Have to ask...is the car running when you attempted this?
Turns out it was just the cable, weird cause the cable works fine on my laptop and in the other car it came out of. Also works fine in the MKC if used with a cig plug adapter. Used a different cable this morn and seems to work no issue which is great news because I didn't want dealer to remove a single panel on this car (they always seem to damage something).
To bad the sat radio still sucks... wish they would fix the cutting out already it is the most annoying thing ever.