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A common problem people have is holding the memory button down and waiting for something to happen. Of course this just resets the memory to the current seat position. Try just pressing for a second and releasing.
 

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And when you set the memory, you need to hold that OK button for maybe a full 10 seconds- the grey bar on the LH monitor fills white as it is processing. I am impatient too- I want to click and go.
 

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For a video refresher click on the link, scroll down to Memory Seats. They used the MKZ interior for the demo.

2015 Lincoln MKC How-To & Info Videos | Official Ford Owner Site

My key fab is set for number 1, for small updating of the memory I press number 1 button on the door till I hear the chime. If I do need to use the door button for recall, just a simple press and release. Both 1-2 door buttons and both key fabs work every time.

Keep in mind the memory recall does NOT work by just touching the door handle for entry.
 
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