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cjc96 that certificate is like a slap in the face. Terrible, terrible, terrible. Lincoln needs to show some class. If I had read something like this before we bought the MKC, we would not have gone ahead with it. You should have been given something like a free extended warranty for 5 years.
 

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Well, navigation is now functional again. It only took a little over 9 weeks to get fixed. Wow Lincoln, customer service is definitely lacking here.

A recap, I took delivery of my MKC October 29th, less then 2 weeks later the navigation system stopped working, displaying a navigation fault-see your dealer. I went to my dealer and they informed me that Lincoln Engineering advised them-the dealer not to replace any parts as this is a software issue and that they were working on a solution.

A few letters and emails later I finally convinced Lincoln to have the dealer do what they are supposed to do, diagnose the issue and fix it. Well they did! In about a couple of hours, my dealer diagnosed the GPS module was faulty and inoperable. Wow, really? So they ordered the part and it was installed Friday, January 16th. So far so good.

Due to the inconvenience this has caused, Lincoln emailed me today to advise me they were willing to, and I quote:

"Due to your frustration with your poor ownership experience, we would like to offer you an owner loyalty certificate of the amount of $500 that can be used towards the purchase of an ESP, retail parts and/or service labour charges."

I will be responding shortly.
Wow. Well that's maddening and disappointing overall. Over 9 weeks (!) to get the issue finally fixed, and then they offer you an underwhelming $500 certificate (in the form of a credit) as some sort of peace offering? I didn't realize that Lincoln were so cheap. I'll be keeping this one in mind as I consider my next vehicle.
 

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Discussion Starter · #23 ·
Update! So after a few emails back and forth between Lincoln Canada and myself, Lincoln Canada has agreed to pay me 2 months payments back due to my navigation system not working for the same amount of time.

I am happy with this and they have renewed my faith in Lincoln a little.

Now if they can get the satellite radio issue fixed..
 
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