A common problem people have is holding the memory button down and waiting for something to happen. Of course this just resets the memory to the current seat position. Try just pressing for a second and releasing.
My key fab is set for number 1, for small updating of the memory I press number 1 button on the door till I hear the chime. If I do need to use the door button for recall, just a simple press and release. Both 1-2 door buttons and both key fabs work every time.
Keep in mind the memory recall does NOT work by just touching the door handle for entry.
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