Why no Lincoln/Ford representative on this forum?
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"Ford Mustang Forum" has the privilege of a certain Ford Rep by the name of "Deysha".....why not have a chat with her?....she has been extremely helpful to me and a bunch of owners with various issues and is a GREAT rep, incredibly helpful lady!
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I've often wondered about this as well. On the Escape forum, I routinely see replies by a Ford rep who offers to help or provide some technical information about how a feature of the car works. Sometimes, they'll even send a welcome message with an offer to help with any problems to new owners who have just joined the forum! Ford does this for Escape owners but not buyers of Lincolns, their flagship brand?? I find that both incredible and insulting. However, it parallels my dealer experience: they don't quite have their act together; and they don't really care. I like my MKC and would buy it again. But when I take it to the dealer and they're completely baffled and clueless when I ask about a TSB, it doesn't give me a good feeling.
I agree with your statement, it seems as if we as a premium brand purchaser do not get the full experience that we might/should enjoy as such. I have my car at the dealer now as both seat backs have stopped cooling, the bottoms are fine but both backs have stopped. I took it to the dealer and they said could not duplicate, even though I had the SM come out and verify that they aren't working, apparently the tech did not know the seat backs cool as well as the bottoms!! So, they are working to find the issue now. I have been greatly disappointed at the entire ownership experience, except for the vehicle itself, but the other side of the coin has me questioning whether the stress and hassles. I its worth it? I know nothing in life is perfect, but c'mon, seat backs? really? There have been other nitpicky little items as well too which has me agreeing with your statement.
Hey this is my first post w/ new user name b/c I can't get the rest password link to work. But anyway...
I actually emailed Deysha when I first traded my 2014 GT for my 2015 MKC. She at the time said no plans to have anyone here and gave me a link to some Lincoln customer care facebook page if I wanted more help.
:frown
As stated they don't care..
The facebook page just responds and pretends they are helping directing you to private message them instead. Then they block all that you post. Ask my wife. So they want everyone to make their complaints there so they can hide everything, but what users see is that they are so "caring" and want to help. You never know what happens after that...which is no help.
The facebook page just responds and pretends they are helping directing you to private message them instead. Then they block all that you post. Ask my wife. So they want everyone to make their complaints there so they can hide everything, but what users see is that they are so "caring" and want to help. You never know what happens after that...which is no help.
Both pages. First she posted on Lincoln Motor Company Facebook and it was blocked. When she complained that others got to ask for help through their posts and why were they hiding her problem they posted an extremely edited version of her post so no one would know exactly what the problem was. Then they directed her to Lincoln Client page where they reply like they help and tell you to PM them. Then they block all further correspondence and posts. They want to have complete control over what people see and know (nice huh?) so that's why they will not have rep in here dialoguing...they cannot control, hide, nor delete any posts in here like they do on their facebook pages.
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Why are we surprised at their behaviour?....they are no better OR worst that other major auto makers...GM sucks, Dodge/Chrysler, BWM Benz....the list is eternal; ALL have pretty pathetic customer services....and I am speaking from PERSONAL experience....my daughter's brand new Q3 has had plenty of quirky issues going on,what they said was repaired/replaced resurfaced time and time again.....Her last foray was the tire pressure monitor would go ballistic with dire warnings about not one, not two not even three....but all four wheels being dangerously low pressured ( I personally checked ALL her wheels with a hand held pressure gauge and they were ALL at 32 psi!!!).
The cute lil boy with the red bow tie( this puke NEEDS to grow tfu,FAST) at the dealership tried his usual condescending tone with me.....I guess my glare back made him realize I was about to knock off his lil red bowtie off his shirt so he scampered away back to his hole somewhere.....
Head mechanic comes over, without even suggesting a diagnostic test to determine what might be causing the problem, says we ordered a brand new monitoring unit for her Q3 and it should be here tomorrow,next day, unit is replaced...driving out their pearly garage gates....ding,ding,ding,ding.....oh look what we have here...all tires under inflated....so finally he says, guess we will have to look deeper into this,like REALLY!
So now she has a loner (Q3) in her hands and NO time line as to when her new high end Q3 will be repaired,it's just laughable, all brands,barr none, have issues.....some bigger/worse than others!
Rant out!
The cute lil boy with the red bow tie( this puke NEEDS to grow tfu,FAST) at the dealership tried his usual condescending tone with me.....I guess my glare back made him realize I was about to knock off his lil red bowtie off his shirt so he scampered away back to his hole somewhere.....
Head mechanic comes over, without even suggesting a diagnostic test to determine what might be causing the problem, says we ordered a brand new monitoring unit for her Q3 and it should be here tomorrow,next day, unit is replaced...driving out their pearly garage gates....ding,ding,ding,ding.....oh look what we have here...all tires under inflated....so finally he says, guess we will have to look deeper into this,like REALLY!
So now she has a loner (Q3) in her hands and NO time line as to when her new high end Q3 will be repaired,it's just laughable, all brands,barr none, have issues.....some bigger/worse than others!
Rant out!
We've never had a worse experience in our entire lives, not us, not close relatives, not any manufacturer/dealer. That's a lot of cars. Guess we must have been lucky up until now. Lincoln is more than making up for our good fortunes (of no problems and bad dealers) now
Had an issue with a gmc truck years ago and although gmc was a pita at least the dealer was honest and reputable. They couldn't fix the truck LOL and after a while I realized it wasn't the techs fault. Gmc was stubborn and wouldn't replace things needing replacing. Eventually they lost in the end and after a back and forth for almost three years they finally ended up refunding a good deal of the price and I kept the truck and gave it to one of my guys at work to use as a work truck.
My wife is literally traumatized by her "Lincoln experience" and I can't get her to go to ANY dealer ANY manufacturer at this point (and she knows she needs to ASAP :frown ). She never wants to be made to feel the way she does over purchasing a luxury car, or anything else for that matter.
Way to go Lincoln!
LnkisPOS I don't think your experience explains why they don't have a presence on here. As stated, they have very responsive reps on other pages in the Ford line up. I suspect it's either because their customer care is split off from Ford and is MUCH smaller or they just don't think their sales demographic frequents online car forums.
Everybody has problems with servicing their car at one point. Ask my wife how she feels about our 2015 GMC Yukon XL and she will point blank tell you she'll never buy another GM product again. They recently kept our car a total of 5 days just for a brake job and oil change that they couldn't do right. They literally don't listen to what we tell them when we take the car in for service. As a result, they have no record in their notes of problems we complain about every time we take the car in. They deny the existence of TSBs and recalls until I print them out and show them to them.
Even my Honda dealer once failed to notify me that they broke my windshield while servicing my car until I got in the car and started to drive off, only to discover a crack than ran the whole way across. I drove straight back and asked them. They admitted they did it but I guess they were going to see if I even noticed... It happens. Dealer service centers are profit centers first and foremost, and there for the customer a distant second. Same Honda dealer used to keep a whiteboard chart in full view of the customer as to how much money per month each service advisor was bringing in. Any coddling dealers and service departments do is to cultivate loyalty to shake you out of more money down the road.
I don't know the history of your problem (guess you must have posted about it on here somewhere) but I don't think it'd be something I'd try and handle over Facebook anyway. I'd try and go through the hierarchy of company reps.
Everybody has problems with servicing their car at one point. Ask my wife how she feels about our 2015 GMC Yukon XL and she will point blank tell you she'll never buy another GM product again. They recently kept our car a total of 5 days just for a brake job and oil change that they couldn't do right. They literally don't listen to what we tell them when we take the car in for service. As a result, they have no record in their notes of problems we complain about every time we take the car in. They deny the existence of TSBs and recalls until I print them out and show them to them.
Even my Honda dealer once failed to notify me that they broke my windshield while servicing my car until I got in the car and started to drive off, only to discover a crack than ran the whole way across. I drove straight back and asked them. They admitted they did it but I guess they were going to see if I even noticed... It happens. Dealer service centers are profit centers first and foremost, and there for the customer a distant second. Same Honda dealer used to keep a whiteboard chart in full view of the customer as to how much money per month each service advisor was bringing in. Any coddling dealers and service departments do is to cultivate loyalty to shake you out of more money down the road.
I don't know the history of your problem (guess you must have posted about it on here somewhere) but I don't think it'd be something I'd try and handle over Facebook anyway. I'd try and go through the hierarchy of company reps.
Hey BK I didn't say or imply that there's no rep because of our experience/situation specifically at all, we don't think we're THAT special LOL. It's to hide EVERYONE'S issues.
But I do have to disagree that because we are a smaller segment and not many users as a good excuse not to have one like someone else on here said. Ford Fusion owners get this but luxury car purchasers don't? And even though the demographic is small Lincoln better be caring about what little customers they have and what issues are going to keep someone from coming back. it doesn't take that much to have a ford rep pop in a forum once in awhile.
My wife isn't trying to "handle" the situation through Facebook. She wants to people to know what it has been like to own her car. And no her post was not a rant but very tactful and factual...
The " hierarchy " of Lincoln do not care, we've been down that route multiple times.
No the full history of the problem has not been posted here for a few reasons. It's my wife's car and her story and she looks forward to posting the full story as soon as she can. We both have to stop ourselves from responding to some of the comments. Poker face....
You know what (and not to be rude or try to start a war but ) I could give a rats tail about Honda, gmc, or any other car manufacturer and whatever issues someone else is having now or in the past, and not in an unsympathetic way.
This is a Lincoln forum and the thread is about Lincoln issues, not Audi or Honda. No one ever said Lincoln is the only one, I think that's understood by any person of average intelligence and experience with buying cars.
I talk about and care about the car that I pay for every month, not a Honda, not a GMC - my wife's defective 2015 Lincoln MKC - the one that gets damaged from normal driving - the one that has had its modem/app/remote access broken since last July , 13 months paying for an expensive option without normal use , still broken with no communication from Lincoln and no fix in sight - you know THAT one.
Sorry we cannot share more details at this point, it kills us both, but I promise the full story will be posted. Everyone needs to hear it so no one can go through what my wife is.
But I do have to disagree that because we are a smaller segment and not many users as a good excuse not to have one like someone else on here said. Ford Fusion owners get this but luxury car purchasers don't? And even though the demographic is small Lincoln better be caring about what little customers they have and what issues are going to keep someone from coming back. it doesn't take that much to have a ford rep pop in a forum once in awhile.
My wife isn't trying to "handle" the situation through Facebook. She wants to people to know what it has been like to own her car. And no her post was not a rant but very tactful and factual...
The " hierarchy " of Lincoln do not care, we've been down that route multiple times.
No the full history of the problem has not been posted here for a few reasons. It's my wife's car and her story and she looks forward to posting the full story as soon as she can. We both have to stop ourselves from responding to some of the comments. Poker face....
You know what (and not to be rude or try to start a war but ) I could give a rats tail about Honda, gmc, or any other car manufacturer and whatever issues someone else is having now or in the past, and not in an unsympathetic way.
This is a Lincoln forum and the thread is about Lincoln issues, not Audi or Honda. No one ever said Lincoln is the only one, I think that's understood by any person of average intelligence and experience with buying cars.
I talk about and care about the car that I pay for every month, not a Honda, not a GMC - my wife's defective 2015 Lincoln MKC - the one that gets damaged from normal driving - the one that has had its modem/app/remote access broken since last July , 13 months paying for an expensive option without normal use , still broken with no communication from Lincoln and no fix in sight - you know THAT one
. Sorry we cannot share more details at this point, it kills us both, but I promise the full story will be posted. Everyone needs to hear it so no one can go through what my wife is.
I wasn't implying you thought it was because of you. I'm just saying that it's not because Lincoln just has bad customer service vis a vis your own experiences, as Ford obviously has reps elsewhere.
Better reread my post and yours. You brought up other car marques when you mentioned your own glowing experience with GMC. It's ok for you to compare but not me?
Better reread my post and yours. You brought up other car marques when you mentioned your own glowing experience with GMC. It's ok for you to compare but not me?
Well maybe you weren't implying as you say but you said it directly instead. The first sentence of your post reads "lnkisapos I do not think they don't have reps because of your situation" so I'm confused a little . Maybe you should go back and read your own post.
I also give no glowing report of gmc unless you're using sarcasm. I made the comment so everyone wouldn't do their usual "it's not just Lincoln" blah blah blah and start telling me that as if I don't know. Again I don't care about someone else and another manufacturer. I care about the car I purchased and the problems we have, with both the car AND Lincoln.
I'm tired of everytime I talk about our problems with Lincoln someone wants to throw blame and discussion on another manufacturer. Again I don't care if Honda has issues.
. Maybe you should go back and read your own post. I also give no glowing report of gmc unless you're using sarcasm. I made the comment so everyone wouldn't do their usual "it's not just Lincoln" blah blah blah and start telling me that as if I don't know. Again I don't care about someone else and another manufacturer. I care about the car I purchased and the problems we have, with both the car AND Lincoln.
I'm tired of everytime I talk about our problems with Lincoln someone wants to throw blame and discussion on another manufacturer. Again I don't care if Honda has issues.
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With all due respect to your plight LnkisaPOS....my exact point is, they are ALL playing this game, regardless who the manufacturer is; Lincoln is no exception,they are part of the rule....till your particular case is litigated in a court of law, Lincoln ( or any other manufacturer for that matter) is NOT going to pay attention to your case, as your own history has shown you over time....you WILL ONLY get their attention when your case becomes official and in front of a judge! It's how the dice fall my man!
Lincoln is in the same vein as Audi, as Mercedes, as any snotty other brand out there....and they ALL share a common alignment, that when the rubber hits the road, they ALL will try and duck on their perceived obligations.....BARR NONE!
You and I have had this discussion before, there are no winners OR losers in your case, what you may be after is complete impartiality, as in a court of law...I went down this road, and I won, I was elated, not because I got my money back,but because it gave me great pleasure to see a major manufacturer brought down to their knees.....all the direct complaining and discussions I had with them prior to taking my case to court fell on deaf ears.....I was shelved and they were banking on time passing and me going away.
Just pointing the obvious here,no disrespect toward you or your wife.....this is ONLY going to go away when you decide you want it to go away!
Your Lincoln story is not that much different than my daughter's Audi experience....names are different, and so are brands, but the bottom line remains the same; they wanted my daughter to just go away without them taking full responsibility: When I showed the dealership owner the court ruling I had won years ago it made him realize I meant what I said and said what I meant!
Lincoln is in the same vein as Audi, as Mercedes, as any snotty other brand out there....and they ALL share a common alignment, that when the rubber hits the road, they ALL will try and duck on their perceived obligations.....BARR NONE!
You and I have had this discussion before, there are no winners OR losers in your case, what you may be after is complete impartiality, as in a court of law...I went down this road, and I won, I was elated, not because I got my money back,but because it gave me great pleasure to see a major manufacturer brought down to their knees.....all the direct complaining and discussions I had with them prior to taking my case to court fell on deaf ears.....I was shelved and they were banking on time passing and me going away.
Just pointing the obvious here,no disrespect toward you or your wife.....this is ONLY going to go away when you decide you want it to go away!
Your Lincoln story is not that much different than my daughter's Audi experience....names are different, and so are brands, but the bottom line remains the same; they wanted my daughter to just go away without them taking full responsibility: When I showed the dealership owner the court ruling I had won years ago it made him realize I meant what I said and said what I meant!
Yikes again my whole point is
First- I know there are issues with other manufacturer - everyone does not need to tell me their story. I want to hear about your mkc and any issues you have. Only that.
Second- another manufacturer/car has nothing to do with Lincoln. Simple. I'm in here to talk about Lincoln.
I can't say I've had the same experience nor categorize luxury cars a "snooty" or feel that has anything to do with quality/service.
My Audi and Cadillac owner ships were stellar. We can all post here all day about our experiences with other cars that were good or bad but again this is a LINCOLN forum and those have nothing to do with the purpose of my posts and comments.
I'm not trying to litigate this thing in a forum LOL but we do want to expose Lincoln, the dealers, and our experience so others can be warned. I'm sorry that bothers all of you that haven't gone through what my wife has.
First- I know there are issues with other manufacturer - everyone does not need to tell me their story. I want to hear about your mkc and any issues you have. Only that.
Second- another manufacturer/car has nothing to do with Lincoln. Simple. I'm in here to talk about Lincoln.
I can't say I've had the same experience nor categorize luxury cars a "snooty" or feel that has anything to do with quality/service.
My Audi and Cadillac owner ships were stellar. We can all post here all day about our experiences with other cars that were good or bad but again this is a LINCOLN forum and those have nothing to do with the purpose of my posts and comments.
I'm not trying to litigate this thing in a forum LOL but we do want to expose Lincoln, the dealers, and our experience so others can be warned. I'm sorry that bothers all of you that haven't gone through what my wife has.
Well maybe you weren't implying as you say but you said it directly instead. The first sentence of your post reads "lnkisapos I do not think they don't have reps because of your situation" so I'm confused a little
I also give no glowing report of gmc unless you're using sarcasm. I made the comment so everyone wouldn't do their usual "it's not just Lincoln" blah blah blah and start telling me that as if I don't know. Again I don't care about someone else and another manufacturer. I care about the car I purchased and the problems we have, with both the car AND Lincoln.
I'm tired of everytime I talk about our problems with Lincoln someone wants to throw blame and discussion on another manufacturer. Again I don't care if Honda has issues.
If you are going to quote me, quote me. I said:
What I'm saying is it the topic of this thread has nothing to do with your wife's case or anyone else.
I can provide you with plenty of links to forums where the Ford reps take on issues head on from forum posters. Again, that's what the thread was about- "Why no Lincoln/Ford representative on this forum?"
With regard to the thread topic at hand and as I implied in a previous post, here's the response I got from the Ford Mustang Rep:
You say you're not going to talk about your wife's situation but that's what you've made the entire thread about.
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