Just purchased a MKC and within days the I had denim transfer to my light coloured Leather seats.
The dealer agreed to clean but within days of cleaning denim transfer again. Now Lincoln is sending out cleaning kits !!! they would like me to clean their problem.
Looks like the leather was not tanned / scotchgard treated properly through the tanning process.
My denim was 3 years old and washed over 60 times. Happened on passenger side also.
This has not happened on light coloured leather furniture.
Customer service at lincoln, agreed dealer will clean the car for me during the warranty time , but take 80 minutes out of my day , also said they would compensate with a $125.00 gas card. I have never heard such a run around due to poorly manufactured leather seating. Maybe Matthew needs to do a new commercial showing the denim transfer. My car is same as in the ad.
The BUCK stops at Customer service so the manager told me , as the offer for $125.00 was withdrawn, and no open door policy , as they would not let me talk or email Kumar Calhotra or Mark Fields , Mark Fields pushed to keep the Lincoln name, and customer service does not care or support the Brand!!!
Very, very disappointed, as the last Ford I purchased was a 1972 Ford Cortina GT( long gone of course) that is a long time between Ford purchases..
The dealer agreed to clean but within days of cleaning denim transfer again. Now Lincoln is sending out cleaning kits !!! they would like me to clean their problem.
Looks like the leather was not tanned / scotchgard treated properly through the tanning process.
My denim was 3 years old and washed over 60 times. Happened on passenger side also.
This has not happened on light coloured leather furniture.
Customer service at lincoln, agreed dealer will clean the car for me during the warranty time , but take 80 minutes out of my day , also said they would compensate with a $125.00 gas card. I have never heard such a run around due to poorly manufactured leather seating. Maybe Matthew needs to do a new commercial showing the denim transfer. My car is same as in the ad.
The BUCK stops at Customer service so the manager told me , as the offer for $125.00 was withdrawn, and no open door policy , as they would not let me talk or email Kumar Calhotra or Mark Fields , Mark Fields pushed to keep the Lincoln name, and customer service does not care or support the Brand!!!
Very, very disappointed, as the last Ford I purchased was a 1972 Ford Cortina GT( long gone of course) that is a long time between Ford purchases..