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Not impressed with Lincoln Service

9K views 20 replies 16 participants last post by  symetry 
We bought our MKC from a Ford/Lincoln dealership. The salesman told us at the point of sale, (we did not ask) that we would get a Lincoln loaner whenever our car was in for service, even if only for an oil change. This has been good and bad. Good because I have driven cars and SUVs, some hybrid, some with fancy options our MKC does not have. I have got to try all the gadgets.

BUT... they only have so many Lincolns to loan, so sometimes my appointments are up to a week away - only because of the loaner issue. Or, they simply tell me "we have a Focus or an Expedition" (too big for our garage space). I don't like having to say, "my salesman told me I would get a Lincoln loaner." They should know and never offer me any different.
 
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