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I recently purchased a 2018 MKC 2.0T and now the sliding door for the compartment under the radio is stuck. I called the dealer and they want to charge me $425.00 to remove side panels in order to release the door.

Is there anything I can do myself (technically my husband) to avoid this? Currently my wallet with my ID and credit cards are trapped so I need a solution quickly.
 

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The only idea I have that it could be binding up against is the cover on top. This is just clicked in Place you should be able to pry the top of that piece up if that’s where it is binding, any idea for sure where it’s binding. The only other thing it has a set of gears that gives it that slow close feature. My wife is yanked on that cover quite a few times rather than tapping it close and it seems to be pretty robust gears
 
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