[Lorenroyal]

When shifting from 2nd to 3rd in the 25-35 MPH range there is a noticeable hiccup & sometimes accompanied by a hoot. Ford says under investigation. Have a 2.3 AWD with 7K miles. Not earth shattering but annoying.


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[rocmkc]

When shifting from 2nd to 3rd in the 25-35 MPH range there is a noticeable hiccup & sometimes accompanied by a hoot. Ford says under investigation. Have a 2.3 AWD with 7K miles. Not earth shattering but annoying.


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Have not experienced the "hoot" but have experienced the hiccup. Took my MKC to the dealer this week (first service appointment) and mentioned this issue. Left it for the day; after driving the vehicle, both the technician and the service manager confirmed what I had reported.

They informed me there is a Technical Service Bulletin (TSB) out on this; it focuses, I believe, on replacing or modifying the torque converter in the transmission. They are ordering the applicable parts and will call me to bring the car back in to have this work done (they were hoping this would be next week).

Don't know the TSB number, but if/when I get it I'll post it back here on the forum.

 

[shirtmkc]

Have not experienced the "hoot" but have experienced the hiccup. Took my MKC to the dealer this week (first service appointment) and mentioned this issue. Left it for the day; after driving the vehicle, both the technician and the service manager confirmed what I had reported.

They informed me there is a Technical Service Bulletin (TSB) out on this; it focuses, I believe, on replacing or modifying the torque converter in the transmission. They are ordering the applicable parts and will call me to bring the car back in to have this work done (they were hoping this would be next week).

Don't know the TSB number, but if/when I get it I'll post it back here on the forum.

RocMkc, any update on this TSB? My dealer says there is nothing available.

I often get this hiccup, and particularly it occurs when I press the S mode from D. It also often redlines when shifting to S from D, and I either need to take my foot off the gas or shift back to D in order to shift gears, or clear to "stuck" gear.

I complained about this to the dealer and their response was that "you're never supposed to switch from D to S when driving", Really? So I'm supposed to stop, switch to S, then continue driving? That is absurd. No way this is the case.

Anyone have any thoughts or experience with this issue? Much appreciated.

 

[Carey Smith]

This car is so capable, but the transmission programming is so disappointing. Like there is a serious disconnect between when the engine is doing and what the transmission is putting out. Shifting your self helps but I seriously forget I can at times. A 6 speed is not bad thing but gosh program it right.

 

[LINC]

Works fine, couldn't be any better. No reason not to shift from D to S at any speed or S to D. Nothing to the contrary in Manual either.

Transmission
Owners Manual page 173.
Sport (S)
Putting the vehicle in sport (S):
Provides additional engine braking and extends lower gear operation to enhance performance for uphill climbs, hilly terrain or mountainous areas. This will increase engine RPM during braking.
Provides additional lower gear operation through the automatic transmission shift strategy.
Provides gear selection more quickly and at higher engine speeds.
SelectShift Automatic Transmission:
Your SelectShift Automatic Transmission gives you the ability to change gears manually.
Paddle Shifters
With your vehicle in drive (D), the paddle shifters provide temporary manual control. They allow you the ability to shift gears quickly, without taking your hands off the steering wheel.
You can achieve extensive manual control by pressing the sport (S) button.
Page 175.
Automatic Transmission Adaptive Learning:
This feature increases durability and provides consistent shift feel over the life of your vehicle. A new vehicle or transmission may have firm or soft shifts. This operation will not affect function or durability of your transmission and is normal. Over time, the adaptive learning process will fully update transmission operation. Additionally, the strategy must be relearned whenever the battery is disconnected or a new battery is installed.

 

[kevinrobedm]

I just had my 2015 MKC into the dealer today for the same upshifting problem.
This is a known issue with certain MKC's and they replaced the torque converter today. It took 3 days for this work to be completed after waiting for almost 2 months for parts.

 

[MarkC]

New TSB out today to address the shifting issue. Requires a PCM reflash that has a new trans calibration.

 

[rocmkc]

RocMkc, any update on this TSB? My dealer says there is nothing available.

I often get this hiccup, and particularly it occurs when I press the S mode from D. It also often redlines when shifting to S from D, and I either need to take my foot off the gas or shift back to D in order to shift gears, or clear to "stuck" gear.

I complained about this to the dealer and their response was that "you're never supposed to switch from D to S when driving", Really? So I'm supposed to stop, switch to S, then continue driving? That is absurd. No way this is the case.

Anyone have any thoughts or experience with this issue? Much appreciated.

Shirtmkc -- my apologies for the delayed response to your question. My MKC is going in on April 27th for the transmission fix (TSB). There was a long delay getting the parts. While I have it in they will also do the scheduled oil change, the heated/cooled seat TSB, and the transmission pushbutton recall (much to my chagrin, but I agreed to have it done anyway).


Similar to kevinrobedm, my dealer tells me this TSB will take three days to complete. It requires removal of the transmission, AWD, etc. Quite extensive repair job. I'm getting a loaner, and the dealer has been quite cooperative and responsive to date. I'll let you know how things turn out once I get the MKC back (probably May 1st).

 

[kevinrobedm]

I got mine back last thursday. It did take 3 days. They replaced the torque converter and reset the adaptive learning on the transmission. They told me to expect some delayed shifting as the transmission "learned" my driving habits.

The experience over the weekend was so bad I had wished they could put it back. It was like the car was possessed. It would shift in and out of gear and the rpm gauge was all over the place.

On Monday I took it back in and after 2 days the dealer told me they were going to be honest with me and admit the issue was caused by them. It was almost like they thought it was caused by me.

Apparently they did not warm the vehicle up completely therefore causing the transmission to be short 1/2 a litre of transmission fluid. They also did not take it out on the road to "re-teach" the transmission.

This time they put in the proper amount of transmission fluid, warmed the vehicle up, reset the adaptive learning on the transmission and took it out on the road.

When I picked it up they told me how I would be receiving 2 surveys from lincoln and if I could not answer them as 100% happy I should contact the dealer before finishing the survey. I said obviously I would not be answering the first survey (from the initial service) positively they told me that they would hope I would answer it positively as in the end they did fix the problem.

Sometimes I just don't get the way dealers think.

So far so good with the 2nd try at fixing the shifting. I guess time will tell.

 

[shirtmkc]

Thanks for all the great info. My car was in for service 2 weeks ago, they did they TSB on the shifter, but did not address either TSB for the transmission/torque converter or the heated seats, both of which I complained about.
So, back it goes

Hoping this might also fix the horrible gas consumption I'm experiencing. They said they would do a system flush at the same time. I never get more than 220 miles to a full tank, usually less, with the 2,3L engine, driving without a load, at 60% highway, 40% city. They told me it was normal! NOT.

Odd for the heated seats, they said they need to see my car first to open my seats to see what kind of foam they need to order. That sounds so weird, they should know!

I'll let you know what happens when I finally get these TSB's performed on my vehicle. They should have addressed these after already having my car there for 2 days, wonder how I should complete the survey I get!

 

[vimish]

Dealer response, "you're never supposed to switch from D to S when driving"

Hilarious. I have heard that kind of excuse from every kind of repair person, regardless of product.... "As long as you don't actually use it, it will be fine." The best one was never to adjust the a/c thermostat.... full cool or off... otherwise the system would break.

Anyway, I go between D and S several times every time I drive. D on the straights, S on the turns or when I want more passing response. I often use the slush box like a slow shift manual, just like I did with my Ford Edge... no problems.

 

[shirtmkc]

So car went back to the dealer this week, originally they told me they would need it for 2 or 3 days, and arranged a loaner.

When I got there, they said they need to test and evaluate everything again first to see if I'm eligible to receive these TSB's, only once this is determined, if required, they will order the parts, and I will have to come back yet again, for the third time to perform the work.

So sure enough, after the car was in for the day, they did confirm both the Torque Converter and Heated seats had issues, parts were ordered and they would call me when they receive them to schedule a 2-3 day service. Ugh. Never ending!

 

[kevinrobedm]

I just got mine back from both of those same items. The MKC shifts incredible now and the gas mileage is way better. The seats warm up quicker and get much hotter. Too bad this had to take 8 months of owernship to get Lincoln to believe there was a real issue with both items.

 

[shirtmkc]

Wow, finally some positive feedback! This sounds very re-assuring, thanks for your update, I'll keep my fingers crossed for the same success. Mine goes back in next week for the work. Let's see!

 

[rocmkc]

I just got mine back from both of those same items. The MKC shifts incredible now and the gas mileage is way better. The seats warm up quicker and get much hotter. Too bad this had to take 8 months of owernship to get Lincoln to believe there was a real issue with both items.

Similar experience here. Got my MKC back last week after they applied the transmission TSB fix --- it's shifting much better now and I seem to be getting a little better gas mileage, too.

Just wish they had agreed to implement the TSB for the heated seats, too :crying. (See my other post)

 

[Trainman34]

Kevin, shirt or Roc:

Could one of you tell the TSB number for the torque converter clutch issue? I don't use sport mode that often, but when I do, I can red line in either 1 or 2nd gear! I then can use the paddle shifters to change gears, but it should be automatic. You 3 seem to have had a positive outcome.

 

[Carey Smith]

I took mine in for the tsb and was told that all they see in the system is a software update. I was late for work and not in the mood to argue. I left my car and withing 4 hrs they called me saying the car was ready. When I finally got it. They claimed they updated the transmission software and the ecu. Sadly they lied and I have the feeling they only unplugged the battery and to do like a restart. All the shifting problems is still there

 

[shirtmkc]

Kevin, shirt or Roc:

Could one of you tell the TSB number for the torque converter clutch issue? I don't use sport mode that often, but when I do, I can red line in either 1 or 2nd gear! I then can use the paddle shifters to change gears, but it should be automatic. You 3 seem to have had a positive outcome.

My car has been at the dealer for 3 days, finally picking it up tomorrow morning, I will see if the number is on the work order. The torque converter was replaced, and heated seats addressed. Will report back.

Fyi, the loaner MKC they gave me drives worse in S mode than mine did! Lol. Torque Converters for everyone!

 

[kevinrobedm]

I have created a .pdf of the work orders done to my vehicle for the transmission/torque converter and the heated seats. It is too big to post here as the forum has a 20kb limit.

If you want to private message me your email address I can email you the .pdf so you can show it to your dealers so they will know what was done to my MKC for both issues.

 

[Trainman34]

Kevin
Sent you a private message with my email.
Thanks