[LnkisaPOS]

Since next week will be my wife's one year anniversary of broken remote access/modem/app access I figured I would ask again...


Anyone having problems at all with their app, remote access, modem, authorization, functionality?

Would appreciate feedback particularly from the dude that did have the problem a little while back. Is it all fixed now? What was problem, what did they say?

She has no dealer and no communication from anyone at Lincoln on any type of fix so she's not even sure how's she's supposed to know if and when a fix DOES come out.

They gave her some indefinite time frame and claimed other people have a problem too but she has yet to verify anyone else has a problem. And we know if no one else has the problem it's pretty much not getting fixed....sigh

Anyone? Any input/help? Thnx

 

[2015 MSM]

I have no issue with the upgraded modem.

 

[Bruce]

Since next week will be my wife's one year anniversary of broken remote access/modem/app access I figured I would ask again...


Anyone having problems at all with their app, remote access, modem, authorization, functionality?

Would appreciate feedback particularly from the dude that did have the problem a little while back. Is it all fixed now? What was problem, what did they say?

She has no dealer and no communication from anyone at Lincoln on any type of fix so she's not even sure how's she's supposed to know if and when a fix DOES come out.

They gave her some indefinite time frame and claimed other people have a problem too but she has yet to verify anyone else has a problem. And we know if no one else has the problem it's pretty much not getting fixed....sigh

Anyone? Any input/help? Thnx

Hello Lnk. First, please accept my apology for my past rant. I am here to help you. Just yesterday I had my second "new" modem installed - yes, I told everyone that my original replacement modem was working fine and I was wrong. In fact, it deteriorated and eventually was useless although certain lesser, useless functions were still there. Like you, I felt that I had paid for these functions and wanted them. I called Lincoln Concierge at 888-214-2591 and let them know my situation - and demanded compensation for the 9 months the app was unavailable to me. Ironically and mysteriously, my dealer called the same afternoon letting me know the new modem was in - after 6 weeks. I had it replaced yesterday and won't know if it works until after the 24 hour period for "Authoriztion". I'll let you know if it works. For the first time ever, the "Authorization" message appeared in the car letting me know that within 24 hours, everything will start working (right!). I realize this doesn't address how to specifically help you and your wife but call the above number unless you've already done so BUT, let them know you expect to be compensated for the loss you've endured - and continue to endure. Have them extend your warranty a year, pay a month's lease or payment, a cash payment etc. - that's what I have demanded. They are calling me back on Friday to make sure the modem works and to let me know how they will compensate me. They are oblivious as to why there are ongoing problems both with the modem function as well as availability issues. They apologized 9 times in the conversation - something they beat to death! Hopefully this will help you. Make a reasonable demand and stand firm. Good luck and again, sorry!

 

[LnkisaPOS]

Thank you so much for your response. We haven't known what to do next essentially. They refused to replace my wife's modem actually. She asked them to do that a few times but they said no. Two different dealers. They just keep telling her to take it back for "diagnostics" but then she brings it and they have no diagnosis . Replacing the modem again was the only
logical solution in our eyes but they said no :-( so guess we're stuck.

I wonder if it's the same problem or not, maybe why ? She said she was told wait until end of summer for some new software rewrite (have been hearing that since last summer) so who really knows. We sure don't LOL

thanks again for the responses. Guess we're still waiting for a fix...keep you posted if we get any more info.

 

[LnkisaPOS]

Hello Lnk. First, please accept my apology for my past rant. I am here to help you. Just yesterday I had my second "new" modem installed - yes, I told everyone that my original replacement modem was working fine and I was wrong. In fact, it deteriorated and eventually was useless although certain lesser, useless functions were still there. Like you, I felt that I had paid for these functions and wanted them. I called Lincoln Concierge at 888-214-2591 and let them know my situation - and demanded compensation for the 9 months the app was unavailable to me. Ironically and mysteriously, my dealer called the same afternoon letting me know the new modem was in - after 6 weeks. I had it replaced yesterday and won't know if it works until after the 24 hour period for "Authoriztion". I'll let you know if it works. For the first time ever, the "Authorization" message appeared in the car letting me know that within 24 hours, everything will start working (right!). I realize this doesn't address how to specifically help you and your wife but call the above number unless you've already done so BUT, let them know you expect to be compensated for the loss you've endured - and continue to endure. Have them extend your warranty a year, pay a month's lease or payment, a cash payment etc. - that's what I have demanded. They are calling me back on Friday to make sure the modem works and to let me know how they will compensate me. They are oblivious as to why there are ongoing problems both with the modem function as well as availability issues. They apologized 9 times in the conversation - something they beat to death! Hopefully this will help you. Make a reasonable demand and stand firm. Good luck and again, sorry!

Thanks but my wife already called and have been "demanding" for a year. No compensation for loss of use, no compensation for all the trips to dealers across three states (NY, NJ, and PA), no gas, nothing for all her time - NADA ZIP - they do not care. I think I've posted about that before. My wife's treated like a POS...not like a luxury client.

Quite frankly we don't want an extended warranty on a defective car, an extended warranty wont help with all my wife's problems. An extended warranty isn't going to stop the damage that occurs to her wheels, plastic molding, and paint with each drive that makes her luxury car worthless, unlike any of your MKC's...

Full story coming soon guys, my wife is almost there...

 

[countryguy]

Good luck getting any kind of compensation out of Lincoln! I sure have not been successful. I have my own rant which I will start in another thread.

 

[Bruce]

Thanks but my wife already called and have been "demanding" for a year. No compensation for loss of use, no compensation for all the trips to dealers across three states (NY, NJ, and PA), no gas, nothing for all her time - NADA ZIP - they do not care. I think I've posted about that before. My wife's treated like a POS...not like a luxury client.

Quite frankly we don't want an extended warranty on a defective car, an extended warranty wont help with all my wife's problems. An extended warranty isn't going to stop the damage that occurs to her wheels, plastic molding, and paint with each drive that makes her luxury car worthless, unlike any of your MKC's...

Full story coming soon guys, my wife is almost there...

Hey Lnk, My latest modem started working today at exactly the 24 hour mark. By now it's anticlimactic considering all the trouble I've been through. As you know, Lincoln as stolen your joy of having a new luxury vehicle. I realize that you have made multiple attempts to right the wrong but again, stand firm and if you must, file a "lemon law" claim if your state has such a provision. Nobody should have to be tormented with the purchase of ANY new car regardless of the brand and price! Good luck!

 

[overdrive]

Too bad to hear about the issue and hassles going back and forth all this time.

 

[LnkisaPOS]

Hey Lnk, My latest modem started working today at exactly the 24 hour mark. By now it's anticlimactic considering all the trouble I've been through. As you know, Lincoln as stolen your joy of having a new luxury vehicle. I realize that you have made multiple attempts to right the wrong but again, stand firm and if you must, file a "lemon law" claim if your state has such a provision. Nobody should have to be tormented with the purchase of ANY new car regardless of the brand and price! Good luck!

Good for you finally. Now I'm really frustrated. When they replaced the modem the first time it worked for my wife for the first time in 9 months. Then the dealership hosed it then refused to fix it. My wife begged the dealers and Lincoln to send another modem to a ford dealership she could go to in 15 minutes as opposed to the hour plus drives Lincoln has been sending her on to "get a diagnosis" Response "no", no explanation. They refuse to replace her modem even though that was the ONLY thing that fixed it before. Just totally harassing her IMO. Purposely causing her more distress and they know this. Put her in a position that NO dealer wants to even be involved with her case and the car. She has no where to go if something really happens to the car let alone her maintenance. Yup, Lincoln pledge my you know what...Great company

 

[LnkisaPOS]

Hey Lnk, My latest modem started working today at exactly the 24 hour mark. By now it's anticlimactic considering all the trouble I've been through. As you know, Lincoln as stolen your joy of having a new luxury vehicle. I realize that you have made multiple attempts to right the wrong but again, stand firm and if you must, file a "lemon law" claim if your state has such a provision. Nobody should have to be tormented with the purchase of ANY new car regardless of the brand and price! Good luck!

Thanks again for the info. Good for you finally. Now I'm really frustrated. When they replaced the modem the first time it worked for my wife for the first time in 9 months. Then the dealership hosed it then refused to fix it. My wife begged the dealers and Lincoln to send another modem to a ford dealership she could go to in 15 minutes as opposed to the hour plus drives Lincoln has been sending her on to "get a diagnosis" Response "no", no explanation. They refuse to replace her modem even though that was the ONLY thing that fixed it before. Just totally harassing her IMO. Purposely causing her more distress and they know this. Put her in a position that NO dealer wants to even be involved with her case and the car. She has no where to go if something really happens to the car let alone her maintenance. Yup, Lincoln pledge my you know what...Great company

 

[LnkisaPOS]

Whoops sorry trying to edit it looks like I posted twice...
Sorry, can moderator maybe delete first one? Thanks.

 

[Honeyjack]

Lemon law??