[desgnr]

Went to have the sliding door replaced in the console.
After waiting 2 hours it still is jammed.
Dealer said he has to order another one.
Mechanic left a wrench on my floor.
Car not washed.

I am not a happy camper.

 

[GblancRetiree]

Did you return the wrench? I would not be happy.

 

[golferman44]

That's not good.

I can't see how ordering another one is going to make a difference. Hmmm.....

 

[desgnr]

No i am not happy,but have no other choice.
I did leave a voice message for the Owner of the dealership,but he never returned my call( Like i thought he would )
They only know you before the sale.Then they wonder why you don't come back to buy another car there.

Do you guys think i should call Lincoln & complain ?

 

[golferman44]

No i am not happy,but have no other choice.
I did leave a voice message for the Owner of the dealership,but he never returned my call( Like i thought he would )
They only know you before the sale.Then they wonder why you don't come back to buy another car there.

Do you guys think i should call Lincoln & complain ?

I started thinking about it and it could be that the mechanic/tech trying to repair it may not have known what they was doing and accidentally broke the replacement. The fact that your car was returned without cleaning it and with a wrench left inside is a bit telling. I'd definitely call the dealership's service manager and let him know.

If you have lost confidence in your dealership, you might consider going to a different dealership for the repair. Fortunately, we have a large Ford dealership that is not as far away as the Ford/Lincoln dealership where we purchased our MKC. We called them to see if they would/could handle our service needs and they said they'd be more than happy to. When the Sirius radio fix comes in, that is where we plan to take it for the repair.

 

[desgnr]

How can they fix it if they never did it before ?
I worry that they do not know how to remove the parts without breaking something.

 

[5.0 Candy REDCS]

I really feel for the mechanics working on these complex rides...just because you're a class A mechanic does not make you knowledgeable on a completely new launch....and most of these issues from what I gather, are mostly electronically related....then this issue with your jammed gate, what are the chances this guy that worked on yours had any idea what he is doing on this new configuration?
Dealers try to convey to us customers their work force is up to date with the latest models....and that they are factory trained...well anyone that honestly believes that is welcome to bid on a piece of swamp land I'm trying to get rid of!
Just think about it for a min: these are guys working at resolving whatever issue your new ride is displaying....they are in there 9 to 5......how are they factory trained???? The other part of this equation is, they are supposed to get whatever it is repaired within a time slot, essentially being paid piece work....well try and work piece work when the ONLY help you have is off some manual online that TRIES to tell ya how to do it!!!! good luck with that!
I'm just taking a more realistic look at the industry, I don't think it's fair to blame a non repair on the poor soul that was assigned your particular repair ( not referring to the op) especially when it is a NEW model! just does not make much sense, does it....Lincoln and all other manufactures are selling high expectations that most dealership staff are factory trained,which they are NOT!
I'm just all bummed out hearing all these horror stories....where does one turn?

desgnr,I think the prudent thing to do is simply say to the shop foreman....that the gate was not repaired,I would hand the wrench to the mechanic personally when you take your ride back in....and I would certainly mention to customer service the interior of your ride was not cleaned after a service, that way hopefully the mechanic does not get chastised and potentially fired....at least that's how I would handle this.....making waves sometimes becomes more counter productive!