I really feel for the mechanics working on these complex rides...just because you're a class A mechanic does not make you knowledgeable on a completely new launch....and most of these issues from what I gather, are mostly electronically related....then this issue with your jammed gate, what are the chances this guy that worked on yours had any idea what he is doing on this new configuration?
Dealers try to convey to us customers their work force is up to date with the latest models....and that they are factory trained...well anyone that honestly believes that is welcome to bid on a piece of swamp land I'm trying to get rid of!
Just think about it for a min: these are guys working at resolving whatever issue your new ride is displaying....they are in there 9 to 5......how are they factory trained???? The other part of this equation is, they are supposed to get whatever it is repaired within a time slot, essentially being paid piece work....well try and work piece work when the ONLY help you have is off some manual online that TRIES to tell ya how to do it!!!! good luck with that!
I'm just taking a more realistic look at the industry, I don't think it's fair to blame a non repair on the poor soul that was assigned your particular repair ( not referring to the op) especially when it is a NEW model! just does not make much sense, does it....Lincoln and all other manufactures are selling high expectations that most dealership staff are factory trained,which they are NOT!
I'm just all bummed out hearing all these horror stories....where does one turn?
desgnr,I think the prudent thing to do is simply say to the shop foreman....that the gate was not repaired,I would hand the wrench to the mechanic personally when you take your ride back in....and I would certainly mention to customer service the interior of your ride was not cleaned after a service, that way hopefully the mechanic does not get chastised and potentially fired....at least that's how I would handle this.....making waves sometimes becomes more counter productive!