Lincoln MKC Forum banner
1 - 20 of 21 Posts

·
Registered
Joined
·
123 Posts
Discussion Starter · #1 ·
Dealer has to order the parts (new antenna cover needs to be painted to match the color of the car), but the fix is finally here. My parts are on order and should be here within the next two weeks!
 

·
Registered
Joined
·
20 Posts
My antenna parts are here and painted. I take Cyrus into the dealer on Tuesday for the changeover, they said it may take a couple of days. I am still skeptical that this is "The" fix.

I am also having them check the front heated/cooled seats for not getting hot enough, they tried to downplay it again as "since they were also cooled, the won't get as hot....." I gave them the TSB number to refer to and please check them out. My MKZ seats get much warmer...

They will also do the recall for the Start/Stop button relocation.
 

·
Registered
Joined
·
123 Posts
Discussion Starter · #3 ·
My car is in for servicing. They replaced the antenna but need to order new D pillars. They are on back order. The new housing routes the wires through the D pillars which are not wide enough.

Plus I heard a grumbling sound when I slow down and stop. I had this issue when I first got the car. They are replacing the front bearings again. Due to the holiday I should get the car back on Tuesday.

My loaner is a MKT. It's nice but I like C better.
 

·
Registered
Joined
·
20 Posts
Horror story!!!!!!!!!!!
I took Cyrus in for the appointment to change out the satellite antenna and address the front seats not getting very warm....... Good News is the seats were fixed with a "reprogram" but when I pick up the car (Much) later the story changed, they told me the reprogram was not all, they replaced the seat bottom which had a better "grid" inside for better transfer of heat & cool. I just picked it up so I have no idea if it worked or not.


Now, to the rest of the story....
LINCOLN told me and the service writer on the phone BEFORE making the appointment for the fix that "ALL PARTS ARE IN STOCK & ARE READY TO SHIP". So they were ordered, dealer painted the new fin in advance of the appointment. The switch over took a day and a half then I get a call, they were missing a part but would order it and ship overnight. Next day the part did not come in, then found out the part was backordered for another month. They tried to find a part somewhere/anywhere but could not, so I picked up Cyrus with the job not finished after 9 days. I called Lincoln client relationship (again) got the canned speech "I'm sorry to hear this, you are a priority to Lincoln...blah, blah, blah"


My car was at the dealer for 9 days.............. I guess that is considered priority service!


My advice to anyone else is to WAIT until the dealer can guarantee that ALL CORRECT parts are available and physically at the dealer before making the appointment to change over.
 

·
Registered
Joined
·
214 Posts
Horror story!!!!!!!!!!!
I took Cyrus in for the appointment to change out the satellite antenna and address the front seats not getting very warm....... Good News is the seats were fixed with a "reprogram" but when I pick up the car (Much) later the story changed, they told me the reprogram was not all, they replaced the seat bottom which had a better "grid" inside for better transfer of heat & cool. I just picked it up so I have no idea if it worked or not.


Now, to the rest of the story....
LINCOLN told me and the service writer on the phone BEFORE making the appointment for the fix that "ALL PARTS ARE IN STOCK & ARE READY TO SHIP". So they were ordered, dealer painted the new fin in advance of the appointment. The switch over took a day and a half then I get a call, they were missing a part but would order it and ship overnight. Next day the part did not come in, then found out the part was backordered for another month. They tried to find a part somewhere/anywhere but could not, so I picked up Cyrus with the job not finished after 9 days. I called Lincoln client relationship (again) got the canned speech "I'm sorry to hear this, you are a priority to Lincoln...blah, blah, blah"


My car was at the dealer for 9 days.............. I guess that is considered priority service!


My advice to anyone else is to WAIT until the dealer can guarantee that ALL CORRECT parts are available and physically at the dealer before making the appointment to change over.
What are ALL the correct parts? How are we to know?

I got a message on Monday that the parts for our Sirius fix were in. I called to make an appointment, but no one called back. I called again today and am supposed to get a call back to schedule the service appointment. Still waiting for the call back.
 

·
Registered
Joined
·
20 Posts
My service advisor mentioned approx. 10 parts...... I did not have him explain all of them since I would forget 11 of them before the conversation was over.. Hee, hee!! He did mention that the TSB explained and listed them all..... I think they must have omitted 1.
 

·
Registered
Joined
·
87 Posts
Horror story!!!!!!!!!!!
I took Cyrus in for the appointment to change out the satellite antenna and address the front seats not getting very warm....... Good News is the seats were fixed with a "reprogram" but when I pick up the car (Much) later the story changed, they told me the reprogram was not all, they replaced the seat bottom which had a better "grid" inside for better transfer of heat & cool. I just picked it up so I have no idea if it worked or not.
The TSB requires replacement of the driver and passenger "seat cushion pad" and the driver and passenger "seat back pad," a total of 4 parts. The last few digits of the seat back pads are 4810-B (passenger) and 4811-B (driver). Did the dealer replace both the seat cushions and back pads on Cyrus?
 

·
Registered
Joined
·
20 Posts
I can't say at this time as when I picked Cyrus up, they did not want to give me the paperwork until ALL of the fixes were completed. That will be another month or more... I just remember that the bottom seat cushion being replaced, I will have to double check with the dealer.
 

·
Registered
Joined
·
20 Posts
Update, I found out the dealer put the original antenna & parts back in since they did not want to give the car back to me with the "D" pillar trim missing. The "D" pillar trim is a large piece of plastic trim that goes from the back door around the rear triangle shaped window clear back to the liftgate. It also contains a speaker in each panel. As mentioned by mmoretti in an earlier post, the "D" pillar needs to be larger to accommodate the rerouting of the antenna cable.


So now I have the same reception problem, 9 days lost and another day or 2 to look forward to sometime in the future to really fix it. It will be a year old by that time.
 

·
Registered
Joined
·
167 Posts
I've never got mine fixed. It's been 2 months, and my dealer has still not called me back yet for any parts.
I don't want to be negative, but I gotta say that I will hardly return to that dealer at all. And as far as the brand goes, I don't have much things to vent when I'm waiting for domestic parts over 2 months. That's quite ridiculous! Might as well make parts in Zimbabwe, and ship it by boat: I bet ya, it would be even faster than made in the USA.
Now, I don't give a da*n about Sirius anymore, be it fixed or not. I paid 3 months premium, and cancelled it. I told em that OEM antennae from Lincoln sucked, and I don't need anything back from Sirius nor Lincoln! My money stays in my pocket for such poor undeserved services.
 

·
Registered
Joined
·
214 Posts
I've never got mine fixed. It's been 2 months, and my dealer has still not called me back yet for any parts.
I don't want to be negative, but I gotta say that I will hardly return to that dealer at all. And as far as the brand goes, I don't have much things to vent when I'm waiting for domestic parts over 2 months. That's quite ridiculous! Might as well make parts in Zimbabwe, and ship it by boat: I bet ya, it would be even faster than made in the USA.
Now, I don't give a da*n about Sirius anymore, be it fixed or not. I paid 3 months premium, and cancelled it. I told em that OEM antennae from Lincoln sucked, and I don't need anything back from Sirius nor Lincoln! My money stays in my pocket for such poor undeserved services.
We've been working with a Ford dealership nearby and have been waiting for parts too. We took it in in mid-July when they said the parts were finally in. They did the tear down and started to do the installation when they realized that one of the parts was delivered broken. They returned all the parts (as they all come as a set) and reordered. The second set of parts came in last week. When they called I asked them to check all the parts to make sure they all arrived and that none were broken. Sure enough the order was missing the antenna.....so again we wait.

I am trying not to blame the dealership and put the blame on the manufacturing vendor instead. Yes, the dealership probably should have checked to make sure that all the parts were intact the first time and that they were all there the second time, but maybe it doesn't happen that often.....until they have to deal with a loser vendor.
 

·
Premium Member
Joined
·
164 Posts
I've never got mine fixed. It's been 2 months, and my dealer has still not called me back yet for any parts.
I don't want to be negative, but I gotta say that I will hardly return to that dealer at all. And as far as the brand goes, I don't have much things to vent when I'm waiting for domestic parts over 2 months. That's quite ridiculous! Might as well make parts in Zimbabwe, and ship it by boat: I bet ya, it would be even faster than made in the USA.
Now, I don't give a da*n about Sirius anymore, be it fixed or not. I paid 3 months premium, and cancelled it. I told em that OEM antennae from Lincoln sucked, and I don't need anything back from Sirius nor Lincoln! My money stays in my pocket for such poor undeserved services.
I guess I am lucky to have a decent Ford/Lincoln dealer nearby. My Sirius experience was exactly the opposite of yours. I emailed my Service Manager to do the (1) 7500 Mile Service, (2) check the AC/Heated Seats TSB, (3) Check some rough shifting issues (4) Fix the Sirius problem. Got an appointment a few days later. They had the MKC for 2 days and delivered it back to my house with everything taken care of. When they washed it, it looks like they even put that stuff on your tires that makes them shiny. Not something I would do (or have ever done), so they must have!

Everything was fixed that needed to be fixed. I immediately drove about 25 miles down to Atlanta to the closest place I ever had a Sirius drop out - and it did not drop out any more. There was a section on the Atlanta perimeter where it would drop out for about 1 mile or so - with a clear open sky. No drop out.

I could not have been happier...
 

·
Registered
Joined
·
795 Posts
I am confused too by some waiting so long for the parts for Sirius. I did the same thing. My car was going in for other things just as everyone here started reporting that the fix was in. I emailed my service manager and asked him to confirm that yes indeed the Sirius fix was an antenna and was available. I asked him to please order it (think it was approximately 10 days before my scheduled appointment) so they could do that as well. Pretty sure he called me within a week to say antenna was in, painted, and ready to install.

To update on some fixes I had recently:

Sirius antenna in and working however getting a message saying it's still trying to acquire a signal-car went back in today to look at that. Refreshing signal from Sirius did not resolve it. Everything works so no major deal.

Heated/cooled seats. Well my cooled never really worked, never felt anything from back panels. They now work nicely, it's been a hot humid summer and notice a huge difference including feeling back panel cool.
My heated seats however.... Don't think they improved. My seats would get "warm" after 15 minutes. That's with heat already blasting. It's been 90 degrees here the past week and I tested them a few times...don't think there is any improvement. Asked them to look at it again and see what they think while its in.


Rough shifting. Particularly around 35MPH I was getting flung forward. Believe they did a software update. Think it's better now but overall the shift is more noticeable than previous vehicles...maybe just the way this engine is? I've honestly not driven the car much since the fix so going to keep monitoring.

I also "had" been having a problem of a shake/shudder/rough idle? Problem when using push button gears from reserve to drive and sometimes when I hit park from drive pulling into my garage. It seem(ed) overall rough and the first week of owning the car I actually experienced a "slam" when changing gears. Happeneded only twice then went on to just "roughness". Seemed to have gone away or gotten better ? but then again I haven't driven the car much the last three months.
 

·
Registered
Joined
·
193 Posts
Our service dept. ordered the parts for the Sirius fix about 3 weeks ago, and they phoned a few days ago to say all parts are in and they have reserved a loaner car for us today. We will let you know how it goes and how long it takes.
 

·
Registered
Joined
·
193 Posts
We have joined the Bermunda Triangle of Sirius Radio repairs. We were scheduled today at 12:30. We went to dealership at the appointed time and picked up an MKC loaner and went to lunch. Got a call from the dealership within 20 minutes to return the loaner and re-schedule the Sirius TSB as some of the parts were damaged when they opened up the box. We are now asked to return at 9 AM a week from now and that we should plan on leaving our car overnight. Something seems a little fishy to me. Today was supposedly only a 4-5 hour repair. Now they want the car overnight next week. Why the different amount of time scheduled??
 

·
Registered
Joined
·
276 Posts
We have joined the Bermunda Triangle of Sirius Radio repairs. We were scheduled today at 12:30. We went to dealership at the appointed time and picked up an MKC loaner and went to lunch. Got a call from the dealership within 20 minutes to return the loaner and re-schedule the Sirius TSB as some of the parts were damaged when they opened up the box. We are now asked to return at 9 AM a week from now and that we should plan on leaving our car overnight. Something seems a little fishy to me. Today was supposedly only a 4-5 hour repair. Now they want the car overnight next week. Why the different amount of time scheduled??
Maybe the just figured out that the replacement shark fin antenna needs to be painted?
 

·
Premium Member
Joined
·
164 Posts
We have joined the Bermunda Triangle of Sirius Radio repairs. We were scheduled today at 12:30. We went to dealership at the appointed time and picked up an MKC loaner and went to lunch. Got a call from the dealership within 20 minutes to return the loaner and re-schedule the Sirius TSB as some of the parts were damaged when they opened up the box. We are now asked to return at 9 AM a week from now and that we should plan on leaving our car overnight. Something seems a little fishy to me. Today was supposedly only a 4-5 hour repair. Now they want the car overnight next week. Why the different amount of time scheduled??
I suspect they just realized the extent of the work to be done. The Sirius fix is not an easy one, there area lot of parts. One time constraint seems to be that they have to paint the antenna. I would say that overnight is even optimistic. Mine was a 2-day affair, but they were doing several unrelated things in addition to the Sirius fix - heated seat TSB, reflash the PCM and the 7500 mile maintenance. I was not in a huge rush, so I did not push it. I would rather they take the time to do it right.
 
1 - 20 of 21 Posts
Top