[mmoretti]

Hey guys, at the beginning of the week my car threw some low voltage concerns to my APP after it shut down power active mode. Other messages I have been able to click on and read and then it makes the red alert go away. I have been trying to do this since the APP received the alert from my car but it wont let me. If I click the alert it comes back with an error message, specifically "error while retrieving message" It will not allow me to access the message and thus make the red alert go away. The red alert is under Vehicle Status and says "Review Concern". I tried logging in and out and even deleting the app to no avail.

Dealer says its a know issue with Lincoln APP and they are working to fix. Anyone else have this problem?

 

[kmccart]

Yes, I have that as well. Your dealer is correct. I contacted Ford tech support about this and another app issue I was having and a representative has been very diligent staying in touch with me and providing info. She said the "low voltage/battery" message is a known problem and they are working on it.

 

[mmoretti]

I am also unable to click on my car in the "garage" portion of app, just sits there. Most other functions of the app are working so not a connectivity issue. I can see (my car is at dealer) the gas and mileage change from test driving yesterday to today..
Its not just the low voltage message. I am unable to click on any of the notifications from the past either (other low voltage warnings and vehicle authorizations) I have been previously able to do this and no this error did not coincide with the new version of the app. I've been using the new version without issue since it was released. Its annoying because it apparently will not send me any new notifications if there really IS a problem..seems to be stuck completely..deleting app and all data only returns same message/problem. Wonder what happened from last month until just a few days ago (when I saw this problem for the very first time after using both apps since December 2014)

 

[mmoretti]

Hey kmcart. when did your issue start? Mine was just a few days ago. Also, what other app issue did you have? My app cuts off the screen at the bottom so I can't see my parking minder thing.... and a weird thing on my side menu. Keep us posted on what Ford says. I finally got a different error message on mine with a number to call.

 

[kmccart]

Yes, that's the number I called. I don't seem to be having the other issues you mentioned. I'm using the app on an Android phone. I can see the parking meter info at the bottom and all the links in the menus seem to work. The picture of the car doesn't do anything when I click on it, but all the items below the picture do. The other issue I was having was just one of general connectivity. The Ford rep and myself deduced (by trying the app several times in several locations) that the problem was with my cell service, not the app. Given that I've had other frustrating issues with that carrier and my phones unrelated to the car and the app, I recently changed carriers and the app has been working fine ever since.

 

[mmoretti]

Thanks, I've got iPhone 6plus and it's been like this (menu problems) since download. I was still able to use app and if I used a pinpoint tip I could click on my parking minder, just not with my finger, it's barely visible at the bottom. Also on another screen I can't see the remote start thing but I can get to it through another menu so no big deal.

Right now my app appears to be "stuck". A few days ago my power active mode was shutting down due to low battery (they ended up finally replacing my battery this week while at dealer-it had been happening since a previous service) so it sent the alerts to my phone as it had down before but now the whole alert piece has "frozen" it and I can't receive or access any notifications from my car. Other parts of the app "appear" to be working (I think, I could be wrong)

So I'll call Lincoln today and see what they say. You are the only one who responded about the problem but we seem to have different problems and different phones so maybe I better put a call into them and see what they say...

How long have you been waiting on a fix?

 

[kmccart]

Have had the problem for at least a 3-4 months. The old app was doing it as well. When I upgraded to the new app, the message was still there. The Ford tech rep told me there is not an ETA on the fix, but she, or someone, will contact me when it happens. She has been excellent so far with her follow up. So has my concierge and my dealer for the TSB items, Sirius antenna fix, etc. I guess I've been lucky compared to some other posts I've read. My MKC is the fourth car I've bought from my dealer and they've always been A+ (I'm in L.A.)

If/When I hear about a fix for the app, I'll post.

 

[mmoretti]

Definitely different I think. I never had the problem with either app. Just happened when my battery went low and it triggered the alert. But previously alerts did not trigger it so.....
And yours is specifically the low voltage error right? They actually just replaced my battery so I don't think my car is actually having the voltage problem, just annoying...

I remembered my son's Iphone has the APP (hes 6 and loves to "control" my car) so I went to it and was able to at least click on the notifications to read them but on my phone (his is my old 5S) it still errors and both phones still have the red vehicle concerns and low voltage message.

Will stop being lazy and call Lincoln in a bit....maybe they know something different about my problem but sadly I don't think that will be the case hence me not wanting bother

 

[mmoretti]

OK, after two transfers and only 5 minutes got someone. Said that I have to completely reauthorize my car again and essentially wipe out the info they store on their servers and start from scratch. It's done through the website apparently. I can't do it until my car is back from the dealer though so I can't test until next week...will let all know if this is a fix for anyone else that may experience the problem.

kmcart try this with yours, maybe it will fix yours..or you can wait until next week for me to try first. I will let you know.

 

[kmccart]

Thanks. I thought of deleting the app and asked the Rep about it, but she said that might not work because just deleting the app would not cancel the original authorization. Therefore, reinstalling the app might be a problem when trying to go through the authorization process again; app may say "that user is already active" or something similar and not allow me to proceed - so I would make sure whomever you've talked to thinks you'll be OK with that process.

I'm going to wait awhile longer and see if they find a fix. It took awhile for Sirius, but eventually they did. My car only has 6,000 miles after a year, so I don't think there is really an issue with my battery - the car starts and behaves fine. If I drove high miles with lots of starting and stopping the ignition, I might be more concerned.

BTW, back in the early summer, I was invited down to Ford's west coast HQ in Irvine, CA. to meet with teams of Ford engineers out from Detroit to completely go over the car for 2-3 hours inside and out and talk about my feelings, reactions, likes, dislikes, suggestions, etc. It was a great experience to talk in depth to the teams that really design and build the car and give feedback. They knew all about the TSBs and ongoing issues like the ones discussed on here. It was not just fellow MKC owners, but other Ford/Lincoln car & truck owners were there too with their vehicles. If you ever get an invite (came in the mail initially), I suggest you do it.

 

[mmoretti]

Thanks too. Yes, I am very leery of deleting everything But they said I have to delete everything down to that initial account. I never set it up, the dealer did so I am not even sure how to do it. I emailed them and asked them to do it. My car is at the dealer so I have to wait and do everything at once according to them. I have this dread feeling its going to create a problem with something(like you said) or something important will get lost...it would just be my luck!

How did you end up getting an invite like that, sounds pretty cool. Were you the only one or a group of owners? Were you an early buyer?

I'd love to go talk directly with the engineers but I don't know if they would want me LOL.. I've had a lot of strange issues with the car and the whole experience with the dealer has been well, "questionable" and confusing to say the very least... Its sadly been a very disappointing venture after being pretty psyched about the car initially. I know I am a very small minority with my issues unfortunately but its definitely not been an easy road

Ill let you know about how deleting everything works..pray for me LOL

 

[kmccart]

The invite just came in the mail from Lincoln. They were many Ford and Lincoln owners there. It was a 2 day event and they seemed to be doing all the same models in 2-3 hour rotating blocks. When I got there, several Edges were leaving and Mustangs were coming in as us MKC owners were finishing up. There must have been at least 30 MKCs lined up in the garage with the owners and engineers going over them.

 

[mmoretti]

Kmart DO NOT delete your car/account... I just made the mistake of listening to Lincoln LOL. Just as we feared it will now no longer allow me to authorize the vehicle. I was at least able to use some features, not now. Told I will get a call in 4 business days with help...

 

[mmoretti]

Update: perhaps this is a solution. A step was missed in that after deleting you need to do a master reset on sync so it will recognize the VIN again and allow an authorization. Lincoln actually called me back within a few hours instead of 4 business days like I was told.

I'm presently waiting for my authorization to complete (24 hrs) and then will know if all is truly fixed or once my app is connected again I will still see the red alert/errors. Should know by this evening...

 

[mmoretti]

Nope, did not work. I'm still down...

 

[blankster]

I'm down also, Got as far hitting the "allow" button in the vehicle and no further. Maybe it's a Sync 3 thing. I called Lincoln support and they did indicated that there was a problem and I was told to reinstall the app after 24 hours.. I did and no change.

 

[RayoVac]

Mine was working, tested starting and locking etc. But to test with you all, I went ahead and deleted my app, did a master reset and started the authorization process again. I hit the "allow" yesterday.

I will let ya know what happens if and when I get authorized, as in if anything works or if its non-functioning like what some of you are describing.

(taking one for the team )

 

[mmoretti]

don't think it will work rayo,,went through all those steps over the past few days with Lincoln Tech. I'm pulling a fuse in a little bit as per their next attempt at a fix...

Is everyone having the same problem as me - Iphone 6s App hangs on garage, errors when I try to access any notifications, vehicle status stuck on red alert, low battery warning alert even though battery was changed, app parking reminder cut off at bottom of screen?

Whats happening with your app? We might all be having different problems on different phones.. Tech I had had some suggestions for phone troubleshooting but not for Iphone LOL, said they only knew Android! So you guys with Android give Lincoln tech a call and troubleshoot with them- somebody's gotta figure this out.

I might have it solved for IPhone after this next step ... will let you know

 

[mmoretti]

Denied!

Pulling the cellphone port fuse did not do it, sorry Lincoln. Three days of troubleshooting and no luck...at least they're trying...

Does everyone have my same problems listed?

 

[espressomac]

Well, not yet. But my wife just got an iPhone 6s today so I hope this is a resolved issue by the time we pick up the MKC we ordered. So I'm following this thread closely.