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Discussion Starter · #1 ·
The hood on my MKC moves noticeably up and down when I ride over bumps and uneven streets and roads. I test drove another MKC at my local dealership and the hood of that vehicle showed some flexing over bumps but not as dramatic as the MKC I have. The service dept has tried to do whatever adjustments are possible for the hood assembly of my MKC but nothing has helped. I am also dealing with Lincoln's Client Relationship Center but no one else seems to be reporting this same problem and my local service dept is saying the flexing in the hood assembly is a normal condition. I have been driving for almost 50 years and have owned and/or driven many vehicles and I have never seen such flexing in a hood assembly before. Question to all of you MKC owners in this forum: Have you ever noticed the hood assembly of your MKC moving up and down as you drive over bumps in the road and/or uneven surfaces? If you have or haven't experienced this condition, your feedback is greatly appreciated. Thank you so much!
 

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The hood on my MKC moves noticeably up and down when I ride over bumps and uneven streets and roads. I test drove another MKC at my local dealership and the hood of that vehicle showed some flexing over bumps but not as dramatic as the MKC I have. The service dept has tried to do whatever adjustments are possible for the hood assembly of my MKC but nothing has helped. I am also dealing with Lincoln's Client Relationship Center but no one else seems to be reporting this same problem and my local service dept is saying the flexing in the hood assembly is a normal condition. I have been driving for almost 50 years and have owned and/or driven many vehicles and I have never seen such flexing in a hood assembly before. Question to all of you MKC owners in this forum: Have you ever noticed the hood assembly of your MKC moving up and down as you drive over bumps in the road and/or uneven surfaces? If you have or haven't experienced this condition, your feedback is greatly appreciated. Thank you so much!
I have a Reserve built in July last year (2.3 AWD) and no hood movement whatsoever, no matter what suspension setting I select. 3,100 miles on it now. Sorry to hear of your problem.
 

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Discussion Starter · #3 ·
I have a Reserve built in July last year (2.3 AWD) and no hood movement whatsoever, no matter what suspension setting I select. 3,100 miles on it now. Sorry to hear of your problem.
Thank you for your response. I am anxious to hear from other MKC owners as well.
 

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We have not noticed any movement in the hood on our MKC. Our mileage is low, but I believe that if this had been a problem we certainly would have noticed.
 

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The hood on my MKC moves noticeably up and down when I ride over bumps and uneven streets and roads. I test drove another MKC at my local dealership and the hood of that vehicle showed some flexing over bumps but not as dramatic as the MKC I have. The service dept has tried to do whatever adjustments are possible for the hood assembly of my MKC but nothing has helped. I am also dealing with Lincoln's Client Relationship Center but no one else seems to be reporting this same problem and my local service dept is saying the flexing in the hood assembly is a normal condition. I have been driving for almost 50 years and have owned and/or driven many vehicles and I have never seen such flexing in a hood assembly before. Question to all of you MKC owners in this forum: Have you ever noticed the hood assembly of your MKC moving up and down as you drive over bumps in the road and/or uneven surfaces? If you have or haven't experienced this condition, your feedback is greatly appreciated. Thank you so much!
Several posters have added a signature listing the specifics of their vehicle (Year, Interior/Exterior color, Equipment Group, 4.0 vs 4.3, FWD vs AWD, and most importantly in your case, the build date). It might be helpful if you did that. Someone else having the same problem with a similar build date might be very telling to Ford/Lincoln (in addition to all of us who are not having the problem at all). To do it click on your screen name, then on 'About Me' and add the data under signature.

HTH
 

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No hood movement. Build date July 2014.
 

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Discussion Starter · #8 ·
Several posters have added a signature listing the specifics of their vehicle (Year, Interior/Exterior color, Equipment Group, 4.0 vs 4.3, FWD vs AWD, and most importantly in your case, the build date). It might be helpful if you did that. Someone else having the same problem with a similar build date might be very telling to Ford/Lincoln (in addition to all of us who are not having the problem at all). To do it click on your screen name, then on 'About Me' and add the data under signature.

HTH
I appreciate everyone's feedback thus far. My build date was June 2014 or possibly even earlier. At the end of July 2014 I purchased the AWD, MKC 2.3L, with Reserve trim level, 19" tires, technology package, climate package, panoramic roof. I look forward to getting as much feedback as possible from other MKC owners as well. It will prove to be quite helpful in my dealings with the local dealership and with Lincoln. Thank you!
 

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We have not noticed any movement of the hood. Build Date: 15/05/15
 

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I have not noticed any movement of the hood, however, to be honest I must say that is not one of the items I'm paying particular attention too while driving...but now I will. If I have anything noteworthy to report, I certainly will let you know.
 

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Discussion Starter · #13 · (Edited)
No problems with mine.
Thank you to all of you who have responded to me thus far. This feedback is very valuable to me as I attempt to document my specific case to Lincoln. Thus far, it appears that all 8 of the MKC owners who have responded to date, thankfully, have not experienced this same problem. This is very telling and I am actually very pleased to learn that other MKC owners are not affected by this issue (even though Lincoln seems to be saying that "hood flexing" is common to all MKCs). More feedback from other MKC owners would still be appreciated! This forum continues to be a very valuable place where MKC owners can easily interact and share important and relevant information about our common MKC ownership experiences. Thanks again for your feedback and support.
 

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No hood movement
 

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Hey Chas, I specifically thought about you as I was out and about yesterday. My MKC has no movement at all other than what you'd expect. I looked carefully at my hood both opened and closed and cannot see how it would even be possible for the hood to move/flex much at all. I'd think that whatever is causing your problem should be very noticible to you service people. I wish you well!
 

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Though I've not noticed any issues with hood movement, I have experienced difficulty with full closure of the hood once opened. I'm wondering could that be associated with your issue of hood movement.
 

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Discussion Starter · #17 ·
Though I've not noticed any issues with hood movement, I have experienced difficulty with full closure of the hood once opened. I'm wondering could that be associated with your issue of hood movement.
Thank you for the last two replies. I do not have any difficulty opening and closing the hood. Sorry to hear about your issue. The service dept at my local Lincoln dealership has confirmed the upward and downward movement of the hood assembly when hitting road bumps but they actually believe that such "hood flexing" is common to all MKCs. They attempted to make whatever adjustments they could (3 different service visits) but nothing has helped to date. That is why I am reaching out to as many other MKC owners as possible to gather enough anecdotal evidence to refute their position on this. The more responses from other MKC owners the easier it will be for me to document my case to Lincoln! Thanks again.
 

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Thank you for the last two replies. I do not have any difficulty opening and closing the hood. Sorry to hear about your issue. The service dept at my local Lincoln dealership has confirmed the upward and downward movement of the hood assembly when hitting road bumps but they actually believe that such "hood flexing" is common to all MKCs. They attempted to make whatever adjustments they could (3 different service visits) but nothing has helped to date. That is why I am reaching out to as many other MKC owners as possible to gather enough anecdotal evidence to refute their position on this. The more responses from other MKC owners the easier it will be for me to document my case to Lincoln! Thanks again.
You're welcome. The issue I encountered is minor but I've figured it out. It's just that it won't latch fully just by pressing down on the hood when closing as with other vehicles I own or previously owned. Once I hard close it, it latches and there is no further issue. So I have noticed movement b4 & it was due to it not being fully latched (though it was closed) but once it was at full closure there was no further issue with movement. There may or may not be some relation to your issue; however the hood does have 2 closure points if that makes any sense. In any event, what you have described as "hood flexing" certainly doesn't appear to be common to all MKCs. I've driven at least 2 others beside my own and didn't see or notice this occurrence...so that's another 2 to add to the anecdotal evidence. Hope it helps further.

Oh, where do you notice the "flexing"...in the front, middle. back, sides or all over?
 

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Discussion Starter · #19 ·
You're welcome. The issue I encountered is minor but I've figured it out. It's just that it won't latch fully just by pressing down on the hood when closing as with other vehicles I own or previously owned. Once I hard close it, it latches and there is no further issue. So I have noticed movement b4 & it was due to it not being fully latched (though it was closed) but once it was at full closure there was no further issue with movement. There may or may not be some relation to your issue; however the hood does have 2 closure points if that makes any sense. In any event, what you have described as "hood flexing" certainly doesn't appear to be common to all MKCs. I've driven at least 2 others beside my own and didn't see or notice this occurrence...so that's another 2 to add to the anecdotal evidence. Hope it helps further.

Oh, where do you notice the "flexing"...in the front, middle. back, sides or all over?
The hood "flexing" (upward and downward movement) on my MKC primarily involves the front end of the hood closer to the passenger side. The local Lincoln service dept. has attempted to make several adjustments without any success thus far. Whatever it is, it is definitely not a normal condition common to all MKCs despite what Lincoln says. Pursuant to Lincoln's auto warranty policies, I am now pursuing BBB Auto Line mediation/arbitration in an effort to resolve this complaint. Once again, MKC owners, please keep that feedback coming. The more the better. Thanks!
 
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We have no noticeable hood movement or flexing on our MKC. This is not a normal condition.
 
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