I've been pleasantly pleased and surprised by my overall Lincoln experience. That goes a long way as I'm very "particular" according to my friends. hehe. I was disappointed that Lincoln doesn't offer loaner cars for routine maintenance, only for warranty work. As others have mentioned, there needs to be more stand alone dealerships to bring the Lincoln brand up to "luxury level" and separate from Ford. Overall, I feel that Lincoln is working towards Lexus level of luxury. The big difference is the stand alone dealership and when I take my car into Lexus I can get a loaner even for routine maintenance if I make an appointment ahead of time. I've gotten it down with my SA that I can be in and out in 10 minutes (car drop off, paper work, and loaner). To me that's customer service, they value my time and needs. Amazing. This is what Lincoln should strive towards.