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The end of the year is approaching and that gives good reason to take stock of how Lincoln is doing during this period of renewal, how the MKC is doing as a part of the Lincoln brand and what we can expect from the brand in 2016.

11 months through the year Lincoln has seen its sales increase by 6.6% when compared to the same point last year. This puts the brand in a position to sell over 100,000 vehicles next year. That would mark the first time the company has achieved that feat since 2008.

The Lincoln MKC has been an important part of that sales success. Priced at $34,185, it is the cheapest model in the lineup. That more attainable option has allowed Lincoln to decrease the average age of its customers from 67 to 58. The model has seen more than twice as many sales this year when compared to last with a total of 22,024 units sold so far this year.

Though the MKC debuted with a significant design flaw, shift and start/stop buttons placed beside radio controls, that recall has been the only bump in the road really. Small fuel pump and wind shield bubbling issues also warranted recalls, but those affected a small number of vehicles.

The original centre console design.

The Lincoln lineup will expand in 2016 with the addition of three new models. One of those is the Continental full-size sedan, and while the other two have not been announced, speculation would point towards a mid-size crossover (called the Aviator?) and a small sedan to fight the 3-Series. The Continental has also debuted a new grille for the brand. It appears that all vehicles will transition to this new grille style, though the currently sold MKC and MKX still are sporting the split-wing grille.

The emphasis on the Continental is likely a decision that has been made along with the plan to construct many dealerships in China next year -- one every ten days by some accounts. The Chinese have a preference for those large luxury sedans.

So the MKC has continued to gain in popularity and attract younger buyers to Lincoln. it will be joined by a larger SUV next year but will continue to sport the split-wing grille until it undertakes a facelift or redesign. A large sedan and an expansion in China complete a picture of what to expect from Lincoln next year.
 

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Gee, some better reliability and consistency in the C along with a much better service experience, and the elimination of combo Ford/Lincoln dealerships would be most helpful. If you own a 2015 C, do you really care about what they are doing in China? I'd rather see them spend their resources and get their act together in the US. Oh, and I must comment about the "only bump in the road" was the location of the gear shift buttons. They should ask some of the forum members if that was the only bump in the road they experienced.


The problem with articles that are written by auto magazines and the like, is that they have test drive the car for a day, or a couple days or maybe a week, and that just doesn't cut it, does it Moretti?
 

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Have to agree with you DK4500. Based on what I have read here there have been a lot more bumps in the road than just the location of the start/stop button. I love my MKC but if I had come across this forum and read all the problems that owners have encountered before I bought it...I'm not so sure that I would have the MKC now. Prior to the MKC I have owned 3 Toyotas and a Lexus and never had a problem with any of them. And I had excellent service at the dealership. A few have said that they have had much better experience dealing with a Lincoln only dealership rather than a Ford/Lincoln dealership. I just did a quick search and did not find any Lincoln only dealerships in this area. Even in a city the size of Toronto.....there are not any Lincoln only dealerships.
 

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I wouldn't exactly call the MKC cheap either. Here in Canada, the base price starts at $39,000 but with all the options mine ended up at $55,000 plus tax.
 

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I've been saying for a little while that once all the mkcs get sold and out there we will really start to see the real world problems. And they are definitely getting sold because I see them ALL the time now. I'm no longer "exclusive" here. Out last weekend in northern NJ and a Christmas place in NY I saw 2 mkcs in one parking lot. If I'd have driven we would have had three in one place! Three not at a dealership LOL.

Well if you read my app thread the app update that Lincoln said would fix my problem that came out yesterday did NOT take my error away. It will take a few days to test the remote access as that seems to die randomly, sometimes working for a few days, sometimes working only an hour. But based on what is happening (my Lincoln mobile is deactivating itself for some unknown reason) I'm not guessing this app update had anything to do with that. Now what?

The update did finally fix my screen so I can see everything though. And hey they put the name greeting back in the home screen, now it greets me by name and time of day again. Try and focus on the positive LOL.
 

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It seems that the majority of the people on this type of site are the ones with problems. Out of the thousands of vehicles sold this is miniscule. I have been very satisfied with my Taurus, Grand Marquis, Marauder, Flex, MKC. Have I been lucky or are they just making excellent vehicles ?
 

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It seems that the majority of the people on this type of site are the ones with problems. Out of the thousands of vehicles sold this is miniscule. I have been very satisfied with my Taurus, Grand Marquis, Marauder, Flex, MKC. Have I been lucky or are they just making excellent vehicles ?
Think it is partly luck or bad luck. If you read the other thread commenting about Eagle(jeep) cars I owned one trouble free for 275K, 9 years. Another person 34 trips to the dealer in 3 years! Can happen to anyone, any car...guess it's just my turn :frown

I've been extremely lucky too I guess as this is the first car I'm getting hammered on in 6 brand new car purchases. I joined this forum because I was desperate to get answers to the very unique problems I've been having. Even if my problems were solved and I got my answers I would still continue to participate. Not EVERYONE on here is having problems thank goodness but it's a great resource to get answers and an idea on if you are alone in your issues.
 

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Mmoretti, based on the screen image with the time out message it seems like your MKC is not being able to get a signal from the smart phone. Where is the car parked when you are having the problems with the auto start? in a garage? what kind of surroundings? Have you tried using the auto start with the car parked outside or at a different location? The car not getting a signal is just like when your cell phone can't get a signal.
 

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Yes, based on my conversations with Ford's In-Vehicle Tech team, remember that the app and modem are only as good as the cellular signal you're getting. I had a different carrier earlier this year and couldn't get the app to start the car, lock or unlock it from inside my house (not to mention just using my phone from inside the house for other reasons...). I switched carriers and the signal in my house is much better now. However, it also depends on where the car is parked which is receiving the signal. I can literally move my car to different positions on my street and sometimes the app functions will work and sometimes not - this is due to cellular signal strength variance where the car is parked. For instance, I also can't get the app to work remotely if I've parked in an underground parking structure because the car's modem cell reception is weak there even if the signal is good where I'm standing and trying to send the command. And the number of bars on your phone really means nothing...

Yes, these cars have had some infancy issues, but bear in mind the tech loaded into these cars compared to cars from the 90's (although I had a couple 80's Chryslers which were rebranded Mitsubishis and they had a lot for their day). Also, remember that some issues like the placement of the start/stop button were not a functional defect or malfunction - that was a manufactured paranoia on some peoples' parts that Ford's lawyers elected to take the path of least resistance to address. Several of us had absolutely no problem with the original design. I actually preferred the button on the bottom of the gear selector and thought it the height of silliness that they made me change it.
 

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thanks guys but it's not the issue. I have been working with Lincoln engineers and Lincoln tech since the summer on this. i had a 15 year career in high level tech and security before I "retired" to be home with my son. Keep trying to tell them I don't think it's the app. Intervention with the car "fixes" it. It's not a signal thing, I used this system all last winter with only one failure from a mountaintop while skiing where I clearly had no signal. I'm standing right next to the car with my phone when it fails. My phone can have 5 bars and it still fails. What fixes it is starting the engine (which negates my whole "remote" feature LOL) and "reactivating" my Lincoln mobile IN the car again if my car has 1 bar or 5. When my system goes into shut down mode (meaning my schedule fails and I cannot access the car remotely i.e. Timeouts) and I get in my car and start it I get a message on my sync screen notifying me that "my Lincoln mobile is NOW active in the car" as if it was inactive- and when the system is working I do not get that message -because my Lincoln mobile has not been inactivated. My app functions fine.

Ive spent weeks and hours troubleshooting every angle with Lincoln and also know how the system works. The app does not connect to your car/modem. It connects to lincolns "cloud" ( servers/computers out in the Internet) through your cell phone service. The cars modem connects to Lincoln through the cloud. That's why you have the slight delay when you send a command. It goes to Lincoln first. Your scheduled starts are also stored there. Lincoln sees when we remote start or send commands that are successful. They can track our travels and pinpoint when we go out of service area (loss of signal from your cell phone - they know the part of the road that I drive my son to school and lose service for about 1/4 mile - I was quite surprised they knew this because they are definitely right - I drop calls there everytime) this is all done through my Lincoln mobile being active/connected in the car. When I troubleshoot with Lincoln they tell me they can see that my commands work (they are assuming the only commands I am sending are those they can see and work). What they can't see right now is when it doesn't work. Like when my car goes into this shutdown mode and my scheduled starts stop working and my manual remote commands fail/timeout. You know why? Because my Lincoln mobile or the modem in the car becomes inactive and it no longer communicates with Lincoln through the cloud. So that's why they don't see the failures. I don't understand why they don't see this. They have attempted to replace my TCU module, then attempted a reprogram of it to no avail. They have kept pointing to the app and telling me the next update will fix it. I've been through three updates now, no change.

What they can't seem to figure out is the WHY. Why is it going into inactive mode thus not allowing me to use remote features at random times? Sometimes it works for days, sometimes it shuts down within hours of being used. According to Lincoln our remote access goes into a "sleep or hibernation" mode after 14 days without you physically accessing the car with the fob. Protection if you are away and never drive the car after the remote starts for so long. It will also disable your scheduled starts too after 14 days. But that's what was happening with my car too. The scheduled starts were disabling themselves in a week or less. I know when you look up reasons for some of the things happening it points to a low battery condition. WELL , my app keeps reporting and throwing low battery warnings. They replaced my battery and insist nothing wrong there. Well, could it be because the app is "erroneously" reporting or seeing the battery as low that it, meaning the app itself, is deciding to shut down the remote services to further protect the battery voltage? But isn't it curious that starting the car and running the engine "fixes" it , albeit temporarily, because perhaps the battery is getting a boost of charge? No intervention with the app but intervention with the car by starting the engine even briefly "fixes" it?

Pretty annoying. Going shopping for less than two hours today I tried to start the car from inside (full cell phone service) and the remote system was already shut down. Today was first cold day we've had too literally since last winter, we've had unseasonably warm weather here. As I write a few hours after getting home and being able to access the car it is now dead again.
 

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Wow. Visitors to this site would think we are all killing batteries with a buggy remote app and the car is horrible. mmoretti, I really hope they get your concerns answered quickly. I will admit I have used the app in current and prior releases without issues, but not as frequently as you seem to.
 

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Wow. Visitors to this site would think we are all killing batteries with a buggy remote app and the car is horrible. mmoretti, I really hope they get your concerns answered quickly. I will admit I have used the app in current and prior releases without issues, but not as frequently as you seem to.
Ha, that's kind of what the dealer said. "Well we don't have anyone that uses it like you". Are you serious? Didn't I spend the $6995 as an option to USE it LOL. It was a major tipping point to buying this car over many others -no one had this feature.

Use it a lot, here's how it was used last year. I had it scheduled to start mon- fri in the morning - exactly how you should use it. To warm up your car before work/school. Then for skiing. About 4-5 days a week I send a remote start from our last chair lift. In between, some paranoid "I forgot to lock the car" commands. Also some random remote starts like I describe when shopping or other particular circumstances. I would hardly consider it excessive. Is it only supposed to work "some of the time" .. How about I pay Lincoln "some of the money". Sorry I'm getting impatient.

And no apparently we are all not killing batteries with a buggy app, just me :).
 

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mmoretti:
Hi:
How did you get the greeting with your name & time on the Welcome screen ?
The new app update. If you recall the first version of the app greeted us that way ("good evening ______"). Then they took it away with the new version. It's back now, a nicer touch to greet you by name.
 

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It seems that the majority of the people on this type of site are the ones with problems. Out of the thousands of vehicles sold this is miniscule. I have been very satisfied with my Taurus, Grand Marquis, Marauder, Flex, MKC. Have I been lucky or are they just making excellent vehicles ?
Forums encourage a negative sense of security. Think about a mainstream luxury vehicle like the MKC. Some of us on here are the exception as I joined to keep up to date with news, TSB's and to see everyone's color combinations and such, but most people who buy a Lincoln aren't going to bother joining a forum to fart around like me. They join when they're having problems to make others aware and/or find a fix. I've had mine for a year and 23k miles and it's been back for a couple of oil changes, a heated seat TSB and a rattle in the back cargo area. Otherwise I have no complaints other than some factory panel gap inconsistencies. Is my mostly trouble-free experience an anomaly? Probably on this forum, but in the real world I bet plenty of people have the same experience as I do.
 

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Critiques are foremost perceived as being negative. However, when someone spends the time to pinpoint the bad things, that person is very interested to change them to be good. Otherwise, why waste the efforts? Without (bad) feedback, there can be no improvement.
 

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Everybody has their hot button issues. Some are real, some are perceived, some are based on expectations. In addition to a 2015 MKC, I have a 2013 MKZh. I was just reading in the MKZ forum about the 2017 MKZ changes - and several people chimed in that there was finally going to be a real armrest (console). I've had my MKZh for 3 years and never noticed there was no real console armrest.

One of my hot button MKC issues was the placement of the stop/start and I complained long and hard to Lincoln - salesman, sales manager, dealership owner, concierge, etc. My issue was not about accidentally hitting it, my issue was that it was opposite to the MKZh. The MKZh had the Stop/Start at the top and Drive toward the bottom. Because I had the MKZ first for a couple years, I was constantly turning the MKC off thinking I was putting it into drive. They fixed it for free, but I would have paid to have it done. To me, a real problem is one that you would pay to have fixed.

Other than that, I too have just had oil changes and had them do the safety recall notices. I did have them fix the Sirius radio drop out even though it really did not affect me much. I would not have paid to have the fix since I had minimal dropouts - but since it was free, I had it done.

For folks who complain about Sync, I had an Acura before my MKC. Sync runs circles around AcuraLink - and the Acura was infinitely more expensive than my Lincoln! It is perception and expectations.

I read the forums, only really writing something if I have a complaint. I do occasionally try to answer folks questions - although most of the time it is just copying out something from the owners manual. I refrain from adding.... read the manual, stupid!

I would not have bought the MKC if I had not been so happy with my MKZh - and Lincoln in general. My two Lincolns are the first time I have ever had two cars of the same brand. And I will probably trade in the MKZ fir the new 2017 if it looks as good in person as it does in the pictures.
 

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If you have read any of my posts, you know I have had some minor issues. But I have to say I love driving my MKC. The power, the quiet, the fit and finish is very good (now that a couple of issues were addressed). My dealer is fantastic from the salesman to my service advisor. Shout out and kudos to Crest LINCOLN in Sterling Heights, Michigan!

Now I have to say, if anything else creeps up, yeah, I will look elsewhere and probably get a different (read foreign) brand. But if the issues stop here, I think I'll get another Lincoln in 14 months.
 

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If you have read any of my posts, you know I have had some minor issues. But I have to say I love driving my MKC. The power, the quiet, the fit and finish is very good (now that a couple of issues were addressed). My dealer is fantastic from the salesman to my service advisor. Shout out and kudos to Crest LINCOLN in Sterling Heights, Michigan!
Can't say enough good things about Crest Lincoln. Very professional and Shannon Orlando was a total pleasure to work with.
 
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