#$%# Touch Screen

5343 Views 15 Replies 11 Participants Last post by Hunter090, Jul 31, 2014

2Geeky4U

Discussion Starter · Jul 16, 2014

What is with the touch screen?
It is horrible. Touch sensitivity is really bad. Can't tell if it is the software or the hardware. I could not imagine trying to control the hvac with it. Thank god they gave me buttons. Now the second most frustrating thing is trying to play the radio, or make a call or navigate or ....
I mean you could get into an accident having to repetitively pecking and re pecking around like a chicken pecking for corn to get the thing to work.

1 - 16 of 16 Posts

FloridaMatt

· #2 · Jul 16, 2014

In our date night test drive, I found the touch screen to work well with light taps, and poorly with harder & longer ones (which I'm very prone to do if the first touch does not register).

Reactions: 2

JasDmw

· #3 · Jul 16, 2014

I feel your pain; when first trying to use MFT was frustrated. Sounds like your Sales guy didn't do enough educating, similar to mine. As you use it, you will get better at it. Use the voice commands more for things like the radio; just tell it what station you want; that works well. The GPS also works pretty well when you use voice commands and follow the prompts. But recognize you are on a learning curve and it's going to take a while. If you can, bug your sales guy or some teen age expert at the dealership to show you how to "drive" the system.

There are steering wheel controls that duplicate all the touch items; you really don't need to touch the screen once you have figured out which steering wheel button does what.

Reactions: 2

Katie

· #4 · Jul 16, 2014

Hi, 2Geeky4U, I posted a reference to an app I like, MyFord Touch Guide app, so you can have a drink & check out the MyTouch system from the couch before you wreck.

.
The system does seem to get better after a couple days! At first when switching from Bluetooth audio to Sirius, then back to Bluetooth, there was a long delay in reconnecting & the audio was not routed thru the speakers. Annoying & required repairing the phone to Sync 2x. No longer a problem & reconnects to bluetooth quickly.
The message center area behind the steering wheel is a much easier place to control entertainment & Nav while driving. I find it easier & quicker than voice ctrl at times as I can't always remember the specific voice commands.
Hope this helps. .

humpty dumpty

· #5 · Jul 16, 2014

I always find it surprising when someone buys a new car and immediately goes defcon over some feature or function that they should of logically spent some time with during the sales process...

SYNC isn't the best system, nor is it the worst, but none of them work properly if you don't put in the time to learn them...

Reactions: 3

Luxocarnut

· #6 · Jul 16, 2014

I think it will definitely be something to get used to.

I didn't toy with it a ton on my test drive, but I will say that coming from an Audi, I've gotten used to MMI which once you learn that by feel you can operate without looking. I anticipate that I'm going to have to adjust to using steering wheel controls for radio functions while driving and will likely use the climate control hard keys.

2Geeky4U

Discussion Starter · #7 · Jul 17, 2014

2Geeky4U said:
What is with the touch screen?
It is horrible. Touch sensitivity is really bad. Can't tell if it is the software or the hardware. I could not imagine trying to control the hvac with it. Thank god they gave me buttons. Now the second most frustrating thing is trying to play the radio, or make a call or navigate or ....
I mean you could get into an accident having to repetitively pecking and re pecking around like a chicken pecking for corn to get the thing to work.

Let me clarify. I understand the system I am in the computer software business. What i mean is insensitivity of the touch screen.Heck I have been a beta tester for years . I mean Like the early navigation systems in the 90s. consumer reports has highlighted the problem in 2013. There are lags and random widget performance. Sometimes Widgets work first time and other times I have to touch three times. I guess i expected much more for the $800 uprcharge .

Reactions: 1

humpty dumpty

· #8 · Jul 17, 2014

2Geeky4U said:
Let me clarify. I understand the system I am in the computer software business. What i mean is insensitivity of the touch screen.Heck I have been a beta tester for years . I mean Like the early navigation systems in the 90s. consumer reports has highlighted the problem in 2013. There are lags and random widget performance. Sometimes Widgets work first time and other times I have to touch three times. I guess i expected much more for the $800 uprcharge .

Fair enough. I think a lot of the issues with sync can be chalked up to it being built on an ANCIENT version of Windows. It also does not respond well to operation while driving. Just to make sure we're covering all bases you weren't driving were you? If you are driving you need to use the wheel mounted controls or voice...

Hunter090

· #9 · Jul 17, 2014

It's pretty well-known that the Ford makes kinda shitty infotainment systems. I guess they didn't get any better for the MKC. Hopefully its one of those things like a door lock where you just need to get the right feel for it.

Rbiowa

· #10 · Jul 18, 2014

Came from a 2013 Explorer Ltd. Same infotainment system. I don't notice a difference. I venture to say that if you're accustomed to a different system then you will gripe about the new system. I'm not saying Ford/Lincoln's system is the best. It's what I'm used to and I believe it works fine. It gets the job done. I'm pretty sure that if I were switching to a BMW or whatever system I'd have gripes too. In my opinion, too many contributors to these forums just want to complain.

Reactions: 2

KenZ

· #11 · Jul 18, 2014

I have a 2013 MKZ-H and I love the whole Sync system. But then, I am a computer guy and work primarily in PC and MS products world, so I guess it is how my mind works! I love the way it is organized and I think the response time is amazingly fast. Or at least fast compared to the 2010 Acura I traded in. The only thing on the Acura that I liked and have not found on the Sync Nav portion is that Acura could tell you what restaurants, stations, hotels, etc were at each interstate exit along your route. That was quite handy in travelling. However the Acura system was so slow, that you were often past the next exit before it would tell you what was there. There were also many times when you missed a turn and the Acura system was rerouting you that the reroute would not come up until you missed the next 2 or 3 turns.

Voice commands have come a long way. I am very impressed on how you can just tell the Sync nav system the address and city and it finds it for you without having to type in anything. When I tried most nav voice commands on the Acura, it would typically turn on the heater or place a call to my sister.

On the touch screen, I have gotten used to using a stylus. The stylus sort of forces you into quick taps. I am sort of OCD about finger prints and the stylus cuts down on those. Those fingerprints really show up in the sun, even with a matte screen protector that was supposed to cut down on them.

All in all, I am a very happy guy with Sync. It is one of the reasons I have ordered a MKC to go along with my MKZ-H!

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Reactions: 2

2Geeky4U

Discussion Starter · #12 · Jul 18, 2014

Katie said:
Hi, 2Geeky4U, I posted a reference to an app I like, MyFord Touch Guide app, so you can have a drink & check out the MyTouch system from the couch before you wreck. .
The system does seem to get better after a couple days! At first when switching from Bluetooth audio to Sirius, then back to Bluetooth, there was a long delay in reconnecting & the audio was not routed thru the speakers. Annoying & required repairing the phone to Sync 2x. No longer a problem & reconnects to bluetooth quickly.
The message center area behind the steering wheel is a much easier place to control entertainment & Nav while driving. I find it easier & quicker than voice ctrl at times as I can't always remember the specific voice commands.
Hope this helps. .

Thank you.

Reactions: 1

2Geeky4U

Discussion Starter · #13 · Jul 18, 2014

humpty dumpty said:
Fair enough. I think a lot of the issues with sync can be chalked up to it being built on an ANCIENT version of Windows. It also does not respond well to operation while driving. Just to make sure we're covering all bases you weren't driving were you? If you are driving you need to use the wheel mounted controls or voice...

No I was sitting in my garage.

Micmitc77

· #14 · Jul 30, 2014

I use the voice commands. They work great. I also use the controls on the steering wheel. I had a 2011 Explorer and was disappointed to discover they removed the climate controls from being adjusted from the steering wheel controls. They also limited the nav functions to only being able to cancel the route. You used to be able to select home and previous destinations.

todd92

· #15 · Jul 30, 2014

I am having no issues with the touch screen, seems to work fine.

The voice commands work great, after having several other cars which could never understand what I was saying and MKC gets it right every time.

Reactions: 1

Hunter090

· #16 · Jul 31, 2014

It seems at least that problems with the infotainment/touch screen are not apparent in every MKC. It is either some one off problems in some units, or it might have to do with the user as well. The good news is that means it should be generally fixable then.

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