Navigation issues are not uncommon with Ford and Lincoln. This is something I posted awhile back. It was in reference to the same issues with our Ford C-Max.
I looked at the paper work and I they actually fixed it with the following TSB. It worked fine after. I think they didn't actually do a master reset as all of our favorites were still there, and generally they are lost with the master reset. A few C-Maxers had no resolution of the problem with the TSB and they had new GPS Modules installed. But here is the TSB that worked for us. 14-0037
TSB 14-0037
GLOBAL POSITIONING SATELLITE MODULE (GPSM) - NAVIGATION DISPLAY OFFSET OR INCORRECT POSITION BUILT ON OR BEFORE 1/6/2014
Publication Date: February 21, 2014
FORD: 2013 Fiesta, 2013-2014: C-MAX, Focus, Fusion, Mustang, Taurus
LINCOLN: 2013-2014 MKS, MKZ
FORD: 2013-2014 E-Series, Edge, Escape, Expedition, Explorer, F-Super Duty, Flex
LINCOLN: 2013-2014 MKT, MKX, Navigator
ISSUE:
Some 2013-2014 vehicles equipped with SYNC® and/or MyFord Touch®, MyLincoln Touch® and built on or before 1/6/2014 may exhibit navigation display offset or incorrect position. The last known vehicle location may be displayed instead of current location, or the vehicle location may be displayed as off road from the current vehicle position.
ACTION:
Reprogram the GPSM to the latest calibration using IDS release 89.02 or higher. Calibration files may also be obtained at www.motorcraft.com.
OPERATION DESCRIPTION TIME
140037A Reprogram The GPSM Following The Service Procedure (Do Not Use With Any Other Labor Operations) 0.3 Hr.
WARRANTY STATUS
Eligible Under Provisions Of New Vehicle
Limited Warranty Coverage.
Warranty/ESP coverage limits/policies/prior approvals are not altered by a TSB. Warranty/ESP coverage limits are determined by the identified causal part and verified using the OASIS part coverage tool.
DEALER CODING
BASIC PART NO. CONDITION CODE 10E893 04
Last edited by DanMc85; 04-03-2014 at 08:08 PM.
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I looked at the paper work and I they actually fixed it with the following TSB. It worked fine after. I think they didn't actually do a master reset as all of our favorites were still there, and generally they are lost with the master reset. A few C-Maxers had no resolution of the problem with the TSB and they had new GPS Modules installed. But here is the TSB that worked for us. 14-0037
TSB 14-0037
GLOBAL POSITIONING SATELLITE MODULE (GPSM) - NAVIGATION DISPLAY OFFSET OR INCORRECT POSITION BUILT ON OR BEFORE 1/6/2014
Publication Date: February 21, 2014
FORD: 2013 Fiesta, 2013-2014: C-MAX, Focus, Fusion, Mustang, Taurus
LINCOLN: 2013-2014 MKS, MKZ
FORD: 2013-2014 E-Series, Edge, Escape, Expedition, Explorer, F-Super Duty, Flex
LINCOLN: 2013-2014 MKT, MKX, Navigator
ISSUE:
Some 2013-2014 vehicles equipped with SYNC® and/or MyFord Touch®, MyLincoln Touch® and built on or before 1/6/2014 may exhibit navigation display offset or incorrect position. The last known vehicle location may be displayed instead of current location, or the vehicle location may be displayed as off road from the current vehicle position.
ACTION:
Reprogram the GPSM to the latest calibration using IDS release 89.02 or higher. Calibration files may also be obtained at www.motorcraft.com.
OPERATION DESCRIPTION TIME
140037A Reprogram The GPSM Following The Service Procedure (Do Not Use With Any Other Labor Operations) 0.3 Hr.
WARRANTY STATUS
Eligible Under Provisions Of New Vehicle
Limited Warranty Coverage.Warranty/ESP coverage limits/policies/prior approvals are not altered by a TSB. Warranty/ESP coverage limits are determined by the identified causal part
and verified using the OASIS part coverage tool.DEALER CODING
BASIC PART NO. CONDITION CODE 10E893 04
Last edited by DanMc85; 04-03-2014 at 08:08 PM.
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