With MyFordTouch in our C-Max, we would on occasion get the black screen of death. The system would fail and then it would re-boot and everything was tickety boo for awhile again. Usually it would have some message like "system is re-calibrating" or something akin to that message, but it was just a systems failure. Did you get any message first?
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On the C-Max forum, a few members had their GPS Modules replaced with good results i.e. no more problems.
Don't know the answer. There have been numerous MyLincolnTouch issues over the years--same with MyFordTouch. Don't we have a Lincoln rep. on this forum? They usually will help with these kind of issues. I know there is one on the other MKC forum.
Did you follow this for the master reset?
How to Perform a Master Reset | MyLincoln Touch | Lincoln.com
How to Perform a Master Reset | MyLincoln Touch | Lincoln.com
Does everything else work? i.e. radio, climate, phone I would be phoning Lincoln customer service and bugging them daily. I know when the C-Max owners were getting rebate checks for misrepresented mileage claims by Ford I had to phone daily to light a fire under them until we got our second check.
Well it then does sound like the GPS sensor. Time to be a squeaky wheel and talk to customer service daily until someone jumps on the problem. We also have the Sirius radio fade outs. I'm going to try to find the Lincoln rep. on the other forum. Maybe she can help you.
Why don't you jump over to Robert Lane's MKC forum Lincoln MKC Forum - the Official Lincoln MKC Club!
Go to title thread Lincoln MKC Welcome, then down to thread titled Button Gears-Don't Like. Then scroll down to posting #27 and Jaclyn posts that she is a Lincoln customer care rep. who helps with navigation issues etc. Sounds like she could help you out.
Go to title thread Lincoln MKC Welcome, then down to thread titled Button Gears-Don't Like. Then scroll down to posting #27 and Jaclyn posts that she is a Lincoln customer care rep. who helps with navigation issues etc. Sounds like she could help you out.
You're welcome. I know the reps. on C-Max forum were super helpful and got things done for the owners.
What a long saga! Hope things are fixed with the nav. module.
When we had MyFordTouch in our C-Max we had the same problem. I took pictures of the icon being off course and took our car in and they did the fix which worked--just before we traded it in for the MKC. Here is the thread on the C-Max Forum that talks about the problem. Navigation location inaccurate - Audio, MyFord, Navigation & SYNC - Ford C-MAX Hybrid Forum
cjc96 that certificate is like a slap in the face. Terrible, terrible, terrible. Lincoln needs to show some class. If I had read something like this before we bought the MKC, we would not have gone ahead with it. You should have been given something like a free extended warranty for 5 years.
Now that does restore some faith in human kind! Way to go Lincoln!
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