[desgnr]

:frown
The sliding door over the power outlet in the console is jammed & will not open.
Went to dealer today & he could not get it to slide open & it is NOT JAMMED,just stuck.
Yes he BROKE it to get in.
Ordered whole assembly & said 4 or 5 day wait then 2 1/2 hours to remove whole console & install it.
I am now driving around with a whole in my console.
Any else have this happen ?

 

[20MKC15]

I put my phone in there one day with my wallet it acted the same way, I thought I had it jammed but once I got it opened saw that neither item was close enough to top to have caused the issue. (I thought I was going to break mine as well but it still works, just slides sort of roughly, Sorry to hear they broke yours. As far as power outlet, there is one inside the center console under the arm rest - it's up at the front to the right - it's not as convenient - but I've plugged my phone into it and then just dropped it in let it charge while I drive - not sure if this'll help you out.

 

[capecoral1]

Yep,mine jammed shut too. I could only get it to open about 1 inch. It seemed that it was stuck at the top right corner. I left it shut until I took it in for the seat problem and the recall on the push buttons on the dash. All were fixed and the dealer told me we had something jammed in there. Funny it was empty when I gave it to him.

 

[desgnr]

If you didn't break your's,how did you get it open ??????????????

Now i am afraid to use it and get my stuff locked in.

 

[20MKC15]

The way I did it was put my one hand on the back edge pushing down while I hit the opening edge really hard with the palm of my other hand - I won't lie, I figured it was going to break it but I needed to get my wallet and phone out( I don't put the phone nor the wallet in there anymore incase it sticks again) - it still opens and it closes when you push it back. it's just not real smooth and sort of sounds like it rubbing something - When it goes in for the first service I'll add it to the "can you look at this" list with the seats and other TSB's that might be out at that time - mine has a few miles before it's due

 

[desgnr]

Will i called Lincoln today & told them that i can't trust the compartment if they dont redesign the lid.
All i get is i'll document your comment's.
Now i have a car i paid for & have an unusable compartment.
This is not my first Lincoln,But it is my LAST.

Send your complaints also & maybe they will correct the problem if they get enough feedback.

 

[My93Cobra]

My wife has managed to jam the door shut 3 or 4 times...a bent coat hanger to push/pull whatever is jamin the mechanism does the trick. It does take some patience.

 

[desgnr]

My93Cobra:
I tried the coat hanger & nothing was jamming it,it just locked.
How does she manuever the coat hanger,instructions please.

 

[My93Cobra]

desgnr, each time hers has been an issue of a cord (charging cord twice; won't be a third), card, or piece of paper that extends up to touch the underside of the door. She pushes the door back to gain a gap then fishes it until she can swipe it across the entire underside of the door while putting slight pressure on the door. Once the obstruction is moved the door slides right open... That said, she does a fair amount of cussing along the process ;-)

 

[desgnr]

But mine had NOTHING obstructing it !!!!

 

[My93Cobra]

Went to dealer today & he could not get it to slide open & it is NOT JAMMED,just stuck. Yes he BROKE it to get in.

I didn’t reply accusing you of doing anything to jam the door…merely stated what happened with ours, & the fix. Since the tech broke yours getting open, there is no real way to determine what originally caused yours to be stuck.

But mine had NOTHING obstructing it !!!!

Excellent; I think it would be reasonable to assume you were just the unlucky soul to receive the defective one. As we know, with mass-produced items, defects will happen…this would give me some piece of mind that I would have future issues unless I put something in the cubby that obstructs the latch mechanism.

That said, if they haven’t fixed gotten rid of the parts some pictures of the broken one next to the new one would be great…I’m thinking about devising something to insert into the cubby to prevent obstructions so my wife an use the cubby without worry of it getting stuck! Although it is cute to watch her fiddle & cuss that door to get it open ;-)

 

[desgnr]

They took the Defective Part.

 

[AU MKC]

how many close the door incorrectly?
Don't pull it close, push it and release

 

[desgnr]

I push & release.

 

[ranger1rg]

My storage bin is also jammed -- took it in today, but they couldn't fix it.

When they work on it again next week, they said the part would be $187.00 if something of mine jammed it and it broke while they tried to open it. They said Lincoln would pay for the part if it was defective, but that I'd have to pay for the labor. I was told the work would take 2-3 hours.

My question: since my MKC is under a year old, shouldn't all of this be covered by warranty?

I do not have the bin jammed full, and I think it's a flawed design if somehow a credit card became lodged in the storage bin track.

When I asked about a loaner car, they said I'd have to pay $30. for a Ford loaner or $45. for a Lincoln loaner if the fault was determined to be mine. This is not the service and warranty I expected when I bought this car.

 

[1lowlife]

My wife has managed to jam the door shut 3 or 4 times...a bent coat hanger to push/pull whatever is jamin the mechanism does the trick. It does take some patience.

Used the coat hanger method tonight for the wife's MKC.
Her iPhone charger cord was the problem.
She called me at work around noon when I was 275 miles away asking me to fix it.
Did a google search and forum this thread.
Fixed it tonight...:grin

Thank you for the help...1LL

 

[5.0 Candy REDCS]

Some things should NOT be changed!...because of the amount of use that spot gets over the years, how about making it out of metal with real roller bearings,and real metal channels....I open/close mine with a fair amount of dexterity, to close it, I push lightly forward and let it close itself, BUT I can feel how delicate that top gate is.Any phone cords go to the bin in front of the passenger seat...all I keep in the centre gated bin is my keys....just 3 keys that lie flat.
I agree it should have been designed with better materials.So far, mine is silky smooth,but I can easily see it jamming up down the road!

 

[blankster]

Some things should NOT be changed!...because of the amount of use that spot gets over the years, how about making it out of metal with real roller bearings,and real metal channels....I open/close mine with a fair amount of dexterity, to close it, I push lightly forward and let it close itself, BUT I can feel how delicate that top gate is.Any phone cords go to the bin in front of the passenger seat...all I keep in the centre gated bin is my keys....just 3 keys that lie flat.
I agree it should have been designed with better materials.So far, mine is silky smooth,but I can easily see it jamming up down the road!

The console may have been revised a bit for 2016 - Someone mentioned that the cup holders changed for '16 and perhaps the power outlet door changed also. Mine works fine. I keep the Ipass in there as well as my wife puts hjer gloves in there. My wife initially tried to pull it to close but you actually push it.

 

[My93Cobra]

She called me at work around noon when I was 275 miles away asking me to fix it.
Did a google search and forum this thread.
Fixed it tonight...:grin

Thank you for the help...1LL

Been there... Glad it worked out! :grin

 

[t2015MKC]

A friend pulled it close and now it has a nice scratch / scuff mark. oh well, life goes on..

The console may have been revised a bit for 2016 - Someone mentioned that the cup holders changed for '16 and perhaps the power outlet door changed also. Mine works fine. I keep the Ipass in there as well as my wife puts hjer gloves in there. My wife initially tried to pull it to close but you actually push it.