[cjc96]

My MKC has 1408km on it and the Navigation system has stopped working. The dealer took a look at it and was advised by Lincoln not to replace any parts and they are looking into it. That was last week.

I emailed Lincoln to inquire further, no response.

 

[midnite cruiser]

Did the screen go blank or was there some sort of error message?
I would assume the compass blanked out also?

 

[laurel]

With MyFordTouch in our C-Max, we would on occasion get the black screen of death. The system would fail and then it would re-boot and everything was tickety boo for awhile again. Usually it would have some message like "system is re-calibrating" or something akin to that message, but it was just a systems failure. Did you get any message first?

 

[cjc96]

What happened was the GPS sensor has failed. I got an error on the screen. So I did the usual, removed the SD card, made sure the contacts were clean, re-inserted it and still nothing. I tried a master reset, nothing. The dealer tried resetting it with their computer, nothing. They contacted Lincoln Tech Line and they told the dealer not to replace any parts as they-Lincoln were looking into it. So now I have no Navigation.

 

[laurel]

On the C-Max forum, a few members had their GPS Modules replaced with good results i.e. no more problems.

 

[cjc96]

So I wonder why Lincoln is saying do not replace any parts?

 

[laurel]

Don't know the answer. There have been numerous MyLincolnTouch issues over the years--same with MyFordTouch. Don't we have a Lincoln rep. on this forum? They usually will help with these kind of issues. I know there is one on the other MKC forum.

 

[laurel]

Did you follow this for the master reset?
How to Perform a Master Reset | MyLincoln Touch | Lincoln.com

 

[cjc96]

Yes, I followed that to the letter. When the system started up, there was a notice on the Navigation screen that said GPS and a red X thru it. Same error then came up as soon as the vehicle was moved. Like the GPS sensor wasn't hooked up.

 

[laurel]

Does everything else work? i.e. radio, climate, phone I would be phoning Lincoln customer service and bugging them daily. I know when the C-Max owners were getting rebate checks for misrepresented mileage claims by Ford I had to phone daily to light a fire under them until we got our second check.

 

[cjc96]

Yes everything else works fine except for the know cutting out of the satellite radio now and again.

 

[laurel]

Well it then does sound like the GPS sensor. Time to be a squeaky wheel and talk to customer service daily until someone jumps on the problem. We also have the Sirius radio fade outs. I'm going to try to find the Lincoln rep. on the other forum. Maybe she can help you.

 

[laurel]

Why don't you jump over to Robert Lane's MKC forum Lincoln MKC Forum - the Official Lincoln MKC Club!

Go to title thread Lincoln MKC Welcome, then down to thread titled Button Gears-Don't Like. Then scroll down to posting #27 and Jaclyn posts that she is a Lincoln customer care rep. who helps with navigation issues etc. Sounds like she could help you out.

 

[cjc96]

Message sent, let's see what happens.

Thanks laurel!

 

[laurel]

You're welcome. I know the reps. on C-Max forum were super helpful and got things done for the owners.

 

[cjc96]

Well it has now been 2 months since my navigation system has stopped working. Lincoln kept saying it was a software issue and there was no fix at this time. I had such a hard time trying to make them understand this was not related to the satellite radio reception issue. Lincoln advised my dealer initially to "not replace any parts" as they (Lincoln) were looking into the problem.

Finally some progress this week. After letters to Lincoln and threatening to join a class action lawsuit, Lincoln Concierge contacted me and said there were some new tests the dealer had to perform. Low and behold, there is a hardware fault with the navigation module.

Lincoln was reluctant to allow the dealer to order it and replace it, but did finally give in to pressure from me and my dealer.

So now the part is on order and hopefully I will have a functioning navigation system by the middle of the month.

My fingers are crossed!

 

[laurel]

What a long saga! Hope things are fixed with the nav. module.

 

[Micmitc77]

My Nav works but gets completely off course. Thinks I am on different roads and doesn't know my exact location.

 

[laurel]

When we had MyFordTouch in our C-Max we had the same problem. I took pictures of the icon being off course and took our car in and they did the fix which worked--just before we traded it in for the MKC. Here is the thread on the C-Max Forum that talks about the problem. Navigation location inaccurate - Audio, MyFord, Navigation & SYNC - Ford C-MAX Hybrid Forum

 

[cjc96]

Well, navigation is now functional again. It only took a little over 9 weeks to get fixed. Wow Lincoln, customer service is definitely lacking here.

A recap, I took delivery of my MKC October 29th, less then 2 weeks later the navigation system stopped working, displaying a navigation fault-see your dealer. I went to my dealer and they informed me that Lincoln Engineering advised them-the dealer not to replace any parts as this is a software issue and that they were working on a solution.

A few letters and emails later I finally convinced Lincoln to have the dealer do what they are supposed to do, diagnose the issue and fix it. Well they did! In about a couple of hours, my dealer diagnosed the GPS module was faulty and inoperable. Wow, really? So they ordered the part and it was installed Friday, January 16th. So far so good.

Due to the inconvenience this has caused, Lincoln emailed me today to advise me they were willing to, and I quote:

"Due to your frustration with your poor ownership experience, we would like to offer you an owner loyalty certificate of the amount of $500 that can be used towards the purchase of an ESP, retail parts and/or service labour charges."

I will be responding shortly.