Just bought a 2017 Certified MKC Reserve. It lists the imbedded modem in the window sticker. I cannot get the Lincoln Way app to connect. If I go into the sync screen the modem number is blank. I called the dealer and spoke to their "tech guy" who told me that this modem is not used for that, they didn't start that until 2018. I don't think he is correct from what I am reading. Should I see a modem number and should I be able to connect with the app?