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WeatherTech liners....

9K views 27 replies 10 participants last post by  5.0 Candy REDCS 
#1 ·
Bought them last week for my '16 MKC:
The front pair, as expected fit beautifully, they designed them to FULLY contain water/moisture/melted snow. You really have to try hard to create a moisture mess with these front liners in place; 9 out of 10 !
2 row mats:
Fit and finish is quite good, they could have extended them further under the seats to accommodate wet shoes, in my opinion,you have to be quite aware where you place your feet, or you will have melted snow outside their coverage area; 8 out of 10 !
The cargo liner arrived completely deformed and would NOT, could NOT remove the spring like coil it had due to shipping stupidity...rather than box it and ship it flat, this arrived rolled up in a 5" X 5" x 3' box....how long it set in that rolled up position no one knows, but I added 2 windshield jugs on either side to weigh it down, had it in the house at room temps (75C) for two days, and also tried to relax the plastic it's made out of with my heat gun set on low.....nothing worked,I ended up returning it to the dealership for a full refund....at almost $140 bucks,the least they can do is package it in a flat carton.
The rolling up of this cargo liner also created more problems; it completely destroyed the holding edge and turned it into multiple ripples,an easy escape route for water to get out... VERY disappointed in it's handling.
I thought of asking for a replacement, but I figured they would just send another packaged in the same manner, ROLLED UP, so I opted for a full refund.
Now if this was manufactured in a rubber compound I can easily understand rolling it up,because the second it's out the box, it would lie flat, but the type of material they use, and it's ultra lightweight holds a coil permanently.
I went as far as writing a letter to customer support complaining about the method of packaging for the cargo mat; -1 out of a 10.... complete junk! If they offered this mat to me for a lousy $1.00...I would have declined it,that's how bad it really is!
In the mean time, I'm left with basic OEM carpeting in my cargo area so I have to figure out what other options are out there!
In defence of Weather Tech, I have had these mats in ALL my cars ( and I had plenty of cars over the years) and have never encountered an issue like this, EVER....They need to realize they cannot roll these mats up and stick them in a box and call that a day!!!!!!
Positives:
Lightweight and thin enough that they fit perfectly,impressive ability to contain water within them.Well extruded.

Negatives:
Above average price point, 2 front liners and 2nd row liner came to $294 Canadian, not exactly a cheap liner.
Retains full memory,if rolled up, you WILL have problems with getting to flatten down. When wet, it tends to be a lil slippery due to the material/inside finish used.
 
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#2 ·
I will NEVER buy either Weatertech or Husky because I pretty much have never seen a pair that did NOT roll up or get out of shape and look terrible..not to mention leaving gaps where dirt/debris fall then you have a nice ring around the edge of the carpet of their supposed "digital fit". My friend owned a detail shop and we would see them come in like that all the time, they are only perfect until the plastic looses shape then it looks terrible. I buy regular weather mats (heavy rubber that lay flat) that have at least a lip or pattern to hold the water/snow/dirt. I'm just careful about getting in and out with dirty shoes and have no problems.
 
#4 ·
They are llyods mats I got from auto anything. They have multiple kind/patterns. They are exact fits matching my Lincoln ones. My only complaint is I bought brown colored ones to match my hazelnut interior and the coloring wore off some where my foot rests before the gas pedal. I also would have liked a back mat that went over the hump as my son insists on walking out the back over it uuugh! :)

They have awesome custom MKC carpeted ones that I was going to get for summer but $$$ and haven't wanted to invest much more in my MKC for obvious reasons....at the dealer again :-(
 
#5 ·
5.0 Candy REDCS, not sure what you're going to put in the cargo area in the winter that may be wet or have snow on it and what your needs are, but have you looked at the mat available from Lincoln? I'm not talking the "reversible" carpet-on-one-side/rubber-on-the-other mat from the factory, but there is an all plastic "tray" style mat made out of a hard flexible plastic that's designed for and measured to fit the cargo area, has the MKC logo, etc. available from the dealer or Lincoln Accessories. My dealer threw it in for me because I bought a model on the lot other than the one I had ordered and my ordered car was supposed to have the "reversible" mat. I'm actually happier with the "tray" style. It has a lip all the way around it and a pattern of Lincoln logo shaped cutouts throughout it to catch water, etc.
 
#12 ·
That's awesome...yeah that would work for my needs, I'm just looking to protect rear cargo area and Im not about to shovel snow in there lol, but some protection would help keeping things dry....price is quite reasonable as well....thank you for the heads up kmccart appreciate the help man!
 
#7 ·
Yes. The logos look like they may be laid out a little differently, but that might just be the perspective of the photo. Essentially, though, that's the mat.
 
#9 ·
It's a hard molded plastic. It does have a little flexibility, but is rigid enough that it holds its shape and doesn't roll at the edges.
 
#10 ·
I just looked closer at the photos in that eBay listing. In those, the mat looks like it been rolled up or shipped rolled up and appears to have creases along the edges and some coil. Mine is absolutely flat. Not sure if mine had been shipped flat to the dealer or what...but mine does not have any of those crease or roll indicators.
 
#28 ·
Yeah, noticed the same thing...you can see it in that last pic, edges are rolling right up, and distortion on the edges...What are these companies NOT getting? consumers do not want mats that look like they are spring loaded, enough already!
 
#14 · (Edited)
I originally wanted the north ridge but they didn't have brown which was what I really wanted to match/highlight my hazelnut interior. I took a chance on the rubber tite ones. Those have little circles instead of the rectangular patterns to catch the water/dirt. They also DONT have an actual lip which worried me at first.

I'm happy with them for a few reasons a lot based on MY preferences...

They are a sturdy flexible hard rubber, not too thin and flimsy, not too thick and heavy. I don't like the big heavy rubber ones, harder to quick pull out and shake dirt/water off if necessary or even hose off quick. The circle pattern is easier to dry up too with a towel if you hose them. I also like the no lip design because you never knock you feet on them and don't even know they are there. They are smooth and not "sticky" rubber if you know what I mean. Again your feet don't "catch" on them.

They fit everywhere perfectly and stay put. They are not big and bulky like some of the rubber mats can be. Cargo mat came rolled, others came flat. laid out flat perfectly in a few hours, no curling problem.

For my needs they caught the dirt and snow/water just fine. I never had a "run off" I am generally careful/mindful about not jumping in my car with filthy wet muddy shoes :smile and any snow stuck would melt and stay on the mat. If it looked like a lot of water sitting on the mat after a drive I just grab an old towel from my garage and blot it up easily (again the rectangular pattern style with all the grooves would make this a little more time consuming). So despite all my other dirt and stuff in the doors of my car LOL my interior is still perfect like new!

If you are extra dirty or track a lot of snow/ice/mud in your car I would go with the north ridge or another that can trap larger amounts of that. I would say the rubber tite ones are for moderate/average.

Really wanted these in brown with the custom MKC logo stitching (for non winter months) but when you look at the total for the full set ($260 plus ship) I don't want to invest that amount in this car right now until I see what happens with it.

They look nice, click on customization to see the MKC and Lincoln logos you can add.

Lloyd Luxe Floor Mats - Ultra Plush Luxe Carpet Mats
 
#13 ·
When I bought my MKC, I had also ordered the all weather mats from the Lincoln dealer. I checked out the WeatherTech liners today and the sides are a lot higher and they also cover the left foot support so I decided to bite the bullet and ordered the front set only.
 
#16 ·
I got my WeatherTech mats last night and installed them right away....they fit great. I expected the material to be a little thicker than it is so it will be interesting to see how they hold out.
 
#17 ·
Again, I agree with you countryguy....they seem to be on the side of "flimsy", crazy thin material, as you said, we shall see how they hold up. I never heard back from corporate WeatherTech so far....it's been over a week since I emailed them with my displeasure about the trunk liner....I'll give them another week to respond then open "other" channels of communication with head office.
Honestly, I have no problem paying a premium price for a premium product.....however when I pay a premium price and get inferior product,I get pretty disappointed.....I intend on getting my message across to corporate headquarters.
Enough consumer complaints and they realize it will effect their bottom line $$$.
 
#18 ·
So I wonder if there are some odd QA things going on at WeatherTech. Seeing the complaints from you guys, I have to tell you, I have had no issues. I have had my full set in the 2016 MKC for 3500 miles now. They lay flat, sides do not curl (front or back), the cargo mat is perfect. Yes... agreed they are not uber thick, but as long as they don't move around or curl, I guess I don't care. The likelihood of wearing through them... ummm yeah, I would have to drive this car for 10 years for that to even become a concern.
 
#21 ·
Ray; Im not complaining about the fronts OR the second row mats, my complaint centres around the idiot at Weather tech that decided to tightly roll up the cargo mat and stick it in a tube for shipping,regardless what I attempted to do to straighten it back to it's flat position, it continued to curl up like a freaking spring.....I need that feature like I need lung cancer! :eek
 
#19 ·
Hey Ray,
I've had my WeatherTech's for about 13 months and have had a running disagreement with them about the same issues you're hearing from others. They don't continue to fit tight in the back mats only. The fronts are fine. It's a good design but poorly done. The "shell" is too thin on the rear mats causing them to disfigure. I got tired of being treated like a noob by their service people and wrote it off as a bad experience. I was told twice to "never take them out to clean them. They are designed to be wiped off." Also, I was told to "turn them inside out for a day or two and they'll be fine." Right. Please excuse the size of these pics. I rarely have anyone in my back seat other than the occasional grandkid - and they didn't cause this. I'm not a fan. You seem to be an exception to what I'm hearing! I wish you well!
<a href="http://s1297.photobucket.com/user/bwshell/media/image_zpsgbbgfm85.jpeg.html" target="_blank"><img src="http://i1297.photobucket.com/albums/ag24/bwshell/image_zpsgbbgfm85.jpeg" border="0" alt=" photo image_zpsgbbgfm85.jpeg"/></a>
<a href="http://s1297.photobucket.com/user/bwshell/media/image_zpsyywuctkh.jpeg.html" target="_blank"><img src="http://i1297.photobucket.com/albums/ag24/bwshell/image_zpsyywuctkh.jpeg" border="0" alt=" photo image_zpsyywuctkh.jpeg"/></a>
 
#23 ·
Hey Ray,
I've had my WeatherTech's for about 13 months and have had a running disagreement with them about the same issues you're hearing from others. They don't continue to fit tight in the back mats only. The fronts are fine. It's a good design but poorly done. The "shell" is too thin on the rear mats causing them to disfigure. I'm not a fan. You seem to be an exception to what I'm hearing! I wish you well!
Well maybe they are just too new and not worn enough yet. At only 3500 miles, they are still perfect. Maybe after a hot summer in the car I might see some curling. I will keep my eyes on them. I hope they stay as nice as they are now. Given WeatherTech's adoption out there, I would think if they are going cheap on their DigiFit liners, making them thinner etc. They would soon see a big backlash in thier owner loyalty and folks buying the product. Hopefully if this is a bigger issue, they will realize they are losing more customers then the dollars they are saving.
 
#22 ·
The weather techs might be ok for awhile but what I think happens is that with heat blowing on the mats/then cooling in summer causes the plastic to eventually expand and contract and lose its shape and tight fit. Again I have seen probably 50 or more cars with those types of mats (weather tech or husky) and they all had some amount of "curl" or loose fit except when they were brand new. Worse than that was when I saw actual dirt rings(light colored carpet) from the edges of those mats because dirt (even small bits) fall and get trapped between the mats "tight" fit and the carpet and if you don't pay attention and vacuum it can cause a "ring".
They are a lot of money to look shoddy in a year or so... It might not bother most people if they are a little loose but I go nuts about that stuff so I skip them. It's not that hard for me to keep my interior clean by just being careful. Apparently they are ok for a lot of people based on all their sales :). I can see how Canadians might need them more than me with their weather...
 
#24 ·
If you read some online you see both, a lot of people whose mats curled or lost their fit (in some cases within a year weather tech even replaced them for folks) and plenty of people who didn't seem to have the problem or only had the problem on one of their mats. If they have made the material thinner now (my experience with these mats go back 10 years so could have changed) it would concern me a bit. Again I think it may have to do with some extreme temp changes why some disfigure and some don't.

Don't mean to scare anyone away or put them down. They are awesome mats for their purpose(protection). I just personally have seen it a lot so I chose not to spend the money and risk being annoyed when they lose their shape. Hope they stay nice for you.

Anyone else have them somewhat long term now? How are they holding up?
 
#25 ·
^^ I haven't had weathertech mats but had huskies in a KIA Sportage that fit perfectly. I had the front n back seat mats for 3 years n they never moved or lost shaped. Worked well in the hot summer months and rainy / snowy winter months. The reason I got huskies over weathertechs came down to $$$ (about $50 less). I'd buy them again.
 
#26 ·
If I remember correctly, the older WeatherTech liners used to be slightly thicker material.....I say "slightly" because that is a recollection, I never really put a micrometer on them,but in hand, they felt thicker and better made....the older ones I had never lost shape and used them throughout the year, summer, fall,winter and spring....
I finally received a reply from Weather Tech regarding my complaint,basically I'm not impressed...as far as I am concerned I'm done with Weather Tech...
I tried everything to flatten the cargo liner, brought it into the house (where it's warm) added 4 new jugs of windshield washer on both ends to try and "convince " it to lay flat, tried my heat gun ( on low settings) to warm it up further, nope....nothing worked....it would just curl up into a tube!!!!
The cargo liner is anything but cheap and I was prepared to eat the cost, but this is just crazy, They are made out of a "rubberized plastic".....GREAT...that sure helps the consumer a whole lot! His logistics to all this is because of the cost of using a flat box,so they roll it up and stuff it in a 9x9x36...how long is it in that box for???? After 5 days weighed down with 4 jugs of washer,and hitting it up with heat....it's like I never attempted to straighten it out, put it in the trunk area, and it looked like a plastic piece of pipe! awesome!
Mr Del Hollingsworth's reply;

Hi Mario

My name is Del Hollingsworth and I am on the Wholesale Managers here at WeatherTech. I am sorry to say that I did not see your initial email to us, as I typically get forwarded any concerns from Canadian Customers. Reason being, is that I am the liaison with WeatherTech Canada. WeatherTech Canada handles all orders/customer service/logistics out of Canada and would have been asked to help assist you with your situation. So let me see if I can't review your situation and at least give you an idea of why we package the cargo liners in the box we do.

I have been here for 17+ years and we have always rolled up the cargo liner and shipped them in a box that can range from 9x9x36 to 9x9x55. Why not ship them in a flat box? Well for a couple of reasons, 1. There are a lot of different sized Cargo liners and 2. Shipping a flat box anywhere from 20x30x2 to 48x72x2 would be extremely expensive and also really prone to damage in shipping. So our best solution was the box that we currently use. The liners are made out of a rubberized plastic so that they do have some flex to them and under normal conditions should return to their intended shape after a few days out of the box. So to hear that your cargo liner didn't is definitely alarming and we are very sorry for that.

I am sure you are probably wondering if we get this complain a lot? It's an occasional concern, but it's very rare. Simply because most folks simply roll it out and put heavy items on top of it and it's just fine in a matter of days. I am confident that your situation is an isolated one and would be happy to
to reach out to WeatherTech Canada if you would like assistance in getting a cargo liner that works for your Lincoln MKC.

We are here to help and thank you for your feedback. I am sorry for the delay in getting back to you and look forward to your reply.

Kindest regards

Del Hollingsworth
I call this: Buyer beware!
 
#27 ·
My response to Mr Del Hollingsworth:
Hi Del,
Thank you for taking the time to reply, it honestly IS appreciated.
First of, I tried to "convince" the cargo liner to flatten out for 5 days it was brought inside my home, where it is warm....2 new jugs of windshield washer on either side of the wheel well area were applied...I also tried to make it more pliable by applying additional heat from my heat guy on low settings from a distance of 12/14 inches away,moving the gun back and forth, again that failed miserably.
When I returned the liner to the rear cargo area in the MKC, it just curled up into a roll....both sides were raised a good 10" on both sides.
The worst part is that the outer lip was deformed severely,weaving in and out in a "S" pattern!
I do NOT think a consumer is asking to much when they expect your liners to arrive in their original manufactured shape rather than having to come up with novel ideas to flatten them.... after almost a week of various attempts to achieve desired results, and failing.... I essentially returned it to the dealership for a full refund.
This is NOT my first time using your products, specifically Weather Tech automative liners...all the previous cars I owned were treated to these liners, and by and large they always satisfied their intended use...
As you are aware, the price point of these liners, when you factor additional costs (tax, shipping etc) are not exactly cheap....with that said, how you decide to ship is entirely up to you, but as a consumer receiving a damaged product, it's just not acceptable, or desirable.....How long did my cargo liner sit curled up in that box? a day? a week? a month?....I guess we will NEVER know...it does not make any sense to me that this liner would resist a heated house with 4 jugs sitting on it and additional heat applied for 5 days and returning to it's ORIGINAL curled position!!!
No complaint whatsoever with the driver/passenger liners...or the second row seating...they fit like a glove, however the entire hassle of trying to deal with the cargo liner is just beyond logic!
The cargo area is now open to whatever spills,moisture and dirt that would come into contact with the carpeting,that to me is disconcerting !
Again, thank you for taking the time to respond, but it did not ease my mind or concerns I have with my cargo area!
Yours very truly
 
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