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Inoperative Remote Commands From MyFord/MyLincoln Mobile Phone Application – 2012-2017 Ford & Lincoln

http://ford.oemdtc.com/2635/inoperative-remote-commands-from-myfordmylincoln-mobile-phone-application-2012-2017-ford-lincoln



2012-2017 Multiple Vehicles – With SYNC And 3G Telematics Control Unit (TCU) – Inoperative Remote Commands From MyFord/MyLincoln Mobile Phone Application
Some 2012-2017 Focus Electric/2013-2017 C-MAX Energi/FusionEnergi/2015-2017 MKC/MKZ/2016-2017 MKX and 2017 Continental vehicles operating with a 3G TCU on or before 16-Jan-2017 may not respond to customers remote commands via MyLincoln/MyFord Mobile phone applications.


2G networks were decommissioned on 16-Jan-2017. If the 3G TCU was operating on a 2G network, it will not automatically attempt to reconnect to the replacement 3G network.
To correct, reset the TCU by removing its power fuse for 5 minutes.
If the concern is still present, follow normal diagnostics in Workshop Manual (WSM), Section 415-00.
Refer to PTS OASIS home page for TCU version identification
 
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