April or May.
 

·
Registered
Joined
·
881 Posts
Sounds like this was a general message sent out to all MKC owners using the phone app...nice touch!
smart way to get an update out to the masses....going to see if my modem starts with NE as well.
 

·
Registered
Joined
·
644 Posts
I just called the Ford dealer and according to their information on this bulletin, the dealers are not going to get the TSB from Lincoln until Feb. 1. They told me to call about 10 days later because even though they are supposed to have the info on Feb. 1 they usually don't get it until about 10 days later.
 

·
Registered
Joined
·
881 Posts
Great info Country Guy....duly noted in my IPhone.... Notes, thanks
 

·
Registered
Joined
·
733 Posts
Sounds like this was a general message sent out to all MKC owners using the phone app...nice touch!
smart way to get an update out to the masses....going to see if my modem starts with NE as well.
Its probably VIN specific - I did not get a notice for my 2016. Based on your VIN and the build of your vehicle they know what modem you have.
 

·
Registered
Joined
·
239 Posts
The Tech folks called me right after I saw the notice. According to the Rep, the modem replacement is designed to fix the "Low Battery" message, issues with using the app for remote starting/locking/unlocking and the missing Oil Life indicator on the vehicle status page. Will be curious to see if all works out once the swap is made.
 

·
Registered
Joined
·
524 Posts
The Tech folks called me right after I saw the notice. According to the Rep, the modem replacement is designed to fix the "Low Battery" message, issues with using the app for remote starting/locking/unlocking and the missing Oil Life indicator on the vehicle status page. Will be curious to see if all works out once the swap is made.
Keep us posted, hopefully it's not the sort of thing where once it gets use to the vehicle and all 'dialed in' that it starts to show some or all of those issues again
 

·
Registered
Joined
·
644 Posts
I don't have the 'low battery' message on my app but I do have the missing Oil Life Indicator and the one time issue with the remote starting. I sure hope this new modem once installed will solve the problems.
 

·
Registered
Joined
·
123 Posts
Thanks to you all, I called my Lincoln dealer today about the modem issue and he was completely unaware. He said he would research and get back to me. One hour later got a call back saying that we would receive letters in early Feb and the parts would probably not arrive at the dealership until mid Feb. It's absolutely amazing how I learn about all the various TSB's, recalls, etc through this forum and NOT from Lincoln or my dealership. Now, if I had been on this forum BEFORE I bought the C...would I have still bought it? I kinda doubt it!
 

·
Registered
Joined
·
167 Posts
Discussion Starter #14
I understand your pain because I'm also going through this as well. But keep in mind that this is for the 2015 model, the 1st year production.

While we all don't like going back to the dealer for repairs, at least those TSBs are there to fix the flaws in our car.

I find this forum rather informative and helpful. At least, we know that something is objectively bad, and that we are looking for a definite solution from the manufacturer.
 

·
Registered
Joined
·
644 Posts
I have to agree...if I had done more research and found this forum before buying the MKC, I'm not so sure that I would have purchased mine either. I know it is a first year model and they say never to buy it first year but the numerous problems with this car and the length of times to resolve seem to be excessive for this class of vehicle. Cars have just become too complicated with all the on board computers and and just like in the I.T. world (which is my profession) they don't always talk to each other successfully.
 

·
Registered
Joined
·
167 Posts
Discussion Starter #16
I'm not in denial. But if you put it in that perspective, I would also agree. No one likes to buy defective products. :frown

I'm sure not happy about the current circumstances, but it's the attitude that counts. :grin

Deep inside, I'm more like this about it: :mad:

I guess it looks better to be like this: :grin
 

·
Registered
Joined
·
881 Posts
I said this before, when is enough...enough, sure I like my MKC, but it's just too electronically dependant for my personal liking. When do we realize these multitude of complex systems and sub systems will at one point or another, become a PITA....My first impressions when I first test drove it was...."This feels like I am driving a computer with wheels rather than a car with computers"...There are things within this ride I am personally not using...because I honestly do not have a need to use them I guess...I like the looks of the MKC, the power band, the driving dynamics, the interior, and a whole bunch of "Safety" features that make it a very able ride....
Things like auto open lift gate, great, but I would have been just as happy if it was basically a manual operation....massage seats? pass....sub systems within the seats...pass....phone app, pass...great to have, just not to everyone's "want list"....
Would I buy it again? probably....
 

·
Premium Member
Joined
·
163 Posts
I have to agree...if I had done more research and found this forum before buying the MKC, I'm not so sure that I would have purchased mine either. I know it is a first year model and they say never to buy it first year but the numerous problems with this car and the length of times to resolve seem to be excessive for this class of vehicle. Cars have just become too complicated with all the on board computers and and just like in the I.T. world (which is my profession) they don't always talk to each other successfully.
Hah! I tend to like to buy the first year models. 6 of the 7 vehicles I bought since 2005 have been first year models. 4 of those 6 were ordered before any were in the showroom. I ordered them after seeing them at the Atlanta car show. I typically get them fully loaded and I sort of like the debugging process of all the new tech. I kind of feel like someone has to be the guinea pig. I have an IT background, so testing and debugging is built into my mindset.

Probably goes back to being "deprived" in my childhood. My dad never wanting to get the "new technology". He typically ordered cars too - because the cars on the lot had too many options he did not want. I remember him saying that the automatic transmission was too prone to problems. We couldn't have an in-dash clock in the car because it would run slow (or quit) in the winter months when it was too cold. No power steering because the $2 knob on the steering wheel worked better. Definitely no factory air conditioning because the add-on units were much cheaper and much more reliable - yes, those **** aftermarket air conditioners that hung down under the dash. No white sidewall tires - too hard to keep clean on our gravel roads. Name an option and we probably did not have it! We did have a radio and cigarette lighter - I guess that technology reliability was up to his standards in the 60's! I can't even imagine of what he would think of all the tech available today.

FWIW, the worst of the 7 above was the only non-new year model 2010 Acura MDX. It was definitely the most expensive out of the bunch and that may have raised my expectations. Whatever the cause, I had a bad one, it has soured me on Acura forever.

On the MKC specifically. It seems like the safety issue items were addressed very quickly. The non-safety issue items not so much. Pretty much like the other first model year cars I have had.
 

·
Registered
Joined
·
733 Posts
You have to remember Lincoln (as well as other brands) are trying to attract a younger more tech savvy customer. Those young customers understand and tend to demand the technology. That said, I have the tech package (and I’m an old I.T. fart) and I tend to like the technology. I like the lane keeping assist, ride control and the auto-cruise. I have not used the auto-park since I seldom parallel park. You think cars a tech laden now wait 5 years. You are going to see more 9+ speed transmissions , more collision avoidance, A/C systems that run off of a electrically powered compressor, potentially computer controlled solenoids that open and close the valves, more self-driving capabilities etc… It’s only going to get worse or better depending (depending on your point of view. The problem is the people who have to repair/maintain these complex systems… They are not up to the challenge.
 

·
Registered
Joined
·
881 Posts
blankster....
it's that last sentence I am most concerned about; "The problem is the people who have to repair/maintain these complex systems… They are not up to the challenge."
Easy enough driving into a dealership and saying I'm having a problem with XXXXX system, telling them AND getting it repaired is a whole bag of nuts LOL.
I did check my modem; looks like I'm one of the guys that must have got the new updated modem from the factory, no NE...and confirmed by shop foreman: Onboard modem serial # ESN T587****.
The ONLY thing they will be changing is the antenna ...he checked some numbers on it....says mine carried some miscellaneous note : If model # antenna , serial # ******* is installed, reception issues MAY occur with Sirius equipped audio units....they will proceed with ordering the new antenna, painting the fin and then letting me know when it's ready for installation.
So far so good, Very happy with this dealer, a class act as far as I am concerned!
I was wondering, under "automatic System Updates" mine is turned to OFF....should it be in that OFF position? If it's set to OFF would that not stop auto updates from happening?....and would those updates be for Sirius? anyone know????
Thanks guys!
 
  • Like
Reactions: kmccart
1 - 20 of 181 Posts
Top