Lincoln MKC Forum banner
1 - 20 of 45 Posts

·
Registered
Joined
·
795 Posts
Discussion Starter · #2 ·
Ha ha I still have low battery message..

But my notifications are working again

Garage working

remote start schedule working again


Yay Lincoln! Now please fix my battery message.
 

·
Registered
Joined
·
733 Posts
I'm still waiting approval going on 2 weeks. Reinstalled the app. Running iOS 9.0.2. No change.
 

·
Registered
Joined
·
188 Posts
Ha ha I still have low battery message..
I am still betting its the car not the app with the low battery issue. And I would be willing to bet it fixes itself... when I don't know. :wink
 

·
Registered
Joined
·
795 Posts
Discussion Starter · #5 ·
Blanster try Rayo's steps to reauthorize your car which includes a SYNC master reset. It should not take 2 weeks to authorize your car, it sounds like you may have a different problem. Someone else on here (kmcart I believe) had some connectivity issues that involved his phone carrier/provider and I believe he literally had to switch providers to solve. Not sure if yours is the same problem but two weeks to authorize your vehicle is way beyond normal. I forget, were you working with Lincoln on this? What do they say?

Rayo how long did you have your low battery message until it magically went away :). All of my app issues on all phones and all versions are fixed but my battery message remains persistent across all of them and only appeared after an apparent problem with my battery. The low battery message after the battery replacement has remained since the middle of September so I'm going on about 3 weeks. Someone else has the message since spring! Do you recall how long you had it for?
 

·
Registered
Joined
·
188 Posts
Blanster try Rayo's steps to reauthorize your car which includes a SYNC master reset. It should not take 2 weeks to authorize your car, it sounds like you may have a different problem. Someone else on here (kmcart I believe) had some connectivity issues that involved his phone carrier/provider and I believe he literally had to switch providers to solve. Not sure if yours is the same problem but two weeks to authorize your vehicle is way beyond normal. I forget, were you working with Lincoln on this? What do they say?

Rayo how long did you have your low battery message until it magically went away :). All of my app issues on all phones and all versions are fixed but my battery message remains persistent across all of them and only appeared after an apparent problem with my battery. The low battery message after the battery replacement has remained since the middle of September so I'm going on about 3 weeks. Someone else has the message since spring! Do you recall how long you had it for?
Ohhh yeah... it lasted quite a while. And with all the problems I had, I was checking it quite often and given the majority of my woes were during winter... I was using the App daily. I bet it kept reporting the low battery for a solid month. Basically it was sooo long it's like your refrigerator running, you don't notice when it runs... until it doesn't. ;) It was almost like one day I looked and said "hey... the battery message is gone... hmmm?". Again I was sooo used to seeing it report low, I almost started ignoring it. I know... real specific right?? :devil
 

·
Registered
Joined
·
239 Posts
That was me who switched carriers, but not just because of problems with the app. The app would only work sporadically because of bad coverage from my cell phone carrier. Obviously, I was having other bigger cell phone problems/frustrations because of the weak coverage that had nothing to do with the MKC or the app. But since I changed to a better carrier, the app now works all the time.

I'm also the one who wrote that I've had the "low battery" message since the spring. It started on the old version of the app (Android) and, when I downloaded the new app this summer, it is still there.
 

·
Registered
Joined
·
795 Posts
Discussion Starter · #8 ·
Ok so hopefully my message will go away soon then based on Rayo's experience. Rayo you did have your battery control module replaced too right? I just had my battery replaced.

Wondering Kmcart about the android side of the app? Looks like blanksters problem is a little different, he can't authorize at all to test for connectivity problems.

Did you guys get updates on the android side? Were you having the same hanging issues as us iPhone users seemed to have? Just curious. Glad they came out with the update fairly quickly (at least for me my problems only started a couple weeks ago) as its cold in the morning now and I love that remote start schedule :)
 

·
Registered
Joined
·
795 Posts
Discussion Starter · #10 ·
And when I open my app I'm still getting service request errors..oh man, I thought I was all fixed..

Anyone else try out their remote start schedule after the update yesterday? Did you have success?
 

·
Registered
Joined
·
733 Posts
Blanster try Rayo's steps to reauthorize your car which includes a SYNC master reset. It should not take 2 weeks to authorize your car, it sounds like you may have a different problem. Someone else on here (kmcart I believe) had some connectivity issues that involved his phone carrier/provider and I believe he literally had to switch providers to solve. Not sure if yours is the same problem but two weeks to authorize your vehicle is way beyond normal. I forget, were you working with Lincoln on this? What do they say?

Rayo how long did you have your low battery message until it magically went away :). All of my app issues on all phones and all versions are fixed but my battery message remains persistent across all of them and only appeared after an apparent problem with my battery. The low battery message after the battery replacement has remained since the middle of September so I'm going on about 3 weeks. Someone else has the message since spring! Do you recall how long you had it for?
I've been working with Lincoln support - They have only suggested reinstalling the app after they did something on their end. My cell provider is Verizon and I have very good coverage, even in the garage as well as WiFi out there. I got the initial "authorize" requent on the Sync 3 screen then nothing after. I'll see what happens by the weekend. Anyone with Sync 3 having success with the app?
 

·
Registered
Joined
·
795 Posts
Discussion Starter · #12 ·
I think thats way too long for the authorization and I would try the master reset of sync and resend the auth again. I had a similar problem. The other thing lincoln had me do was completely delete my account/car off of the lincoln site to disassociate the car from the app and start over. These steps worked. Previously my authorization took 24 hours almost exactly, this last time it took a little longer at 27 hours but I think weeks - there is a problem. What does Lincoln say about weeks for an authorization?

Not a big deal to reset sync unless you have a lot of nav and favorites saved. I'd delete my app, make sure you are logged out of lincoln owners account, do master reset of Sync. Reinstall app and log in and resend your authorization and it just may work now for you. Maybe something got crossed up while the new update to the app came out.
 

·
Registered
Joined
·
188 Posts
Ok so hopefully my message will go away soon then based on Rayo's experience. Rayo you did have your battery control module replaced too right? I just had my battery replaced.
The easier question would be what didn't they replace??? The list of modules replaced through my nightmare was extensive as they were hunting for what was constantly killing the battery. They replaced the Battery, some module bus/interface under the steering wheel, the body control module, the APIM, the safety restraint system module, power steering control module and many others. Heck after over 42 days in service... I am pretty sure the only thing they did not try is replacing the main PCM.
 

·
Registered
Joined
·
239 Posts
My phone updated the next version of the Android app today. Everything works (including Autostart), but I still have the "low battery" message.
 

·
Registered
Joined
·
5 Posts
..Anyone with Sync 3 having success with the app?
I'm using the app on a 2016 MKC with Sync 3 ... though not with a scheduled start. But manual remote start works fine.

The initial authorization took a day or so I think to work its way through, but didn't require any intervention by support and has worked well since. The last update to the app is a great improvement over the original.
 

·
Registered
Joined
·
795 Posts
Discussion Starter · #16 ·
My phone updated the next version of the Android app today. Everything works (including Autostart), but I still have the "low battery" message.
Km have you ever actually had your car into the dealer to investigate a potential battery problem? Or are they insisting it's an app issue? Seems we are only ones left with that message. Rayo had it but revisit his story and he probably did have something wrong with the car. I DID need my battery replaced..

Reason I ask is because I did some pretty extensive testing with Lincoln even going to their "servers" to delete my account and car completely. Then I had installs on two iPhones that never had the my Lincoln mobile app installed. Even when everything else was fixed across the board it still reports this battery message. And I never saw it or had issues with EITHER version of the app until my battery started to die...

Other oddness is I'm iOS and you're android....and you have had it from spring until now on both apps throughout.

I know I have asked the forum before but has anyone else been stuck with this battery message besides me and km (Rayo did but his car eventually blew up on him so who knows :)
 

·
Registered
Joined
·
795 Posts
Discussion Starter · #17 ·
The easier question would be what didn't they replace??? The list of modules replaced through my nightmare was extensive as they were hunting for what was constantly killing the battery. They replaced the Battery, some module bus/interface under the steering wheel, the body control module, the APIM, the safety restraint system module, power steering control module and many others. Heck after over 42 days in service... I am pretty sure the only thing they did not try is replacing the main PCM.

Wow Rayo I forgot what a horror your story was..I wasn't active on the forum when you were posting your issues.

And this was all to troubleshoot your battery continuously dying? Wow. How long did you have your MKC before this started happening again? Did they ever even find out what it was or did the airbag blow up cause them to just give up and trash it? Hopefully they took it to "play" with and learn...
 

·
Registered
Joined
·
239 Posts
No, haven't had it to the dealer for the app issue. Once the Ford In-Vehicle Tech Rep told me it was a known issue, I figured it's a bug with the app and not a real problem with the battery or charging system.

I guess I'm basing my assumption on the fact that the car doesn't exhibit any behavior that I've ever had with previous cars when the battery is low or dying and giving the amount of tech in mine (fully loaded Reserve with everything but the Towing Pkg.), I'm guessing that I would be seeing some weird electrical behavior or hiccups if there were really a problem.

...like the 2005 VW I had that constantly blew headlamps, opened the sunroof by itself, windows went in the opposite direction when you used the window switches, etc. Not to mention the continually leaking roof they couldn't stop. Traded out of that mess for a Mercury, then on to Lincolns and haven't looked back. Have to chuckle over what's going on at Wolfsburg right now...
 

·
Registered
Joined
·
795 Posts
Discussion Starter · #19 ·
Yeah, not good for them right now. Makes you wonder what else goes on....

I never saw a symptom of my battery directly either. It went in for extended service and tsbs in July. While it was there I got 2 battery alerts and just assumed they had doors open for awhile doing seat TSB. Both messages went away (or shut off the alert status) while still at the dealer. I thought nothing further since the battery appeared fixed and message went away. I picked up my car and what alerted me to a potential problem was that my car shut down the power active mode which lets me listen to the stereo without running the engine. It does this by design automatically in about 15 minutes in case you forget to shut it off so the battery doesn't drain completely. You just push the button again to reactivate it. I've done this up to 3 times at least (45 minutes or so) consecutively without power active mode shutting down.

When getting other work done at dealer I brought it up to them. They said they tested battery and it passed with flying colors, there was no problem, it was normal. I tested loaner I had and confirmed that I could run power active an hour(possibly longer) on that vehicle just like I had been able to do when I first got my car. When I brought this up to them again they said that when they went into the computer settings/diagnostics of the car they were "blocked", they said it was because although battery tested fine there was something up were the voltage was low enough to "block" even though battery tested fine. It didn't make much sense to me but that's what they told me, perhaps I misunderstood. Anyway they said they replaced battery and now I can listen to the stereo again without it shutting down prematurely.

So...lets hope it just goes away on its own like rayos. I have had a battery issue/replacement. If I were you I would check in with your service department if it's convenient for you. It may be a subtle problem (and if you don't listen to your stereo in your garage :) you might not know about it just yet.

I've spent the last few days (before update came out) troubleshooting with Lincoln. I'll give it a little while to see if it fixes itself somehow before I contact them again to see if this is still a known software/app issue.
 

·
Registered
Joined
·
20 Posts
I'm on 6 months waiting for approval...
 
1 - 20 of 45 Posts
Top