Well tomorrow it will be 3months since I was hit. Getting parts for.this car has been nothing but a nightmare. They have now moved the date back to May 14th for the.last part from May 1st. Lincoln customer service offered me an extended warranty. But I just want my car back. I have had to contact a lawyer who rec. Either trying to get insurance to total ( its repaired now except for a backup module bracket) or have it declared a lemon. Lemon laws usually don't apply to wrecked cars but this is a bit.different because the car just can't be fixed due to Lincoln not.having.parts.
The body shop is Ford's. I have called customer service and dealt w the dealer til I am blue in the face. I fully believe that if the right executive knew of this, a part would be fed ex'd from the production plant that day.
I have made myself as vocal as I can on social media, locally and where I work. Our local Buick dealer heard and contacted me to assure me they don't have those problems and I should trade that MKC off on an Enclave.
It seems that Lincoln is trying to change the culture and reinvent themselves. While their strategy may now be different, I don't think they have succeeded in changing their culture, which means in the long run, they will fail.
Does anyone know how to contact any higher ups in Lincoln? I am at a loss of what to do next but.I have little.faith that this car will be repaired.
The body shop is Ford's. I have called customer service and dealt w the dealer til I am blue in the face. I fully believe that if the right executive knew of this, a part would be fed ex'd from the production plant that day.
I have made myself as vocal as I can on social media, locally and where I work. Our local Buick dealer heard and contacted me to assure me they don't have those problems and I should trade that MKC off on an Enclave.
It seems that Lincoln is trying to change the culture and reinvent themselves. While their strategy may now be different, I don't think they have succeeded in changing their culture, which means in the long run, they will fail.
Does anyone know how to contact any higher ups in Lincoln? I am at a loss of what to do next but.I have little.faith that this car will be repaired.